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Cancellation Selleramp: Easy Method
What is Selleramp
Selleramp as a sourcing tool for Amazon sellers
Selleramp is a subscription-based SaaS tool built for Amazon sellers who need fast product research, profitability checks, and sales analysis. It is sold through Selleramp, and the business behind it is Seller Amp Limited, with a registered address in Halifax, West Yorkshire, United Kingdom.
If you signed up recently, the usual entry point is a 14-day free trial. Here is the thing: the trial can convert into a paid plan if you do not cancel before it ends, and subscriptions renew automatically every billing cycle according to the plan terms shown during sign-up.
What users are actually paying for
People usually pay for lookup limits, device installs, and Chrome extension access. The lower plan includes 1,000 lookups per month, while the higher plan offers unlimited lookups, which matters if you scan a lot of listings every day.
Selleramp is mainly used by online arbitrage and Amazon FBA sellers who want quick margin checks before buying stock. In practice, the paid value is the speed of analysis, the sourcing workflow, and the extension support rather than a big all-in-one marketplace suite.
How the service works in the Philippines
For users in the Philippines, pricing is published in US dollars, so your final card or e-wallet charge in pesos can move slightly depending on exchange rate and bank fees. There is no verified local peso billing page, no verified Philippine hotline, and support is mainly handled by email at [email protected].
Many local users get frustrated when cancellation steps are not obvious, when charges continue after they think they already canceled, or when refund requests move slowly. If that sounds familiar, you are not alone. Review data in this guide shows 5 out of 5 cited cancellation comments were negative, mostly about billing after canceling and poor response times.
How to cancel Selleramp without extra charges
Checks to do before you cancel
Before touching the cancel button, log in and note your next billing date. Selleramp says cancellation stops future renewals, but access usually stays active until the end of the current paid cycle, so your billing date is the date that really matters.
Take screenshots of your current plan, the billing page, and any visible renewal date. Save any sourcing history or settings you may want later. Selleramp states that account History and Settings are kept indefinitely unless you separately request deletion, but you should still keep your own copies of anything important.
- Screenshot your current subscription plan name
- Screenshot the next renewal or billing date
- Save receipts from card, GCash, Maya, Apple, or Google
- Export or record any key sourcing data you need
Cancel through the Selleramp website account
This is the main route for direct subscriptions. Sign in at Selleramp, then go to your account area and open the billing or subscription settings. Look for the option labeled Cancel subscription or a similar cancellation control.
The exact layout can change, so if the button is not obvious, open the official help article at Selleramp Support. One practical tip: after you submit the cancellation, take a full-page screenshot showing the date, time, and the final confirmation message.
- Sign in to your account
- Open Account, Billing, or Subscription
- Select Cancel subscription
- Confirm the cancellation request
- Save the confirmation page or email
If you cannot cancel inside the dashboard, use [email protected] immediately and ask for written confirmation. Include your subscription email, plan name, last charge amount, and the date of your next renewal. Ask them to confirm that auto-renewal is turned off.
Cancel by email, mobile store, or registered post
Selleramp does not list a verified customer phone number, and there is no verified live chat channel. Email is the backup route, and for many users it is the most realistic one when the account page does not work. Send your request to [email protected] and keep the sent message, ticket number, and any reply.
If you subscribed through Apple or Google instead of the Selleramp website, cancel in the same store where you bought it. On iPhone or iPad, open App Store, tap your profile icon, open Subscriptions, select Selleramp, then tap Cancel Subscription. On Android, open Google Play Store, open your profile or menu, tap Payments and subscriptions or Subscriptions, select Selleramp, then tap Cancel.
You can also send a cancellation request by registered post to the company address in the last section if you want an extra paper trail. Some users prefer digital registered delivery tools such as Postclic because they generate timestamped proof of sending, receipt, and opening without going to the post office.
- Email support: [email protected]
- Phone support: no verified number available
- Live chat: no verified live chat available
- App Store route: cancel in Apple Subscriptions
- Google Play route: cancel in Google Play Subscriptions
After you cancel, what changes and what stays
Access usually continues until the end of the paid period
Selleramp’s cancellation setup is not the same as instant account closure. If you cancel today, you generally keep access until the end of the current billing cycle, and the cancellation date shown in the system may match that later renewal date instead of today’s date. That behavior is consistent with the official support article on cancellation timing.
A simple example helps. If your monthly renewal is on April 25 and you cancel on April 10, access should continue until April 25, then stop before the next charge. This is why a screenshot of the final renewal date matters so much if a billing dispute comes up later.
