Cancellation Solidworks: Easy Method

What is Solidworks

Solidworks as a CAD subscription service

Solidworks is a commercial 3D CAD platform used for product design, assemblies, drawings, simulation, and engineering workflows. It is part of Dassault Systèmes, a French software group, and it is sold mainly through subscriptions, resellers, and cloud-linked services rather than as a simple self-serve app.

For users in the Philippines, the confusing part is that cancellation is not handled through one obvious button on the platform. The official support page says you need to contact your local Value Added Reseller, or VAR, for cancellation help, which already tells you this process is less direct than many SaaS tools "contact your local SOLIDWORKS Value Added Reseller for assistance" (solidworks.com).

What users actually pay for

The paid plans cover core CAD work such as parts, assemblies, drawings, collaboration tools, cloud services, rendering, simulation-related functions, routing tools, and student or maker access. Based on published plan data, annual prices range from $48.00 (₱2,712)* for SOLIDWORKS for Makers up to $4,716.00 (₱266,454)* for SOLIDWORKS Design Premium with Cloud Services.

That price spread matters because refund rules are not the same for every billing cycle. Solidworks says yearly subscriptions have a 15-day money-back policy, while monthly subscriptions are generally not refundable, so the exact plan and billing period you bought will affect what you can recover (solidworks.com).

How Solidworks works in the Philippines

In the Philippines, local support appears limited, and that matches common complaints from users who struggle to find account controls inside 3DEXPERIENCE. You may end up dealing with a reseller, the global support form, or a local contact such as [email protected] during Monday to Friday, 8:00 AM to 5:00 PM local time.

Here is the business model in plain English. Solidworks offers yearly and quarterly term licenses, and a free trial is available, but the terms do not clearly say how a free trial converts to paid service. The terms also do not clearly state a data retention policy after cancellation, and no auto-renewal clause was clearly found in the published terms data, so you should document your billing status before you send any cancellation request.

How to cancel Solidworks without extra billing problems

Checks to do before you send the cancellation request

A lot of users get frustrated because they think they canceled, then a charge still appears, or support asks for information they no longer have. Before doing anything, save your files, take a screenshot of your current plan name, capture your billing date, and save any invoice or payment reference linked to your account.

This prep matters even more for Philippine users because local support options are limited and cancellation controls inside 3DEXPERIENCE can be hard to find. If you are on a yearly plan and still inside the 15-day refund window, count the days from the purchase date, not from the date you started using the software, because Solidworks ties the money-back rule to the purchase timing (solidworks.com).

• Screenshot your account dashboard and active plan.
• Write down your purchase date and next billing date.
• Export or back up design files stored in cloud-linked spaces.
• Save invoice numbers, card statements, and email receipts.
• Note the email address used for the purchase.

Cancellation through the web and support form

The official route is not a clean in-app cancel flow. Solidworks says you should contact your local VAR for assistance, and the support contact page is the safest starting point: Solidworks customer support. For Makers subscriptions, Solidworks also says cancellation or refund requests can be submitted through the online support form on the Makers page (solidworks.com).

The most practical click path is usually this: open the support contact page, identify your reseller or support path, then submit a cancellation request with your account email, order number, plan name, purchase date, and a clear sentence asking for cancellation before the next billing date. If you are on a yearly subscription and still within 15 days, say that you are also requesting a full refund under the published money-back policy.

The truth is, Solidworks makes this more complicated than it should be. There is no verified live chat, and support is described as primarily through the 3DSupport app or email. If you cannot find a visible cancel button in 3DEXPERIENCE, do not waste days searching. Send the support request immediately and keep screenshots showing the date and time you submitted it.

Cancellation by phone, email, or registered mail

If the web path stalls, you can follow up by phone at +1 781 810 5011 or by local email at [email protected]. Published support hours are Monday to Friday, 8:00 AM to 5:00 PM local time, which is useful if you need a same-day record before renewal.

When you call, ask the agent or reseller to confirm three things in writing: the cancellation request date, the effective end date, and whether any future billing is still scheduled. This avoids the common headache where support says your case is "in process" but your bank or card is charged anyway.

