Cancellation Solidworks: Easy Method

What is Solidworks

SolidWorks is a 3D CAD (computer-aided design) software suite used for product design, engineering and simulation. It is offered by Dassault Systèmes under seat-based, term and cloud-enabled subscription models as well as perpetual licenses through resellers, and integrates with the 3DEXPERIENCE cloud platform and third‑party add-ons.

How to cancel Solidworks

• Web (3DEXPERIENCE / direct sales): Sign in to your 3DEXPERIENCE or SolidWorks account, go to My Account or Subscriptions, locate the active subscription and either disable auto‑renewal or submit a cancellation request. For yearly and quarterly web subscriptions, request a refund within 15 days of purchase if eligible. If you bought through a reseller, contact the reseller first - reseller processes vary. See SolidWorks marketing and reseller pages for the stated 15‑day window: SolidWorks offer and examples such as SWYFT.
• If billed via App Store / Google Play: Cancel and request refunds through the store’s subscriptions or purchases page and follow the App Store / Google Play refund procedures; SolidWorks does not publish a separate app-store refund policy.
• If you cannot find cancellation controls: check account/subscription areas on 3ds.com, search support pages, or contact SolidWorks support or your reseller. Users report the cancellation controls on 3DEXPERIENCE can be hard to find and that disabling auto‑renewal several days (reports ~5 days) before renewal is prudent; see community reports for step hints: Reddit guide.
• Document every step - dates, screenshots, confirmation emails - and keep the original purchase receipt and any reseller correspondence in case you must escalate.

What happens when you cancel

When a subscription is cancelled, access to the licensed SolidWorks products and cloud services typically ends at the end of the paid term or immediately depending on the vendor/process used. Auto‑renewal, if disabled, prevents future billing but does not necessarily trigger a refund. Data stored in cloud services may remain available for a limited grace period - export important files before access ends. If you purchased a perpetual license with maintenance, cancelling maintenance affects updates and support but not the perpetual license itself; confirm details with your reseller or Dassault Systèmes.

Will I get a refund?

Refund eligibility depends on how and when you bought SolidWorks. For direct web purchases of new yearly and quarterly subscriptions, SolidWorks and some resellers state a full refund is available if cancelled within 15 days of purchase; this does not apply to trial offers, monthly subscriptions, or renewals. Monthly subscriptions and renewals are typically not refundable. App Store and Google Play refunds follow the respective store policies rather than SolidWorks’ direct rules. For the web policy examples, see reseller listings and SolidWorks offer pages: SWYFT, SolidWorks, and reseller notes such as CAD MicroSolutions.

Solidworks plans and pricing

Your consumer rights in Canada

Canadian consumer protections vary by province. Some provinces (for example, Quebec) provide a statutory cooling‑off period for certain purchases, but rights for digital goods and services depend on whether the product was immediately delivered, downloaded, or consumed; in many cases, exceptions apply once the product has been accessed. For purchases made through Apple or Google, store refund and consumer protection processes also apply and may differ by province. If you believe a refund was unfairly denied, you can contact provincial consumer protection offices for guidance; keep purchase records and any correspondence to support your case.

Customer experiences

Public reviews and community reports show a mixed picture. Many users praise SolidWorks for its functionality and industry adoption, with high ratings on review sites for capability and integration. At the same time, some reviewers and community posts report frustrations around cancellation and refund handling, perceived difficulty locating cancellation controls on 3DEXPERIENCE, unexpected renewals, and inconsistent customer support. Independent review sites also report performance or stability concerns on large assemblies for some users; weigh these experiences against your needs and test with trials where available.

Documentation checklist

• Purchase receipt, invoice, order number and date
• Account email and username used for the subscription
• Screenshots of subscription page showing status and any cancellation controls
• Copies of email confirmations, renewal notices, and any correspondence with reseller or SolidWorks support
• Proof of export/backups of any cloud‑hosted data you need to keep

Common mistakes

Users often assume cancelling auto‑renewal is the same as receiving a refund - these are separate actions. Another common error is waiting until the renewal date; anecdotal reports advise disabling auto‑renewal several days before renewal (community reports indicate ~5 days) to avoid being charged. Attempting to request refunds for renewals or monthly plans outside stated refund windows often fails. Also, purchasing through a reseller or an app store changes the cancellation and refund path - contacting the wrong party delays resolution. Always export cloud data before cancelling to avoid data loss.

Comparative recap

After cancelling

After you cancel, verify you received cancellation confirmations and that auto‑renewal is disabled. Export any cloud data and note the date your access ends. If you requested a refund and do not receive it, follow up with the reseller or SolidWorks support and escalate with documented evidence if needed. For store purchases, use the App Store or Google Play refund forms and keep the store case number. Helpful links: SolidWorks marketing/offer page SolidWorks offers, example reseller listing SWYFT, Apple support for subscriptions Apple subscriptions & purchases, and Google Play refund policy Google Play refunds.

Address

For formal correspondence to corporate headquarters (if required or escalated), send registered mail to:

Dassault Systèmes SolidWorks Corporation
175 Wyman Street
Waltham, MA 02451, USA

It is advisable to send high‑importance or escalation letters by registered mail to ensure receipt and tracking.