Auto-renewal stops, but your data may remain
If you do not cancel, the subscription renews automatically each billing period and charges your saved payment method again. Selleramp’s subscription terms say recurring billing continues until you cancel, so doing nothing usually means another monthly or annual charge.
After cancellation, Selleramp says your account History and Settings are kept indefinitely unless you ask for deletion. That is useful if you may return later, but it also means cancellation is not the same as erasing your data. If you want both, send a separate email asking for data deletion and include the email address tied to the subscription.
Selleramp refund policy and trial rules in plain English
What the refund policy says
The truth is, Selleramp’s refund position is stricter than many users expect. The available policy says there are no pro-rata refunds for paid subscriptions. If you cancel mid-cycle, future charges should stop, but the current monthly or annual period is generally not refunded.
The same rule applies to unused time. If you paid for a month and canceled after a few days, access usually remains until the period ends, but the unused days are not refunded. Most users looking for partial refunds after ordinary cancellation are unlikely to succeed.
Trial cancellation and billing error cases
Selleramp offers a 14-day free trial, and the published terms say no charge should occur during a valid trial. If you cancel within that 14-day window, you should not be charged for the paid subscription period that would have started after the trial.
The exception is a billing error or an unauthorized charge. In that situation, email [email protected] with your account email, charge date, amount, payment method, and screenshots of your cancellation proof. If the subscription came through Apple or Google, refund handling is done by Apple or Google rather than Selleramp.
How to ask for a refund step by step
Use one clear email instead of several scattered messages. Put “Refund request for billing error” in the subject line and include the exact amount, such as $27.95 (₱1,598) or $19.95 (₱1,141), depending on your plan and your bank’s conversion. Ask for written confirmation that the case is under review.
- Write to [email protected]
- Add your subscription email address
- Add charge date and amount
- Attach cancellation screenshot
- Attach card or wallet receipt
- Ask for written resolution
Chargeback in the Philippines as a last resort
If Selleramp keeps charging after cancellation or ignores a clear billing error, you can dispute the transaction with your bank, card issuer, GCash, or Maya. Under BSP complaint practice, cardholders typically have up to 60 days from the statement date to dispute a transaction, so do not wait too long.
For broader consumer complaints, DTI can handle online subscription issues under the Consumer Act of the Philippines, Republic Act No. 7394. Your best evidence is simple: cancellation screenshot, confirmation email, billing statement, and your support emails with dates.
Selleramp terms that affect your cancellation
Auto-renewal, commitment, and trial conversion
The published subscription terms say recurring billing applies and your payment method can be charged every billing period until you cancel. The same source says there is no minimum commitment specified for the standard monthly subscription, which is good news if you only need the tool for a short sourcing season.
The key risk point is the free trial. Selleramp offers a 14-day free trial, card details may be collected at sign-up, and if you forget to cancel before the trial ends, the paid period can begin automatically. For practical purposes, set a calendar reminder on day 12, not day 14.
Data retention after cancellation
Selleramp states that your account History and Settings are kept indefinitely unless you request deletion by email. That means cancellation alone does not wipe your records, and the account can be reactivated later with your settings still there.
If you want your data removed, send a separate deletion request to [email protected] and quote the subscription email address. The available terms do not clearly specify applicable law or a formal dispute resolution forum, so if a conflict grows, your practical path in the Philippines is usually support first, then your payment provider, then DTI.
Selleramp plans and pricing in the Philippines
Current subscription plans
| Plan | Price (USD / PHP) | Period | Main features |
|---|---|---|---|
| Getting Started | $19.95 (₱1,141)* | Monthly | 1,000 lookups, 1 device, 2 extensions |
| Getting Started | $199.50 (₱11,412)* | Annual | 1,000 lookups, 1 device, 2 extensions |
| Getting Serious | $27.95 (₱1,598)* | Monthly | Unlimited lookups, 3 devices, 5 extensions |
| Getting Serious | $279.50 (₱15,986)* | Annual | Unlimited lookups, 3 devices, 5 extensions |
Prices are approximate, converted from USD into PHP. The figures above use an estimated exchange level and may differ from your final bank charge. Check the official website for the latest billing amount and local conversion.
Which plan costs more and where savings appear
The least expensive plan is Getting Started Monthly at $19.95 (₱1,141). The most expensive verified plan in this guide is Getting Serious Annual at $279.50 (₱15,986). If you only need Selleramp for a short product research sprint, the monthly plan is safer because it limits your risk if cancellation becomes messy.
Annual billing brings savings compared with paying monthly for 12 months. For example, Getting Serious Monthly totals $335.40 (₱19,176) over a year, while Getting Serious Annual is $279.50 (₱15,986), a difference of $55.90 (₱3,190). No cancellation fee or early termination fee was found, but annual plans still lock more money upfront.
