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I hereby notify you of my decision to terminate the contract relating to the Sketchup service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Sketchup: Easy Method
What is Sketchup
SketchUp is a 3D modelling application used for architecture, interior design, construction, woodworking and other design workflows. It is offered by Trimble in several subscription plans that provide web, iPad and desktop modelling tools, cloud storage and access to the 3D Warehouse library.
How to cancel Sketchup
- Web (Trimble Admin Console / Account Management Portal): Sign in to the account where the subscription is managed and disable auto‑renewal. Disabling auto‑renewal prevents future billing but does not automatically issue a refund; you typically retain access until the end of the paid term. For Trimble's guidance see SketchUp cancellation help.
- Apple App Store purchases: Cancel via Apple’s subscription management (Settings > Subscriptions on iOS or via the App Store); Apple’s policies and refund processes apply. See SketchUp guidance for App Store purchases.
- Reseller or sales representative purchases: Contact the reseller or your sales representative directly to arrange cancellation; reseller terms and processes apply.
- Registered mail (formal cancellation): If you prefer a written notice, send a registered mail cancellation to Trimble Canada (see Address section below). If you receive no reply or you need to escalate for legal reasons, you may need to contact Trimble’s legal department in the U.S.
What happens when you cancel
When you disable auto‑renewal on a web‑managed subscription, future billing stops but no automatic refund is issued; you retain access to subscription features until the end of the current paid term. If you cancel via Apple, access and billing follow Apple’s process. For cancellations arranged through a reseller, access terms and timing depend on the reseller’s policies. If Trimble support approves a refund request within the refund window, they will cancel the subscription immediately and you will lose access to subscription features.
Will I get a refund?
SketchUp’s stated refund policy requires refund requests to be submitted within 14 days of the original purchase or an annual renewal date; monthly renewals are not eligible for refunds. If a refund request within 14 days is approved by support, the subscription will be cancelled immediately and access will end. Manually disabling auto‑renewal does not trigger a refund. If you purchased via the Apple App Store or a reseller, refund eligibility and processes are governed by Apple’s or the reseller’s policies respectively.
Sketchup plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| SketchUp Go (Annual) | C$???.?? (not publicly listed) | Annual | Web & iPad modelers, 3D Warehouse, unlimited cloud storage |
| SketchUp Go (Monthly) | C$28.99 | Monthly | Web & iPad modelers, 3D Warehouse, unlimited cloud storage |
| SketchUp Pro (Annual via reseller) | C$656.99 | Annual | Full SketchUp Pro desktop subscription |
Your consumer rights in Canada
Under Canadian provincial consumer protection rules, there can be cooling‑off or reasonable refund rights for digital purchases in some jurisdictions. However, SketchUp’s published policy limits refunds to requests made within 14 days of an initial purchase or annual renewal and excludes monthly renewal refunds. This means that while provincial law may provide additional remedies in certain cases, SketchUp’s standard terms do not promise broader refunds. Given user reports of surprise renewals or refund denials, Canadian consumers are advised to track renewal dates closely, disable auto‑renewal in advance if they do not want to continue, and contact provincial consumer protection offices or the Competition Bureau if they believe they have experienced unfair billing practices.
Customer experiences
User feedback in Canada is mixed. Positive reviews (for example on Capterra Canada) often highlight an intuitive interface, a large model library and fast early‑stage design workflows that help produce detailed models and speed client approvals. Negative reports (from Trustpilot and Reddit) commonly cite paywalls that lock features, unexpected price increases, billing difficulties including renewals after attempted cancellations, performance issues and challenges contacting support. Some users also report that the product UI can obscure monthly options to favour annual plans.
Documentation checklist
- Account email and username, order number or invoice, purchase date and renewal date; proof of purchase (receipt or bank/credit card statement); screenshots of subscription settings or cancellation attempts; any correspondence with support or reseller; tracking/receipt for registered mail (if sent).
Common mistakes
Common errors include waiting until the renewal date to cancel (which can make you ineligible for refunds), disabling auto‑renewal but expecting an automatic refund, attempting to cancel a purchase made through the App Store via Trimble instead of via Apple, and failing to keep copies of receipts, support emails or registered‑mail tracking. These omissions make it harder to support a refund claim or to escalate with consumer protection authorities.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Trimble Admin Console / Account Management Portal) | Possible within 14 days for an initial purchase or annual renewal; otherwise No | Low (to disable auto‑renew); Medium (to request a refund) |
| Apple App Store | Handled by Apple (refunds determined by Apple’s policies) | Medium (use Apple subscription management and support) |
| Reseller / Sales Representative | Depends on the reseller’s return/refund policy | Medium (depends on reseller responsiveness) |
| Registered mail to Trimble Canada (formal notice) | Possible if within policy window and approved; not guaranteed | High (formal/legal step; may be needed to escalate) |
After cancelling
Keep copies of cancellation confirmations, receipts and any support correspondence. If you need to request a refund, submit that within 14 days of the initial purchase or annual renewal and be prepared to have access revoked immediately if the refund is approved. For official help and policy text see Trimble’s support pages: How to cancel SketchUp subscription and Refunds and cancellations. If you believe you were unfairly billed or denied a lawful refund, consider contacting your provincial consumer protection office or the Competition Bureau for advice or to file a complaint.
Address
Trimble Canada Corporation
600‑1741 Lower Water Street
Halifax, Nova Scotia B3J 0J2
Canada