Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Siteground
50 Broadway, 7th Floor
SW1H 0DB London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Siteground service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Siteground: Easy Method
What is Siteground
Overview
SiteGround is a web hosting provider offering shared, cloud and managed hosting services, domain registration, and related support tools such as SSL, CDN and daily backups. Many customers choose it for managed features and support, while pricing and refund rules vary by plan and purchase channel.
How to cancel Siteground
- Web (Client Area) - Sign in to your SiteGround Client Area, go to Services → Hosting/Domains → Manage (open the “kebab” menu) → Cancel. Choose whether to cancel immediately ("cancel now") or "cancel upon expiration". To avoid future charges without fully cancelling, go to Services → Renewal Settings and toggle off Auto‑renewal for hosting and domain services.
- Apps (iOS / Google Play) - If you purchased via the Apple App Store or Google Play, you must cancel through Apple or Google; SiteGround cannot process those cancellations for you. See Apple or Google Play support for subscription cancellation and refund requests.
- By letter / registered mail - If you prefer a written notice, send a cancellation letter to SiteGround’s corporate address (use tracked or registered mail for proof). Registered or certified mail provides evidence of delivery if you need it later.
What happens when you cancel
If you choose immediate cancellation, your account is suspended right away. If you choose cancellation upon expiration, services remain active until the plan’s expiry date and are typically suspended 24 hours after expiration. After suspension SiteGround retains backups for a limited period: approximately 60 days for Shared plans and roughly 7 - 14 days for Cloud plans; after that backups and data may be deleted. Make local copies of any site files, databases and email before cancelling if you need long‑term access.
Will I get a refund?
Refund eligibility depends on plan type, timing and purchase channel. Initial shared hosting orders qualify for a 30‑day money‑back guarantee; initial cloud hosting orders typically have a 14‑day money‑back guarantee. For renewals, a full refund may be available if you request cancellation within 30 days of the renewal payment and the renewal term has not yet started; if the renewal term already began, SiteGround may offer a partial refund (for example, minus the first month) depending on the situation. Domain registration fees, paid support and many third‑party services are generally not refundable. Monthly subscription refund rules are less consistent: some users report confusion or exclusions for monthly plans, so check the terms that applied to your purchase and save clear evidence of dates and communications.
Siteground plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| StartUp (introductory) | C$4.03/month | Monthly (first term) | 1 website, 10 GB storage, ~10,000 visits/month |
| StartUp (listed Canada price) | C$5.47/month | Monthly (Canadian listing) | 1 website, 10 GB web space, ~10,000 visits/month |
| StartUp (renewal estimate) | C$24.24/month | Monthly (renewal) | Same as above |
Your consumer rights in Canada
Canadian consumer protection can offer cancellation and refund rights for digital goods and services (for example, Quebec’s droit de rétractation). SiteGround’s published 14 - 30 day money‑back windows generally align with or exceed these expectations for eligible services, but statutory rights vary by province and may not apply to all product types. Domain registrations, paid support and some monthly or third‑party services are often explicitly excluded from money‑back guarantees; these exclusions should be clearly disclosed. To protect your rights, cancel within the applicable refund window, confirm the product type (shared vs cloud), and retain proof of your cancellation request and payment dates.
Customer experiences
Reviews are mixed. Many users praise SiteGround’s customer support for responsiveness and helpful, knowledgeable agents; review sites such as Trustpilot and Capterra show strong scores for support and ease of use, with positive comments on free SSL, CDN and migrations. Criticisms commonly relate to pricing after the initial term (introductory discounts vs renewal rates), limited clarity about refunds for monthly subscriptions, and non‑refundable domain fees. Some users report disappointment when renewal costs rose significantly or when they expected refunds that did not apply to their plan type.
Documentation checklist
- Account email/username and SiteGround invoice or order number; screenshots of the paid transaction and renewal date.
- Screenshot or record of the cancellation request (Client Area confirmation, cancellation option chosen), and dates/times for requests.
- Copy of any registered mail tracking/receipt if you sent a physical letter, and any support ticket numbers or chat transcripts.
- Local backup copies of site files, databases and email exports before suspension or deletion.
Common mistakes
Frequently seen errors include: assuming cancellation through SiteGround works for purchases made via the Apple App Store or Google Play (these must be cancelled through Apple/Google); forgetting to turn off auto‑renewal and being charged again; missing the money‑back window and losing eligibility for a full refund; not accounting for domain registration fees which are usually non‑refundable; and failing to back up site data before suspension or deletion. For example, a user who cancels but doesn’t disable auto‑renewal may still be billed for domain renewal, or a user who purchased via Google Play may request a refund from SiteGround instead of Google and get no resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Client Area) | Refund depends on plan and timing (30 days for shared initial, 14 days for cloud initial; renewal rules apply) | Easy |
| Immediate cancellation (Client Area option) | May still qualify for refund if within guarantee window; account suspended immediately and data retention limited | Easy (but loses immediate access) |
| Cancel upon expiration (Client Area option) | Refund eligibility as above; service remains until expiry, then suspended ~24 hours later | Easy |
| App Store / Google Play purchases | Refunds handled by Apple/Google per their policies, not by SiteGround | Medium (must follow Apple/Google process) |
| Registered mail / written notice | Refunds follow SiteGround rules; provides stronger delivery proof if dispute arises | Medium (prepares and sends physical mail) |
After cancelling
After you cancel, keep copies of confirmation emails, support ticket numbers and any registered mail receipts. Export and store backups of your website, databases and emails immediately, since SiteGround’s backup retention is limited (roughly 60 days for shared plans, 7 - 14 days for cloud plans). For follow‑up or to request billing support, use SiteGround’s help pages and knowledge base: SiteGround Knowledge Base, log into your Client Area at my.siteground.com, or consult the platform you used to purchase (Apple or Google) for app store subscriptions: Apple subscription support and Google Play subscription support. Retain all documentation in case you need to escalate a billing dispute or assert consumer rights.
Address
SiteGround Hosting Ltd., 7th Floor, 50 Broadway, London SW1H 0DB, United Kingdom