Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Shutterstock
350 Fifth Avenue, 21st Floor
10118 New York
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Shutterstock service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Shutterstock: Easy Method
What is Shutterstock
Shutterstock is a commercial stock content service that provides royalty-free images, videos, and design tools for individuals and businesses. It offers subscription plans, on-demand packs, and in-app purchases through platforms such as the Shutterstock iOS app.
How to cancel Shutterstock
- Web - Annual paid upfront: Sign in, go to Account > Plans, open the “Cancel plan” module and confirm cancellation to prevent automatic renewal at the end of the 12‑month term; no cancellation fee applies if you simply stop renewal.
- Web - Annual monthly billing (12‑month commitment): Sign in, go to Account > Plans and choose “cancel at end of term” to let it expire with no early‑termination charge, or choose “cancel early” (the Terms state an early cancellation fee equal to 50% of the remaining subscription cost; you typically retain access for half of the months remaining).
- Web - Month-to-month (no annual commitment): Sign in, go to Account > Plans and use the “Cancel plan” module to cancel immediately; no fees are specified for cancelling a month‑to‑month plan.
- Web - On‑demand packs: Sign in, go to Account > Purchases or Packs and disable the auto‑refill setting to stop automatic top‑ups; no fee is specified for turning off auto‑refill.
- If you encounter problems cancelling online or need a formal record (for disputes or refunds), send a signed letter by certified/registered mail with return receipt requested, addressed to the corporate address and attention to “General Counsel.”
What happens when you cancel
Cancelling a plan stops future automatic renewals or refills depending on the plan type; for annual paid upfront plans that are cancelled before the renewal date, cancellation is used to prevent the next 12‑month renewal rather than to obtain a prorated refund. For 12‑month commitments billed monthly, cancelling early may trigger an early‑termination fee and partial continued access as described by Shutterstock. Your account information and license history generally remain available in your Shutterstock account for recordkeeping. Downloads and licensed content acquired before cancellation remain licensed under the terms in effect at the time of purchase.
Will I get a refund?
Shutterstock’s stated policy is that purchases are non‑refundable. The Terms of Service specify that all fees are non‑refundable and that cancelling before the end of a 12‑month term may result in a charge equal to 50% of the remaining contract unless local law requires otherwise. The company provides a specific exception for the EU/UK (refund within 14 days of payment if no content was downloaded or licensed). There is no explicit, published 14‑day refund right for Canadian consumers in Shutterstock’s publicly available policies; any refund eligibility for Canadian customers will depend on applicable provincial consumer‑protection law, payment‑provider policies, or a specific goodwill decision by Shutterstock.
Shutterstock plans and pricing
| Plan | Price (Canada) | Period / Notes |
|---|---|---|
| Single image (App Store Canada) | C$22.99 | One‑time (iOS in‑app purchase) |
| 2‑image pack (App Store Canada) | C$39.99 | One‑time (iOS in‑app purchase) |
| 5‑image pack (App Store Canada) | C$69.99 | One‑time (iOS in‑app purchase) |
| Single SD clip (App Store Canada) | C$89.99 | One‑time (iOS in‑app purchase) |
| Single HD clip (App Store Canada) | C$99.99 | One‑time (iOS in‑app purchase) |
| Single 4K clip (App Store Canada) | C$249.99 | One‑time (iOS in‑app purchase) |
| Website subscription plans | Varies | Prices on the Shutterstock website are typically listed in USD and may be converted by your payment provider to CAD |
Your consumer rights in Canada
Shutterstock’s public policies do not explicitly grant a 14‑day cooling‑off refund for Canadian customers. Canadian consumer‑protection rules vary by province; some provinces offer specific remedies for unfair business practices or unsolicited services, but there is no single federal “14‑day” right that applies to online subscriptions. If you believe a charge is unfair or incorrect, you can contact Shutterstock support, request a reversal from your payment provider, or ask your card issuer about chargeback or dispute procedures. For formal disputes, sending a certified letter to Shutterstock’s corporate address and preserving all documentation is advisable.
Customer experiences
User reviews are mixed. Positive feedback highlights Shutterstock’s large, diverse content library, strong search and filtering tools, and cost‑effective design tools like Shutterstock Editor for simple projects. Negative reviews frequently mention unexpected charges, difficulty cancelling or confusing renewal terms, perceived hidden fees for early termination of annual commitments, and slow or unhelpful customer support - concerns that are especially common in user reviews on Trustpilot and Sitejabber.
Documentation checklist
- Account email and username; plan name and subscription ID (if available)
- Order number(s), invoice or receipt showing charge dates and amounts
- Screenshots of account Plans page, cancellation confirmation (or lack of), and any error messages
- Records of downloads or licensed items (if disputing eligibility for a refund based on “no downloads” rules)
- Copies of all communications with Shutterstock support and proof of any certified/registered mail sent (tracking and return receipt)
- Bank or card statements showing the disputed charges
Common mistakes
Assuming a universal 14‑day refund right: Shutterstock provides a specific EU/UK exception but does not publish the same right for Canada, so expect limited automatic refund rights. Not documenting cancellation attempts: users sometimes rely on memory rather than saving confirmation screenshots or emails, which makes disputes harder. Forgetting to turn off auto‑refill for on‑demand packs: these refill by default, so you must disable auto‑refill in your account. Cancelling but not checking billing: some users cancel too close to a renewal date and still get charged for the next billing cycle; always cancel well before the renewal date and keep confirmation proof.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web - Annual paid upfront | No fee to cancel to prevent renewal at end of 12‑month term; no prorated refund for unused months if paid up-front and you are within the term | Low for preventing renewal via account module |
| Web - Annual monthly billing (12‑month commitment) | Early cancellation incurs a fee equal to 50% of remaining subscription cost; or choose “cancel at end of term” with no fee | Moderate to High - users report confusion and possible dispute over early‑termination charges |
| Web - Month‑to‑month (no annual commitment) | Can cancel at any time via account module; no fees specified | Low |
| Web - On‑demand packs | No refund policy specified; must disable auto‑refill to stop future purchases | Low to Moderate - turning off auto‑refill is straightforward, but some users report billing confusion |
After cancelling
After you cancel, retain all confirmation emails and screenshots of the Plans page showing cancellation. Monitor your bank or card statements for any further charges and contact Shutterstock support promptly if you see unexpected transactions. Helpful resources: Shutterstock Help Center (support.shutterstock.com), account plans page (shutterstock.com/account/plans), and Shutterstock’s legal pages (shutterstock.com/legal). If an issue cannot be resolved through support, consider contacting your payment provider for options and keep your documentation ready for a formal dispute.
Address
For formal correspondence (certified/registered mail with return receipt recommended):
Shutterstock, Inc.
350 Fifth Avenue, 21st Floor
New York, NY 10118
United States - Attention: General Counsel