Your rights in the Philippines if Selleramp keeps charging you
What Philippine law gives you
For Philippine users, the main reference is the Consumer Act of the Philippines, Republic Act No. 7394, enforced by DTI for consumer complaints. There is no universal statutory cooling-off period for all online subscriptions, so you should not assume you automatically get a 7-day cancellation window for a web-based SaaS purchase.
A 7 working day cooling-off rule is more clearly tied to door-to-door or direct sales. For online services like Selleramp, your strongest protection usually comes from accurate billing disclosure, proof of cancellation, and your right to contest unauthorized or misleading charges through DTI and your payment provider.
How these rights apply to Selleramp specifically
If you canceled a Selleramp trial within 14 days but still got charged, that is the kind of issue where documentary proof matters. If the service represented the trial one way and billed another way, DTI can look at unfair or misleading consumer practices under RA 7394.
If you canceled a paid plan and expected a partial refund, the law does not automatically override the service’s no pro-rata policy unless there was deception, billing error, or failure to provide what was promised. In plain language, a normal mid-cycle cancellation is usually weaker than a charge-after-cancel case.
How to file a complaint
Start with Selleramp support and give them a short deadline, such as 3 business days, to answer your billing complaint. If nothing moves, raise the issue with your bank, card issuer, GCash, or Maya and ask for a dispute or chargeback based on continued billing or unauthorized charge.
You can also file a complaint with DTI. Prepare your full name, account email, timeline of events, screenshots of cancellation, and proof of payment. The more exact your dates are, the stronger your complaint becomes.
- Collect screenshots and payment receipts
- Email Selleramp support first
- File a bank or wallet dispute if needed
- Escalate to DTI for consumer complaint handling
Useful Philippine contacts
For Selleramp-related subscription complaints in the Philippines, DTI is the main consumer authority to know. BSP matters more when you are disputing card or e-wallet transactions rather than the underlying service quality.
What customers say about the cancellation experience
Overall verdict from the available reviews
Based on the review set provided for this guide, cancellation looks difficult rather than smooth. The score from the sample is blunt: 0 positive and 5 negative out of 5 unique reviews. The recurring pain points are unclear cancellation steps, charges continuing after cancellation, and weak support response.
That does not automatically mean every user will have a bad experience. Selleramp still has a useful product for Amazon sourcing, and some users likely stay because the tool itself saves time. But on cancellation alone, the sentiment in this review set is clearly negative.
Recurring themes table
| Theme | Frequency | Typical example |
|---|---|---|
| Charge after cancel | 2 reports | Charged next cycle |
| Hard to cancel | 2 reports | Button hard to find |
| Weak support | 1 report | Slow response |
Sources summary table
| Source | Rating | Number of reviews |
|---|---|---|
| Negative | 1 | |
| TrustPilot | Negative | 1 |
| Forum.ph | Negative | 1 |
| App Store | Negative | 1 |
| Google Reviews | Negative | 1 |
Individual review quotes
- "I attempted to cancel my subscription, but the process was not straightforward, and I faced unexpected charges after cancellation." (Reddit)
- "After canceling, I was still charged for the next billing cycle, and customer service was unresponsive to my refund request." (TrustPilot)
- "I was charged additional fees that were not disclosed during the sign-up process, and the cancellation process was cumbersome." (Forum.ph)
- "Customer service was unhelpful when I tried to cancel my subscription, and I had to contact them multiple times to get a response." (App Store)
- "The cancellation process was not intuitive, and I had to search through multiple pages to find the option to unsubscribe." (Google Reviews)
Documents to prepare before and after cancellation
Before you cancel
A lot of billing fights are lost because the user has no proof of the subscription status before cancellation. Save a screenshot of the plan page, the renewal date, and the screen that shows your account email. Those three items can settle most “you did not cancel in time” arguments.
- Account email screenshot
- Plan name screenshot
- Renewal date screenshot
- Trial end date screenshot
For refunds, disputes, and post-cancel checks
If you ask for a refund or a chargeback, collect transaction IDs, statement dates, charged amount, and the payment channel used. If you paid through Apple or Google, note that those stores have their own billing records and refund routes.
After cancellation, keep the final confirmation email or screenshot and monitor your statement for at least one more billing cycle. For monthly plans, that means at least 30 to 35 days. For annual plans, check your statement history and calendar reminders much earlier.
Common cancellation mistakes that cause extra charges
Using the wrong cancellation channel
A classic mistake is canceling on the website when the subscription was actually started through Apple or Google. In that case, the store billing may continue because the direct Selleramp account and the app store subscription are not always the same thing.
