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Cancellation service #1 in Canada
Selleramp is a subscription-based software tool aimed at Amazon sellers for product research, profitability calculations and market analysis. It provides browser extensions and mobile installs, lookup credits or unlimited lookups depending on plan, and integrates data to help users evaluate listings and pricing.
The service is provided by Seller Amp Ltd and billed through the company’s online subscription system; pricing is listed officially in USD/GBP and conversion to Canadian dollars may be approximate.
When you cancel a paid subscription, most SaaS providers allow access until the end of the current paid period; auto‑renewal is turned off so you won’t be charged for the next cycle. Your account may be downgraded to a free or limited tier and access to premium features (lookups, installs) will end at the close of the paid term.
Selleramp may retain account data after cancellation in accordance with its data retention policy. If you need copies of reports, listings, or invoices, export them before service access ends or request them from support.
Refunds depend on Selleramp’s billing policy and the circumstances. Many subscription services do not refund unused portions of a billing period, while refunds for billing errors, duplicate charges or service failures may be granted at the provider’s discretion or where required by law. If you believe you are due a refund, contact Selleramp support with receipts and documentation and ask for a written decision.
| Plan | Price (approx. CAD) | Period | Features |
|---|---|---|---|
| Getting Started (Monthly) | ≈ C$26.90 (estimated via USD - CAD conversion) | Monthly | 1,000 lookups, 1 mobile install, 2 Chrome installs |
| Getting Started (Annual) | ≈ C$22.45/month equivalent | Annual (billed upfront) | Same as monthly, paid yearly |
| Getting Serious (Monthly) | ≈ C$37.70 | Monthly | Unlimited lookups, 3 mobile installs, 5 Chrome installs |
| Getting Serious (Annual) | ≈ C$31.45/month equivalent | Annual (billed upfront) | Same as monthly, paid yearly |
Note: Selleramp pricing is officially listed only in USD/GBP. CAD results above are approximate conversions and may differ at purchase.
Canadian consumers are protected by federal and provincial laws against unfair business practices and misleading representations. Your rights can include remedies for materially deficient services, misrepresentation, or billing errors. Where a merchant refuses a reasonable refund or fails to provide a contracted service, you can dispute charges with your payment provider (chargeback) or file a complaint with provincial consumer protection authorities.
Digital subscriptions sometimes have different rules than physical goods; statutory protections and the availability of remedies vary by province. If you are unsure of your rights, consult your provincial consumer protection office or the Competition Bureau for guidance.
User reports vary: many customers find online cancellation straightforward through the account dashboard, while others have reported delays or needing to contact support to complete cancellation or resolve billing issues. Experiences with refunds are mixed - some receive timely resolution for clear billing errors; others have to escalate or provide documentation.
Because experiences differ, keeping records and following the recommended written notice process improves the chance of an efficient outcome.
One frequent mistake is assuming uninstalling an extension or deleting the app cancels the subscription; you must cancel through the Selleramp account or billing provider. Another is missing the renewal date - cancellations made after the billing cutoff may still trigger the next charge. Not exporting data before access ends and failing to obtain written confirmation of cancellation are other common pitfalls.
Example: a user who deleted the browser extension but did not cancel the subscription was billed for the next month. Example: a customer mailed a cancellation letter without tracked delivery and could not prove it arrived - use tracked mail and keep receipts.
| Method | Refund | Difficulty |
|---|---|---|
| Cancel inside account (billing settings) | Typically no (policy dependent) | Low |
| Contact support / helpdesk | Case-by-case; possible for billing errors | Medium |
| Formal written notice by tracked mail to registered office | Case-by-case; useful as evidence in disputes | Higher (formal process) |
After you cancel, keep copies of confirmation emails, screenshots and delivery receipts. If charges continue, contact Selleramp support first and, if unresolved, dispute the charge with your card issuer or payment provider. For general guidance on consumer protection and how to proceed with disputes, see the Government of Canada consumer information and the Competition Bureau sites.
Useful links: Selleramp site and contact pages: Selleramp, Selleramp contact. Canadian resources: Government of Canada - Consumer protection, Competition Bureau.
For formal correspondence, send your cancellation letter to the registered office:
Seller Amp Ltd
33 Harrison Road
Halifax, West Yorkshire
HX1 2AF
United Kingdom
We recommend sending by tracked mail / raccomandata A/R and including your account email, subscription details and a clear statement of the cancellation request. Keep proof of postage and delivery for your records.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Logan Lewis
Regulatory watch · 5 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 5 years to make sure every Postclic template is compliant and admissible in court.