You can also send a registered letter to the business address if you want stronger paper proof. Some users now use certified digital letter services such as Postclic instead of traditional registered mail because they create timestamped proof of sending, receipt, and opening. Use that only as an extra documentation layer, not as your only cancellation channel.

If you send postal notice, include your full account details and order information.

• Name on the account
• Account email
• Plan name
• Purchase date
• Request to cancel before next billing
• Refund request if within 15 days on a yearly plan

After you cancel, what actually changes on your account

Access to the software and services

Solidworks does not clearly publish one universal post-cancellation access timeline for every plan in the source material. In practice, the safest assumption is that access continues until the end of the paid term unless support confirms an earlier cutoff, especially for term licenses and annual plans.

If your subscription renews on a specific date, ask support to confirm the exact last access date in writing. For example, if your renewal is on April 30 and cancellation is accepted on April 20, you want an email that says access remains active until April 30 and billing stops after that date.

Renewal status and your files

If you do not cancel before the next billing cycle, you risk another charge even though the terms data does not clearly show an auto-renewal clause. Because that point is unclear, you should not assume non-renewal happens automatically. Always get written confirmation that future billing has been stopped.

Data retention after cancellation is also not clearly specified in the available terms data. That means you should export designs, drawings, cloud-stored files, and any project references before the account expires. If your work depends on 3DEXPERIENCE collaboration spaces, do not wait until the final day.

Solidworks refund policy and the real chances of getting money back

Published refund rules for yearly and monthly plans

The clearest official refund rule in the verified data is this: yearly subscriptions have a 15-day money-back policy, and if you cancel within 15 days of purchase, the order will be refunded in full (solidworks.com). Monthly subscriptions do not have the same refund option, but you can cancel before the next monthly renewal to stop future charges.

This is the part that trips people up. Many users assume partial refunds are available after a few weeks or months, but the verified policy only clearly supports a full refund for yearly subscriptions requested within 15 days. No pro-rated refund policy was found in the terms data, so assume the answer will likely be no unless support says otherwise in writing.

How to ask for a refund effectively

Use the online support form or the support contact page, then write a direct message with the purchase date, plan, amount charged, and the sentence that you are within the 15-day money-back window for a yearly subscription. Attach your receipt and a screenshot of the account if possible.

Send the request on the same day you decide to cancel if the deadline is close. If you bought SOLIDWORKS for Makers for $48.00 (₱2,712)* annually or a higher-priced annual design plan such as $2,820.00 (₱159,330)*, the financial difference is huge, so a same-day request can save you a long back-and-forth.

Philippines withdrawal rights and chargeback option

For Philippine consumers, RA 7394 or the Consumer Act gives general consumer protection, and DTI handles complaints on online subscription issues. There is no universal statutory cooling-off rule for all online software purchases, but Solidworks itself offers a 15-day money-back policy for yearly subscriptions, which is the cleaner route if you are still within that window.

If you canceled and a charge still posts, or if a promised refund does not arrive, you can dispute the transaction through your bank, card issuer, GCash, or Maya. BSP-related banking practice generally gives cardholders up to 60 days from the statement date to dispute an unauthorized or continued charge, so save your cancellation screenshots, support ticket, and bank statement before filing a chargeback.

Solidworks terms and subscription conditions that affect cancellation

What the terms data actually says

The available terms data is incomplete, and that is worth saying plainly. No clear auto-renewal clause was found, yearly and quarterly term licenses are mentioned, no minimum commitment was specified, and the free trial exists but the conversion to paid service was not clearly specified in the available terms summary.

Data retention after cancellation, applicable law, and dispute resolution were also not clearly specified in the available terms summary. For you as a user, that means the safest move is to treat every important account detail as something you need to capture yourself before canceling.

What this means in practical terms

If you started from a free trial, do not assume the billing conversion rules are generous or obvious. Check your invoice emails and account status right away, because the terms summary does not clearly explain the conversion flow. If billing already started, act based on the purchase date and not on assumptions about trial grace periods.

