Cancel Scanguru: Easy Method

What is Scanguru

Overview

ScanGuru is a mobile document scanning app that offers free basic scanning and paid premium features for higher-quality or unlimited scanning.

Main features

Features commonly promoted include on-the-go scanning, file export and enhanced image processing for professional use.

Availability

The app is distributed through the App Store (iOS), Google Play (Android) and directly via the developer's website.

How to cancel Scanguru

iOS (App Store)

• Open Settings on your iPhone or iPad and tap your Apple ID, then Subscriptions.
• Find ScanGuru and turn off Auto-Renewal at least 24 hours before the end of the trial or subscription term.
• Note: deleting the app does NOT cancel the subscription. For details see the developer billing page: universeapps.limited.
• Effective policy update noted as of 5 August 2025; follow Apple’s subscription UI for the definitive cancellation control.

Android (Google Play)

• Open the Google Play Store, tap your profile, then Payments & subscriptions → Subscriptions.
• Select ScanGuru and Cancel at least 24 hours before the end of the trial or current subscription period.
• Follow Google Play’s prompts to confirm cancellation. See the developer terms: simple-scanguru.universeapps.limited.

Website and written notice

• To cancel a website / direct subscription, email support at [email protected] at least 24 hours before the trial or subscription end date.
• If a formal written Notice of dispute or cancellation is required by the Terms (for arbitration opt-out or legal notice), send to the developer’s legal address: 26 Stavrou Street, Strovolos 2034, Nicosia, Cyprus.
• Deleting the app does not cancel website-based or in-store subscriptions - always cancel through the platform or by contacting support.

What happens when you cancel

Access after cancellation

After cancellation you typically keep access until the end of the current paid period or trial unless the platform states otherwise.

For lifetime purchases, access generally continues permanently as described in the purchase confirmation.

Renewal and billing

Auto-renewal stops when you cancel; you will not be billed again after the current period ends if cancellation is completed in time.

Be aware that charges already processed are not automatically reversed by cancellation - refunds follow platform rules (see next section).

Your data and files

Scans stored locally on your device remain unless you delete them. Cloud-stored scans depend on the app’s settings and any account retention policies.

Export or back up important files before cancelling if you need ongoing access after subscription expiry.

Will I get a refund?

Platform refunds (App Store and Google Play)

• App Store refunds must be requested directly from Apple in accordance with Apple’s refund policies and processes.
• Google Play refunds must be requested directly from Google and handled per Google’s refund rules.

Website refunds and exceptions

The ScanGuru terms do not state a public money-back window for website purchases; users are directed to the developer’s internal "Money-Back policy" or to contact support.

New Zealand statutory rights under the Consumer Guarantees Act (CGA) may create additional refund or remedy obligations even if not stated in the terms.

How to request a refund

• iOS purchases: use Apple’s Report a Problem portal or contact Apple Support and supply the App Store receipt.
• Android purchases: request via Google Play order history or Google Support with the order number.
• Website purchases: email [email protected] and include order confirmation, dates, screenshots and your requested remedy.

Scanguru plans and pricing

Price list

Currency and NZ pricing

Exact NZD pricing is not publicly listed; the App Store often shows USD values and converts charges in your local currency at the time of billing.

To see the exact NZ$ charge, view the purchase screen in the App Store on a New Zealand device or check the order receipt after purchase.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the CGA goods and services must be of acceptable quality, fit for purpose and match their description.

If a service fails these guarantees, the consumer is entitled to a remedy, which can include a repair, replacement or refund depending on the problem.

How this applies to Scanguru

ScanGuru’s terms state they do not exclude consumer rights that cannot be waived under applicable law, so CGA protections remain available to NZ customers.

This means the developer may still be required to provide a remedy even if the app’s own terms limit refunds.

Enforcing your rights

• Keep receipts, order IDs and communication with support.
• Contact the developer first (email [email protected]), then escalate to Consumer Protection if unresolved.
• For advice in New Zealand, visit consumerprotection.govt.nz.

Customer experiences

Positive feedback

• Some users describe ScanGuru as easy to use and convenient for on-the-go scanning.
• Positive comments highlight scan quality and perceived value for professional use on certain review sites.

Common complaints

• Reports include crashes, unexpected or continued charges after cancellation, and difficulty obtaining refunds.
• Users have also reported in-app purchase problems, ads despite payment, confusing trial claims, and broken support/contact forms.

Balance and context

While many users have no issues, documented complaints suggest you should keep records of purchases and cancellation confirmations.

If you run into issues, follow the refund and escalation steps above and keep communication copies for any dispute.

Documentation checklist

What to keep

• Order confirmation or receipt showing plan, date and amount charged.
• Subscription ID or App Store / Google Play order number.
• Screenshots of subscription settings, cancellation confirmation and any error messages.

When contacting support

• Include your device type (iOS/Android), exact purchase date, the receipt/order number and concise description of the issue.
• Attach supporting screenshots and timestamped emails or chat logs with the developer.
• Email support at [email protected] for website purchases.

Common mistakes

Deleting the app instead of cancelling

Many users assume deleting the app cancels the subscription; it does not. You must cancel in App Store, Google Play or via the developer.

If you delete the app without cancelling, the subscription will continue and charges may recur.

Missing the cancellation deadline

Failing to cancel at least 24 hours before the trial or renewal often results in being charged for the next period.

Set a calendar reminder or cancel immediately after subscribing if you only want to use a free trial.

Not keeping purchase records

Without receipts, order numbers or screenshots, getting refunds or proving cancellations is harder.

Always save the App Store/Google Play receipt email or screenshot the confirmation after purchase.

Comparative recap

Quick comparison

Key takeaway

Platform purchases follow the platform’s cancellation and refund procedures; website purchases require direct contact with the developer.

Keep records and use New Zealand consumer protections if you cannot resolve the issue with the developer or platform.

After cancelling

Follow-up actions

• Confirm cancellation in the platform UI or get written confirmation from support.
• Save screenshots of cancellation confirmation or any confirmation emails as proof.
• Back up or export scanned files you still need before access ends.

Useful links

• Developer billing page: universeapps.limited (billing)
• Developer terms: simple-scanguru.universeapps.limited (terms)
• Apple support (report a problem / subscriptions): support.apple.com
• Google Play Help (subscriptions & refunds): support.google.com/googleplay
• New Zealand consumer information: consumerprotection.govt.nz

Address

Legal / postal address

Send formal written Notices of dispute or cancellation (if required by the Terms) to the developer’s legal address:

26 Stavrou Street, Strovolos 2034, Nicosia, Cyprus

When to use the postal address

Use this address for formal legal notices, arbitration opt-outs or where the Terms require a written Notice of dispute.

For routine subscription cancellations or support, email [email protected] or use the platform cancellation paths described above.