Cancellation Robinhood: Easy Method

What is Robinhood

Robinhood is a U.S.-based online brokerage and financial services app known for commission-free trading, a simplified mobile interface, and an optional paid tier called Robinhood Gold. It is primarily regulated in the United States and - as of the most recent public information - does not operate as a regulated brokerage in Canada.

Because Robinhood is U.S.-centric, Canadian users who access the service can face differences in pricing, support, and legal protections compared with domestic Canadian brokerages. This guide focuses on how to cancel subscriptions and close accounts, with notes relevant for Canadian users.

How to cancel Robinhood

There are two common cancellation actions: canceling Robinhood Gold (the paid subscription) and deactivating/closing your investing account. Below are step-by-step actions to perform these in-app or on the web, with links to Robinhood support pages.

• To cancel Robinhood Gold (in-app): open the app, tap Account (person icon) → Menu → Investing → Robinhood Gold → Cancel membership. You keep Gold features until the end of the current billing cycle; cancel before the next billing date to avoid renewal. See Robinhood Gold cancellation.
• To deactivate (close) your investing account (taxable individual, joint, or IRA): make sure your account balance and obligations are zero (sell or transfer positions, clear pending deposits/dividends, disable stock lending and round-ups). Then in the app or Web Classic: Account → Menu → Settings → Deactivate Account and follow the on‑screen steps. Deactivating joint or IRA accounts is final; individual primary investing accounts may be reactivated in some cases. See how to close an account.

What happens when you cancel

If you cancel Robinhood Gold, you retain the paid features until the end of the current billing period but the subscription will not renew if cancelled in time. For account deactivation, once your account is confirmed at $0 and deactivated, trading access ends and the account is closed; joint and IRA closures are generally final.

Robinhood retains transaction records and account history according to its policies and regulatory requirements. Individual account reactivation may be possible for primary individual investing accounts, but joint and IRA accounts typically cannot be reopened once closed. If you have securities to transfer or cash to withdraw, complete those actions before deactivation to avoid complications.

Will I get a refund?

Regular market trading losses or mistaken trades are not refunded; executed market transactions are final. Refunds for trading outcomes are not provided by Robinhood as a matter of routine policy.

Refunds may be issued on a case‑by‑case basis for technical errors, duplicate charges, unauthorized activity, billing mistakes, or Cash Card glitches after support review. If you cancel Gold but are still billed or double‑charged, support may grant a credit or refund depending on the circumstances. Refunds processed back to a credit card or bank depend on the merchant and the bank’s processing times and can take up to 15 business days to appear.

Robinhood plans and pricing

Your consumer rights in Canada

Robinhood is a U.S. platform and, as of available reports, not a regulated Canadian brokerage. Because of that cross‑border status, many Canadian consumer protections and statutory “cooling‑off” rights that apply to Canadian vendors may not apply directly to Robinhood. This can limit the applicability of provincial consumer protection laws, entry points for dispute resolution, and regulator oversight by Canadian securities commissions.

Canadian users therefore often must rely on Robinhood’s internal policies, customer support processes, and any protections provided by their own bank or card issuer (for chargebacks). For disputes that cannot be resolved through Robinhood, options include contacting your card issuer, seeking legal advice, or using alternative dispute-resolution mechanisms - but remedies may be more limited than with a Canadian-regulated firm.

Customer experiences

User feedback is mixed. Many people praise Robinhood’s simple, mobile-first interface that makes basic investing easy to access. That user-friendliness is often cited as a strong positive.

At the same time, there are substantial negative reports: difficulties obtaining timely customer service, trouble withdrawing funds, frozen or restricted accounts that require document submissions, and frustration with limited explanations or slow resolution. Some reviewers also raise concerns about hidden fees or margin practices. These experiences suggest you should document interactions and proceed cautiously if using the platform from Canada.

Documentation checklist

• Account username and email, account number or statements showing current balance
• Screenshots showing $0 balance (if closing) and any pending transactions cleared
• Trade history and dividend/payment records
• Bank account or card details used for withdrawals or billing (last four digits only for security)
• Government ID (if previously provided or requested), and any correspondence requiring identity verification
• Screenshots or copies of cancellation confirmation and any in-app messages with support
• Records of phone calls or support chats and timestamps; registered-mail receipt if you send physical correspondence

Common mistakes

Common problems include cancelling too late (after the billing date) and being charged for another cycle, attempting to deactivate an account without first selling/transferring holdings or clearing pending deposits, and not keeping proof of cancellation or support conversations. For example, users who try to close an account while positions or fractional shares remain will be unable to complete deactivation until those are handled.

Another frequent mistake is assuming Canadian consumer-protection rules will enforce a refund or reversal; because Robinhood operates under U.S. jurisdiction, such expectations can lead to surprise and frustration. Finally, failing to document communications or to use tracked/registered mail for formal notices reduces your proof if you later need to dispute a charge or service action.

Comparative recap

After cancelling

Keep copies of all confirmations, screenshots, and correspondence. Monitor bank and card statements for unexpected charges and contact your card issuer or bank promptly for unauthorized transactions or to request a chargeback if necessary. If you believe there was a technical error or unauthorized activity, submit a detailed support ticket with evidence and follow up regularly.

For further reading and official guidance, see Robinhood’s support pages on downgrading Gold and closing accounts: Downgrading from Gold, Close my account, and the Gold / Card FAQ. If you are in Canada consider moving to a regulated domestic provider such as Wealthsimple Trade or Questrade and consult local consumer-protection resources or legal advice for unresolved disputes.

Address

Robinhood Customer Service
85 Willow Road
Menlo Park, CA 94025
USA

For mailed correspondence, use registered mail (e.g., raccomandata A/R) to ensure proof of delivery and retain the receipt for your records.