If you bought through a reseller, the reseller relationship also matters because official support tells users to work with a local VAR. In real life, this can slow down cancellation, especially when local support capacity is thin. That is why screenshots, receipts, and a dated written request matter more here than they do with simpler self-service subscriptions.

Solidworks pricing in the Philippines and whether your plan is worth keeping

Current plan prices

Prices are approximate, converted from USD at the rate 1 USD ≈ 56.5 PHP. Local taxes may apply, and you should check the official website for exact local prices.

Which plans cost the most and least

The cheapest published annual option here is SOLIDWORKS for Makers at $48.00 (₱2,712)*, while the most expensive is Design Premium with Cloud Services at $4,716.00 (₱266,454)*. If you are paying for a premium engineering plan but mainly using basic parts and drawings, that gap is too large to ignore.

No cancellation fee or early termination fee was found in the terms data, which is good news. At the same time, the real cost risk is not a fee. It is getting stuck in a renewal cycle or missing the 15-day yearly refund window on a high-value subscription.

Your rights in the Philippines when a software subscription goes wrong

Rules that matter for Solidworks users

In the Philippines, consumer complaints for subscriptions are generally handled under the Consumer Act of the Philippines, RA 7394, through the Department of Trade and Industry or DTI. For Solidworks users, that becomes relevant if cancellation is unclear, refund requests are denied, or billing continues after you already sent a cancellation request.

There is no universal statutory cooling-off period for all online software subscriptions, but there is a seven-working-day cooling-off rule for certain door-to-door or direct sales situations. For an online Solidworks purchase, your strongest immediate protection is usually the company’s own 15-day money-back policy for yearly subscriptions plus your payment dispute rights with your bank or e-wallet provider.

How to escalate a complaint in practical terms

If support is unresponsive, gather your evidence and file a complaint with DTI. Your file should include your order receipt, screenshots of the cancellation request, any reply from support or the reseller, and proof of the amount charged, such as a card statement or GCash or Maya record.

If the issue is a card or wallet charge that should not have happened, contact your bank, card issuer, GCash, or Maya immediately and ask for a dispute or chargeback. Under BSP-related banking practice, many card disputes are raised within 60 days from the statement date, so do not sit on the issue.

• Consumer law: RA 7394
• Main agency: Department of Trade and Industry
• Banking dispute route: BSP-regulated bank or issuer
• Useful evidence: screenshots, receipts, statements

What users are saying about cancellation and refunds

Overall verdict from available reviews

The available review trend is clearly negative: 5 negative reviews out of 5 unique reviews. Based on those reviews and the verified support setup, cancellation looks difficult rather than smooth, mostly because users report slow responses, poor support access, and delayed refunds.

Local pain points line up with that pattern. Two issues stand out in the Philippines context: difficulty finding cancellation controls in 3DEXPERIENCE and limited local support for account management. To be fair, Solidworks still has strong product recognition in engineering and education, but the cancellation side appears weaker than the software reputation.

Recurring themes and source summary

• "This refund still hasn't been paid to me. This is after more than 10 days and several requests. I only get automatic replies." (TrustPilot)
• "I could not get support to resolve that issue because it required me to logon to report a log on issue." (TrustPilot)
• "The support is terrible. i like the interface but the support if your not a buissness is basically non excistent" (TrustPilot)

The documents you should save before and after canceling

What to gather before sending the request

Before you cancel, collect the documents that support will ask for anyway. That usually means your receipt, invoice number, account email, plan name, purchase date, and screenshots of the subscription page. If your plan cost $3,456.00 (₱195,264)* or more, this step is not optional.

Also save your project files and any cloud-based work. The available terms data does not clearly explain what happens to stored data after cancellation, so assume access could become harder once the paid term ends.

What to keep for refunds and later disputes

For refund requests, the most useful evidence is a transaction ID, the amount charged, the exact date of purchase, and a screenshot of the support form submission. After cancellation, save the confirmation email or support ticket and check the next statement from your bank, GCash, Maya, or credit card issuer.

