Cancellation Simply Wall St: Easy Method

What is Simply Wall St

Simply Wall St is an investment research platform that visualizes company fundamentals and market data to help individual investors analyse stocks and manage portfolios. It offers a Free plan with limited features and paid annual plans that unlock more company reports, portfolio analysis and screeners.

How to cancel Simply Wall St

• Web (recommended): Sign in at the Simply Wall St website, go to "Subscription & Billing", choose "Cancel My Subscription" and confirm. Your subscription stays active until the end of the current billing period and then reverts to the Free Plan.
• Mobile apps: You cannot cancel from inside the Simply Wall St mobile app. Either cancel via the Simply Wall St website (use a mobile browser if needed) or cancel through the app store where you purchased the subscription (Google Play or App Store) by managing your subscriptions there.
• If you prefer, you can also contact support by email at [email protected] to request cancellation.

What happens when you cancel

After cancelling, your paid subscription remains active until the end of the current billing period; you will continue to have access to paid features until that date. At the end of the period your account will revert to the Free Plan with limited reports and features. Cancelling prevents future renewals but does not retroactively remove charges already billed. If you purchased through an app store, billing and renewals are managed by that store.

Will I get a refund?

Simply Wall St offers a 14-day money-back guarantee for new subscribers; refund requests within 14 days of sign-up are processed automatically. Refunds requested after 14 days are discretionary and may be considered on a case-by-case basis; partial refunds are possible but not guaranteed. If you purchased via an app store, refund availability and process may be subject to the App Store or Google Play policies in addition to Simply Wall St's terms.

Simply Wall St plans and pricing

Your consumer rights in Canada

Under Canadian consumer protection principles for online digital purchases, there is commonly a 14-day cooling-off or refund window for services bought online, depending on the province and the nature of the service. Simply Wall St’s 14-day money-back guarantee aligns with these expectations. Beyond 14 days there is generally no statutory right to a refund for digital subscriptions in Canada, so post-14-day refunds are typically handled at the provider’s discretion.

Customer experiences

Many users praise Simply Wall St for its intuitive interface, clear visualisations and time-saving stock analysis tools that assist long-term investment decisions. At the same time some users report drawbacks such as data that can lag (for example, delayed updates), limited coverage of certain stocks, perceived oversimplified analysis models, and occasional bugs or slow customer support responses. Recurring feedback also highlights frustration around cancellation and billing transparency, particularly when subscriptions were started via mobile app purchases or where auto-renewal expectations were unclear.

Documentation checklist

• Account email and username used for the subscription
• Order confirmation or receipt showing purchase date (useful for 14‑day refund eligibility)
• Payment method and last billed date (credit card statement or app store receipt)
• Screenshots of the subscription page or app store subscription entry, if applicable
• Support email copy if you contacted support ([email protected])

Common mistakes

Users often try to cancel inside the Simply Wall St mobile app and find no in-app cancel button; cancelling must be done on the website or via the app store subscription manager. Another frequent mistake is assuming cancellation triggers an immediate refund - refunds are governed by the 14-day guarantee and otherwise are discretionary. Also, if you subscribed through the App Store or Google Play, forgetting to cancel through that store can result in continued charges even after cancelling on the Simply Wall St website.

Comparative recap

After cancelling

After you cancel, keep your confirmation (on-screen or email) and monitor your account for the end-of-period date. If you need a refund within 14 days, contact Simply Wall St support at [email protected] and include your order receipt; refunds within 14 days are automatic for new subscriptions. For app purchases, review and request refunds through the relevant app store support pages, such as Apple’s subscription support (manage subscriptions on Apple) or Google Play support (manage subscriptions on Google Play). For help articles and support resources from Simply Wall St, see their help centre: Simply Wall St Help.

Address

Level 7, 320 Pitt St, Sydney, New South Wales 2000, Australia