Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Smilebox
15809 Bear Creek Parkway, Suite 320, P.O. Box 2425
98052 Redmond
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Smilebox service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
Cancellation Smilebox: Easy Method
What is Smilebox
Smilebox is an online service and app for creating multimedia greetings, slideshows, invitations and other personal projects using templates, music and photo tools. It offers a free tier with limitations and paid "Premium" or "Club" plans that remove watermarks and add features such as high-resolution exports, music access and unlimited creation/storage.
How to cancel Smilebox
- On the Smilebox website (web/browser): Sign in, go to Settings → My Plan → Cancel Subscription. Cancellation takes effect at the end of the current billing cycle. See Smilebox's instructions: How to cancel Smilebox and the Terms of Service.
- Via Apple (iOS): If you subscribed through the Apple App Store, manage and cancel the subscription in your Apple ID > Subscriptions settings. Smilebox cannot cancel Apple-billed subscriptions directly; Apple handles billing and refunds.
- Via Google Play (Android): If you subscribed through Google Play, cancel in the Google Play app under Subscriptions. Google controls billing and refunds for Play purchases.
- Formal written cancellation (optional): For a paper trail or if you have trouble with online methods, send a signed cancellation notice by registered mail (e.g., raccomandata A/R) to Smilebox's business address: 15809 Bear Creek Parkway, Suite 320, P.O. Box 2425, Redmond, WA 98052, USA. Keep the tracked delivery receipt as proof.
What happens when you cancel
When you cancel a Smilebox subscription on the website, the cancellation normally takes effect at the end of your current billing period; you retain access to premium features until that date. For subscriptions billed through Apple or Google Play, cancellation will follow the store's rules and timing. After the subscription expires you will lose premium features; your Smilebox account and any projects or content you created may remain subject to Smilebox's data and retention policies - review their Terms of Use or contact support for details on account content.
Will I get a refund?
Smilebox's Terms of Service state that fees are payable in advance and are non‑refundable in whole or in part, and that any refunds are at Smilebox's sole discretion and must be given in writing. Smilebox’s help pages say you can request a refund review by submitting account and charge details (email, name, date and amount) and they will review it case‑by‑case. If you were billed through Apple or Google Play, Apple or Google handle refunds for in‑app purchases and their refund policies apply.
Smilebox plans and pricing
| Plan | Price (CAD approx.) | Period | Features |
|---|---|---|---|
| Club Smilebox (Premium) monthly | approx. C$5.30/month | Monthly | Ad-free playback, home printing, DVD burn, unlimited storage, music library access |
| Smilebox Premium yearly | approx. C$46.50/year | Annual | Unlimited creation, premium templates, high-resolution exports, no watermark |
Note: Smilebox primarily lists pricing in USD; CAD amounts above are approximate currency conversions. A free plan with limitations is also available.
Your consumer rights in Canada
Canadian consumers are protected by federal and provincial consumer protection laws that prohibit false or misleading representations. Even where a vendor's terms say fees are non‑refundable, you may dispute unauthorized or deceptive charges with your bank or credit card issuer and request a chargeback. You can also contact your provincial consumer protection office or file a complaint with federal authorities if you believe the pricing or disclosure was misleading. For recurring charges billed through Apple or Google, also review their dispute and refund procedures.
Customer experiences
Reviews are mixed. Some users praise Smilebox for ease of use, creative templates and responsive customer support. Others report problems: unexpected or unclear pricing, recurring charges after perceived cancellation, difficulty reaching support or unreliable cancellation links. Several reviewers complain that apparent low initial charges were actually annual subscriptions and that refunds were not provided or were hard to obtain. These varied experiences suggest keeping careful records of subscriptions, receipts and cancellation confirmations.
Documentation checklist
- Account email and username used with Smilebox
- Order/transaction receipt or confirmation (date, amount, payment method)
- Screenshot(s) of subscription settings or billing page showing plan and renewal terms
- Copies of any cancellation confirmation, emails or chat transcripts
- Bank/credit card statement entries showing the charge(s)
- Registered‑mail proof of delivery if you send a written cancellation notice
Common mistakes
Many problems arise from assumptions or missing documentation. Examples: assuming a low initial charge is a one‑time fee when it's actually an annual plan; cancelling the Smilebox app but not the App Store or Google Play subscription; failing to save cancellation confirmations or receipts; waiting too long to raise a dispute with your bank after an unexpected charge. To avoid difficulty, verify your subscription source (Smilebox site vs. an app store), keep records, and act promptly if you see an unexpected charge.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Smilebox website (account settings) | Generally no; refunds are non‑refundable by policy but may be issued at Smilebox’s discretion | Low to Moderate (direct control; some users report occasional link or support issues) |
| Apple App Store (iOS) | Handled by Apple; refunds follow Apple's policies and review process | Moderate (must use Apple account/subscriptions interface; refunds require Apple review) |
| Google Play (Android) | Handled by Google; refunds follow Google Play policies | Moderate (use Google Play subscriptions; refunds require Google's review) |
| Registered mail / written notice | Unlikely to change refund position, but provides formal proof of cancellation request | Moderate to High (slower, provides legal proof if needed) |
After cancelling
After you cancel, watch your bank and credit card statements for further charges and keep any confirmation you receive. If you believe you were billed incorrectly, submit a refund request to Smilebox with full details (email, name, date and amount) so they can review it. For Apple or Google purchases, contact Apple Support or Google Play support for refunds. If you cannot resolve the issue with Smilebox or the app store, consider contacting your payment provider to request a chargeback and, if appropriate, filing a complaint with your provincial consumer protection agency. Helpful links: Smilebox cancellation guide: https://www.smilebox.com/blog/how-to-cancel-smilebox/, Smilebox Terms of Use: https://plus.smilebox.com/Legal/TermsOfUse, Smilebox refund policy: https://www.smilebox.com/blog/smilebox-refund-and-renewal-policy/.
Address
15809 Bear Creek Parkway, Suite 320, P.O. Box 2425, Redmond, WA 98052, USA