• Account screenshot
• Billing date note
• Receipt or invoice PDF
• Support ticket screenshot
• Bank or wallet statement
• Cancellation confirmation email

Common mistakes that lead to extra charges or failed refunds

Real-world errors that happen with Solidworks

One common mistake is waiting too long to ask for a refund on a yearly plan. The official refund window is 15 days from purchase, so if you spend 12 days troubleshooting and only request a refund on day 16, you may lose the cleanest refund route.

Another mistake is relying on an assumed in-app cancel button. Verified information points users toward the local VAR and support form, and common user complaints mention difficulty finding cancellation controls in 3DEXPERIENCE. If you cannot find the control quickly, switch to documented support channels the same day.

A third mistake is not asking for written confirmation. A phone call helps, but if you do not get an email or ticket number showing the cancellation request date, it becomes much harder to challenge a later charge with DTI, your bank, GCash, or Maya.

Simple fixes for each mistake

If your plan is annual, check the purchase date before anything else and send the cancellation and refund request immediately if you are still within 15 days. If you purchased through a reseller, contact both the reseller and the official support page so you create two evidence trails instead of one.

If support says the case is pending, set a calendar reminder for the next billing date and monitor your payment method. If a charge appears after cancellation, do not wait for weeks of back-and-forth. Move to a payment dispute quickly while your evidence is fresh and your 60-day dispute window is still open.

• Mistake: Missing the 15-day refund window
• Fix: Send the request the same day
• Mistake: No screenshots or receipts
• Fix: Save proof before contacting support
• Mistake: Only calling by phone
• Fix: Get written confirmation by email
• Mistake: Assuming data will remain accessible
• Fix: Export files before cancellation

Cancellation methods compared for Solidworks users

Side-by-side comparison

Key takeaway from the comparison

The web or support route is the main path because that is what Solidworks officially points users toward. Registered mail gives stronger proof if the case becomes messy, while store-based cancellation only matters if your subscription was actually purchased through that store billing system.

No dark-pattern retention page was identified in the research, which is one small relief. The real friction seems to come from unclear account controls and reliance on reseller or support assistance instead of a simple self-service cancellation button.

What to do after the cancellation request is sent

Immediate checks and billing monitoring

Right after sending the request, take a screenshot of the confirmation page or save the support ticket email. Then add a calendar reminder for two dates: your next billing date and 7 days after that date, so you remember to review your card, GCash, or Maya history.

If a new charge appears after cancellation, contact the merchant once, then move fast with your bank or e-wallet dispute if the problem is not fixed. In the Philippines, unauthorized or continued charges can be disputed through your bank, card issuer, GCash, or Maya, and many card disputes are time-sensitive within 60 days from the statement date.

Alternatives and useful links

If you are canceling because the workflow or support no longer fits your needs, three realistic alternatives are Autodesk Inventor for broad mechanical design, HiCAD for mixed 2D and 3D workflows, and Onshape for cloud collaboration and version control. Onshape is especially worth a look if your team wants browser-based work and easier collaboration.

• Solidworks customer support
• Solidworks Makers page
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

Solidworks cancellation address in the Philippines

Physical address you can use for written notice

If you want to send a written cancellation notice with delivery proof, use this address:

• La Aldea Buena Mactan, Timpolok, Babag 1, Lapu-lapu City, Cebu 6015

This address can be useful if support is slow or if you want another evidence trail for a refund or billing dispute. Include your account email, order number, plan name, purchase date, and the exact sentence that you are canceling before the next billing date.

Best practical use of the address

For most users, the fastest process is still the support page plus email follow-up. The postal address is best used as backup proof when the subscription value is high, such as $2,820.00 (₱159,330)* or more, or when you are already preparing a DTI complaint or a bank dispute.

If you use the address, do not stop there. Send the same request through the online support channel on the same day, then keep copies of everything in one folder so you can show a full timeline if a refund or billing issue escalates.