Cancellation service N°1 in Czech Republic
Contract number:
To the attention of:
Cancellation Department – Rouvy
Rohanské nábřeží 693/10
186 00 Praha 8 – Karlín
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Rouvy service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Rouvy: Easy Method
What is Rouvy
Rouvy is an indoor cycling app and training platform that combines video routes, structured workouts and virtual rides to create an immersive training experience. It connects to trainers and sensors for real‑time performance tracking and offers free trial access plus tiered subscription plans for individuals, pairs and small groups.
How to cancel Rouvy
- Via the web (rouvy.com): Sign in to your ROUVY account at rouvy.com/account, open your account/profile settings, find Subscriptions or Membership and choose Manage/Cancel - cancellation is processed immediately but paid features normally remain until the end of the current billing period (you may also choose to pause for up to 180 days).
- Via the App Store (iOS): If you subscribed through Apple, open your Apple ID subscriptions in iOS or visit Apple’s subscription support and cancel there; ROUVY cannot cancel App Store subscriptions for you.
- Via Google Play (Android): If you subscribed through Google Play, cancel in your Google Play account or follow Google Play’s instructions; ROUVY cannot cancel Google Play subscriptions for you.
- Formal written requests: If you prefer a written cancellation (for record or special requests), send a signed letter or registered mail to ROUVY’s company address (see Address section below) and keep proof of delivery.
What happens when you cancel
When you cancel a web subscription in your ROUVY account, the cancellation action is recorded immediately and your account settings will reflect that change. Access to paid features typically continues until the end of the current billing period; alternatively, you may pause your subscription for up to 180 days instead of cancelling, retaining certain benefits and rewards during the pause. Cancelling does not delete your ROUVY account data - your ride history, settings and profile remain stored unless you request full account deletion.
Will I get a refund?
ROUVY’s standard policy is that subscriptions renew automatically and refunds are generally not provided. There is no automatic statutory 14‑day refund right referenced in ROUVY materials; instead ROUVY relies on the free trial to allow evaluation before purchase. Refunds (full or partial) can be considered on a case‑by‑case basis at ROUVY’s sole discretion and may include an early termination fee where applicable. If you purchased through Apple or Google, platform refund rules and procedures may also apply and you may need to request refunds through Apple or Google support in addition to contacting ROUVY.
ROUVY plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Single - Monthly | C$24.99 | Monthly | 1 account |
| Single - Annual | C$224.99 | Annual | 1 account |
| Duo - Monthly | C$39.99 | Monthly | Up to 2 accounts |
| Duo - Annual | C$349.99 | Annual | Up to 2 accounts |
| Group - Monthly | C$79.99 | Monthly | Up to 5 accounts |
| Group - Annual | C$699.99 | Annual | Up to 5 accounts |
Prices are shown in Canadian dollars (C$) and are effective from July 15, 2025; applicable taxes may apply based on your location. Loyalty discounts or promotional reductions may alter the final price.
Your consumer rights in Canada
Canadian consumers do not have a single nationwide 14‑day cooling‑off period for digital subscriptions comparable to some other jurisdictions; rights vary by province and by the payment method used. You are entitled to the free trial ROUVY offers to evaluate the service before a paid subscription begins. You may pause subscriptions (up to 180 days per year) as an alternative to cancelling. Refunds for digital subscriptions are generally at the merchant’s discretion unless a platform (Apple/Google) or your payment provider (credit card issuer) offers a separate remedy. If you believe a charge was unauthorized or incorrect, you can also discuss chargebacks with your card issuer or contact your provincial consumer protection office for advice; this is not legal advice but general guidance on commonly available routes.
Customer experiences
Many users praise ROUVY for realistic route videos, high‑resolution graphics, a variety of terrains and solid trainer integration, describing the app as user‑friendly and steadily improving. At the same time, some members report performance hiccups such as occasional lag or connectivity problems, and a number of customers have experienced confusion around cancelling subscriptions - particularly when memberships were managed through Apple or Google rather than directly on rouvy.com. A common theme is that platform‑purchased subscriptions require action in the platform account, which can surprise some users.
Documentation checklist
- Account email and username used for ROUVY
- Subscription receipts or transaction IDs (credit card, Apple, Google Play)
- Screenshot(s) of subscription status in your ROUVY account or app
- Cancellation confirmation (email or in‑app confirmation) or timestamped screenshot
- If sending written notice: signed letter, date, and proof of registered mail delivery (tracking/receipt)
Common mistakes
Users often assume that cancelling in the app will work the same regardless of where they purchased; in fact, subscriptions bought through Apple or Google must be cancelled through those platforms, and asking ROUVY to cancel will not stop platform renewals. Another common mistake is choosing the “pause” option unintentionally instead of “cancel,” which can leave the subscription effectively suspended but still tied to automatic renewals at the end of the pause period. Some users also believe cancelling deletes account data - cancellation preserves your account and ride history unless you explicitly request deletion, so expect your data to remain unless you take further action.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (rouvy.com) | Generally no; refunds may be granted at ROUVY’s discretion | Low - manage and cancel in your account profile |
| App Store (iOS) | Subject to Apple’s refund policies; ROUVY cannot directly cancel App Store subscriptions and refunds may require Apple support | Medium - cancel via your Apple ID subscriptions; follow Apple support steps |
| Google Play (Android) | Subject to Google Play’s refund policies; ROUVY cannot directly cancel Google Play subscriptions | Medium - cancel via Google Play account or the Play Store app |
After cancelling
After you cancel, save confirmation (email or screenshot) and note the date your paid access will end. If you need help, consult ROUVY’s support pages and articles such as the End Membership guidance and Subscription FAQ. For platform subscriptions, use Apple or Google support pages for cancellation and refund requests. If you want formal proof when sending a written request, send it by registered mail and retain the delivery receipt. Helpful links: ROUVY account and support - Manage account, End Membership article, Subscription FAQ, general support contact - ROUVY Support; Apple subscription support - Apple subscriptions; Google Play support - Google Play subscriptions.
Address
For formal written notices (recommended by registered mail for proof of delivery):
VirtualTraining s.r.o.
Rohanské nábřeží 693/10
186 00 Praha 8 - Karlín
Czech Republic
Tip: Send by registered mail (raccomandata A/R) or the local equivalent to ensure you have proof of delivery and keep all receipts and tracking information.