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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Smallpdf service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Smallpdf: Easy Method
What is Smallpdf
Smallpdf is an online and mobile PDF utility that offers tools to compress, convert, merge, split and edit PDF files. It provides a free tier with limited use and paid Pro and Team subscriptions that unlock unlimited access to web and app features across devices.
How to cancel Smallpdf
- On the Smallpdf website: Sign in, go to Account (Plan & Billing) → Manage Subscription → Cancel Subscription. Pro features remain active until the end of the current billing period. For the official instructions see the Smallpdf cancellation guide.
- If you started a free trial via the web, cancelling there will remove Pro features immediately and the trial cannot be resumed.
- If you subscribed through the Apple App Store, cancel through your Apple ID > Subscriptions; Apple handles billing and refunds for App Store subscriptions (reports indicate users must manage these via Apple). See related reports: App Store / Play guidance.
- If you subscribed via Google Play, cancel in Google Play > Subscriptions; Google handles billing and refund requests for Play subscriptions (see linked report above).
What happens when you cancel
When you cancel a paid Smallpdf subscription made on the web, your Pro access typically remains active until the end of the paid billing period; after that you revert to the free tier. If you cancel a web-based free trial, Pro features are removed immediately and the trial cannot be resumed. For subscriptions purchased through Apple or Google, cancelling prevents future renewals but access typically continues until the end of the current App Store/Play billing cycle. Smallpdf retains user account information and files according to its privacy policy; cancelling does not necessarily delete your account or stored files unless you request account deletion.
Will I get a refund?
Smallpdf reviews refund requests on a case-by-case basis and asks users to contact support with details of the charge and account information. Some Canadian users have reported that refund requests were denied with reference to Smallpdf's Terms & Conditions; others (reported on consumer-review sites) have received refunds quickly when the charge was a clear mistake. In EU/UK jurisdictions there are statutory rights to cancel certain digital purchases within 14 days, and some users allege Smallpdf's stated refund policy conflicts with those rights. Outcomes depend on where the subscription was purchased (web vs. App Store/Google Play), the timing and reason for the request, and applicable consumer protection rules.
Smallpdf plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Mobile App - Monthly (App Store Canada) | C$15.99 | Monthly | Mobile app access, unlimited conversions via mobile all-in-one PDF app |
| Mobile App - Alternate Monthly (App Store Canada) | C$9.99 | Monthly | Mobile app access, unlimited conversions via mobile all-in-one PDF app |
| Mobile App - Yearly (App Store Canada) | C$149.99 | Annual | Mobile app access, annual subscription for all-in-one PDF app |
| Mobile App - Yearly Budget (App Store Canada) | C$69.99 | Annual | Mobile app access, lower-cost annual option via App Store |
| Mobile App - Yearly Mid-tier (App Store Canada) | C$79.99 | Annual | Mobile app access, mid-tier annual option via App Store |
| Web Pro (billed annually) | CAD 144.00 | Annual | Full Pro access on web, unlimited tool usage |
| Web Pro Monthly (annual billing) | CAD 12.00 | Monthly (billed annually) | Full Pro access on web, per-month equivalent |
| Web Team (per user, annual billing) | CAD 10.00 | Monthly (billed annually) | Team plan per user price, web access |
| Web Team Yearly (per user) | CAD 120.00 | Annual per user | Team plan per user price, web access |
Your consumer rights in Canada
Canadian consumer protection is provincially regulated, and general principles may allow consumers to dispute or seek refunds for unwanted automatic renewals or billing errors. Remedies and processes vary by province; some jurisdictions require clearer disclosure of automatic renewals. Smallpdf's willingness to grant refunds is also a practical factor. This information is general and not legal advice - if you believe your statutory rights have been violated consider contacting your provincial consumer protection office or seeking legal guidance.
Customer experiences
Reviews are mixed. Many users praise Smallpdf for ease of use, a clean interface, useful free tools and efficient performance on web and mobile. Some reviewers report fast, helpful customer support and quick refunds when charges were clearly mistaken. Conversely, several Canadian reviewers report unexpected annual charges after trials, difficulty obtaining refunds, reports of service denials citing terms, and occasional poor customer service experiences. Outcomes appear to vary by purchase channel (web vs app stores), the specific situation, and how clearly the renewal terms were communicated.
Documentation checklist
- Account email and username, date of charge, receipt or invoice, order ID or transaction reference, screenshots of subscription settings and billing, any correspondence with support, and (if used) proof of sending registered mail (tracking/return receipt).
Common mistakes
Common errors include assuming a web free trial will continue if cancelled (web free-trial cancellation removes Pro immediately), not checking which platform billed the subscription (Smallpdf web vs Apple App Store vs Google Play - each has its own cancellation/refund process), and failing to keep receipts or transaction IDs needed for a support request. Another frequent issue is not checking renewal dates and missing the window to cancel before the automatic renewal; users who contact support quickly and provide clear documentation tend to have better outcomes.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Smallpdf website (web subscription) | Refunds handled case-by-case by Smallpdf; possible but not guaranteed | Medium - cancel online; refunds require support review and documentation |
| Apple App Store | Refunds managed by Apple; cancellation via Apple ID stops renewals | Low for cancelling; refund likelihood depends on Apple's policies and situation |
| Google Play Store | Refunds managed by Google; cancellation via Play Store stops renewals | Low for cancelling; refund likelihood depends on Google's policies and situation |
| Registered letter to Smallpdf AG (proof of cancellation/request) | Creates documented request but does not guarantee a refund; may support disputes | High - formal, slower, but provides proof of delivery |
After cancelling
After you cancel, keep records: save confirmation screenshots, receipts and any support correspondence. If you need to request a refund or escalate a denied refund, contact Smallpdf support through their help pages and include all documentation. For App Store or Google Play purchases, open a refund inquiry via your Apple or Google account purchase history. For further information see the Smallpdf cancellation instructions: Smallpdf cancellation guide, and for App Store/Play billing reports see related user reports: App Store / Google Play report. If you plan to send a written cancellation or dispute by post, it is advisable to use registered mail (raccomandata A/R) to ensure proof of delivery.
Address
Smallpdf AG, Steinstrasse 21, 8003 Zürich, Switzerland