Cancellation Scanguru: Easy Method

What is Scanguru

Scanguru is a mobile app that converts photos into PDF scans and offers premium features by subscription. It is available for iOS via the App Store, for Android via Google Play, and directly from the developer's website.

How to cancel Scanguru

• App Store (iOS) - Open your Apple ID account settings (Subscriptions) and turn off auto‑renewal at least 24 hours before the trial or the current billing cycle ends. Deleting the app does NOT cancel the subscription. See the app terms: ScanGuru Terms.
• Google Play (Android) - Open Google Play, go to Subscriptions, select ScanGuru and cancel (disable auto‑renewal) at least 24 hours before the trial or the subscription period ends. See the app terms: ScanGuru Terms.
• Web (direct purchase) - Contact ScanGuru support (for example via the contact details on the website or the email address listed in the Terms) at least 24 hours before the trial or current billing cycle ends to request cancellation. See: ScanGuru Terms.

What happens when you cancel

Cancelling a subscription prevents future automatic renewals at the end of the current billing period; you generally retain access to premium features until the paid period expires. For App Store and Google Play subscriptions, cancellation must be handled through the respective app store account settings - the developer cannot directly stop App Store or Google Play renewals for you. Deleting the app from your device does not stop billing or cancel the subscription. If you cancel a web subscription, the developer will process cancellation per their Terms and you should receive confirmation from support.

Will I get a refund?

Refund handling differs by purchase channel. App Store refunds must be requested from Apple and are subject to Apple’s refund policies; the developer’s Terms point users to Apple for App Store refunds. Google Play refunds must be requested from Google under Google’s refund rules. Refunds for purchases made directly on the ScanGuru website are governed by the developer’s Terms of Use and Money‑Back Policy; no explicit standard timeframe (for example, a guaranteed 14‑day window) is stated in those documents. In Canada, statutory consumer rights that cannot be waived remain in effect and may affect refund eligibility; if you think your statutory rights apply, mention them when you contact support or the store.

Scanguru plans and pricing

Your consumer rights in Canada

Nothing in the ScanGuru Terms of Use can limit non‑waivable consumer rights under applicable law in Canada. If provincial or federal consumer protection laws grant you additional remedies (for example, protections against unfair business practices or requirements around automatic renewals), those statutory rights remain available. The developer’s stated requirement to cancel automatic renewals at least 24 hours before the period ends is a contract term; it does not override any non‑waivable statutory rights you may have under Canadian law.

Customer experiences

Public complaint sites show a mix of experiences. Some reports state that the developer responded and resolved customer complaints successfully, while other users have reported difficulty cancelling subscriptions (for example, trial cancellation via Apple ID that did not stop charges or deleting the app without cancelling), accidental purchases via in‑app prompts, denied refunds even during trials, and slow or unresponsive support. See examples on complaint sites for more detail: ComplaintsBoard and JustUseApp.

Documentation checklist

• Receipt or order confirmation showing date, price and purchase channel (App Store, Google Play, or web).
• Screenshots of the subscription page in your Apple ID or Google Play account (showing active subscription or renewal date), or of the web order page.
• Screenshots or copies of any trial offer text or in‑app prompts that show trial length and renewal terms.
• Copies of all correspondence with ScanGuru support, including dates and any case or ticket numbers.
• Device information (device model, OS version) and account email used for the purchase.

Common mistakes

Users commonly assume deleting the app cancels the subscription - it does not, and subscriptions continue to renew unless auto‑renewal is turned off in the App Store or Google Play, or cancelled via the developer for web purchases. Waiting until the day of renewal can cause an unintended charge; the Terms require cancellation at least 24 hours before the trial or billing period ends. Other common problems include accidental taps on in‑app subscription prompts that lead to yearly charges and attempting to get an App Store or Google Play refund directly from the developer rather than through the store.

Comparative recap

After cancelling

After you cancel, keep your purchase receipt and any cancellation confirmation. Monitor your bank or card statements for any unexpected charges and contact Apple or Google directly if charges continue after you cancelled through their subscription settings. For web purchases, follow up with ScanGuru support if you do not receive confirmation or if you believe a refund is due. Helpful links: Apple subscriptions support - How to cancel subscriptions on your iPhone, iPad, and Apple TV; Google Play subscriptions help - Cancel or change a subscription; ScanGuru Terms and contact page - ScanGuru Terms.

Address

For formal correspondence you may send registered mail (raccomandata A/R) addressed to the developer’s office in Cyprus. No Italian postal address is available. Developer address: GM UniverseApps Limited, 26 Stavrou Street, 2034 Nicosia, Cyprus.