The fix is simple. Cancel where you originally subscribed. Website plan means website cancellation. App Store plan means App Store cancellation. Google Play plan means Google Play cancellation.
Waiting until the last day of the trial or billing cycle
Users often assume same-day cancellation will instantly stop all billing. With a 14-day trial and automatic renewal in place, leaving it to the final hours is risky, especially if you need support help and support replies slowly.
Set a reminder at least 48 hours before renewal. For the free trial, set one on day 12 and another on day 13. That buffer is far more useful than trying to argue later about time zones or support delays.
Expecting a partial refund after normal cancellation
Many users cancel mid-cycle and expect money back for the unused days. The available refund policy says no pro-rata refund is offered for paid subscriptions, so this expectation usually leads to frustration.
A better approach is timing. If you are close to renewal and no longer need the service, cancel before the next billing date instead of paying for another full period and hoping for a partial refund.
Failing to keep proof
Several negative reviews mention billing continuing after cancellation. Without screenshots, confirmation emails, or ticket numbers, your complaint becomes much harder to prove to Selleramp, your bank, or DTI.
Always save the cancellation page, the support email, and the date. On mobile, take several screenshots rather than one. If a dispute lands with your bank, that small habit can save a lot of time.
Quick comparison of cancellation methods
Methods table
| Method | Notice period | Fee | Difficulty |
|---|---|---|---|
| Web/account | Before next billing | No cancellation fee | Easy |
| App Store (iOS) | Before next billing | No cancellation fee | Medium |
| Google Play (Android) | Before next billing | No cancellation fee | Medium |
| Registered mail | 5-10 business days | No cancellation fee | Higher, strong proof |
Key takeaway
The fastest option is usually the route tied to the original purchase channel. Website users should start in the Selleramp account area, while Apple and Google subscribers should cancel in their store settings. Registered post is slower, but some users like the stronger paper trail.
No cancellation fee or early termination fee was found in the available terms data. The real risk is not a penalty fee. The real risk is missing the renewal date and paying for another billing cycle.
What to do right after you cancel
Immediate checks and statement monitoring
As soon as you cancel, verify that auto-renewal is off and save proof. Put a calendar reminder 3 days before the original renewal date and another one on the renewal date itself so you remember to inspect your statement or wallet history.
Watch your bank, credit card, GCash, or Maya account for at least one full billing cycle. If an unauthorized or continued charge appears, contact the payment provider right away and mention that you already canceled. In the Philippines, a chargeback request often needs to be filed within about 60 days from the statement date.
Alternatives if you still need a sourcing tool
If you are leaving because of billing stress rather than the job itself, there are workable alternatives. Helium 10 is broader and more expensive, often better for private label sellers. Jungle Scout is also feature-rich and usually costs more than Selleramp.
If you want something closer to online arbitrage workflows, BuyBotPro and AZInsight are more focused options. BuyBotPro leans into deal analysis, while AZInsight is simpler and can be easier to learn if you mainly want profit estimates and sales rank data.
Useful links
- Selleramp official website
- Selleramp help article
- Selleramp cancellation timing help
- Department of Trade and Industry
Selleramp cancellation address and mailing details
Physical address for written cancellation requests
If you want to send a written cancellation notice by mail, use the company address below. This is not the fastest route for most users, but it can help if you want an additional record beyond email and screenshots.
Send your letter with your full name, subscription email, plan name, last charge date, and a clear sentence asking for immediate cancellation of auto-renewal. Keep the mailing receipt and a copy of the letter.
The cancellation address is:
- 33 Harrison Road, Halifax, West Yorkshire, United Kingdom, HX1 2AF
Practical mailing notes for users in the Philippines
From the Philippines, international registered mail can take time, so do not rely on post alone if your renewal date is near. Use the online account or email first, then use post only if you want an extra evidence trail.
For most people, the most efficient sequence is website cancellation, then email confirmation, then statement monitoring. That combination gives you the best chance of stopping future charges without a long back-and-forth.
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Written by Therese Perez
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.
FAQ
Before canceling, log in to your account and note your next billing date. Take screenshots of your current plan and renewal date, and save any important sourcing data.
To cancel via the website, sign in to your Selleramp account, navigate to the billing settings, and select the option to cancel your subscription. Save the confirmation page as proof.
If the cancellation button is not visible, refer to Selleramp's support articles for guidance. Alternatively, you can email [email protected] for assistance.
Yes, if you subscribed via the App Store or Google Play, you need to cancel through those platforms. Follow the respective cancellation steps in the app store settings.
After cancellation, your access typically continues until the end of the current billing cycle. However, auto-renewal will stop, and your data will remain unless you request deletion.