Cancellation service N°1 in Hong Kong
Contract number:
To the attention of:
Cancellation Department – Soulgen
6/F MANULIFE PLACE, 348 Kwun Tong Road
Kwun Tong
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Soulgen service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Soulgen: Easy Method
What is Soulgen
SoulGen is an AI-based image generation service that offers subscription access to credits, models (LORA libraries), and in-app image creation features. It is available through its website and via mobile app platforms (Google Play and Apple App Store), and subscriptions and purchases are handled either directly by SoulGen or through the respective app marketplaces.
How to cancel Soulgen
- Web (SoulGen account): Log in to your SoulGen account, open the Feedback Form (or Support/Contact page), and send a refund request or cancellation request to stop auto-renewal. SoulGen states that fees already charged are not refundable and that access continues until the end of the current billing cycle.
- Google Play: Open the Google Play Store app on your device → Menu → Subscriptions → select SoulGen → Cancel Subscription.
- Apple App Store: Subscriptions purchased via the Apple App Store must be cancelled through Apple’s subscription management or Apple Support. SoulGen cannot directly cancel App Store subscriptions for you; follow Apple’s standard cancellation or refund process via Apple.
What happens when you cancel
When you cancel a subscription, auto-renewal is stopped so you will not be billed again at the next renewal date. In most cases you will retain access to paid features until the end of the current billing cycle; SoulGen indicates access continues through that period even if you cancel. Any credits, images or content you have already used or generated remain treated as used; this can affect refund eligibility. Account data and generated images may remain stored by the service according to SoulGen’s data retention policies, so export or save any content you need before the end of access.
Will I get a refund?
SoulGen’s stated refund policy allows a 14-calendar-day right for digital products if the purchase is unused: you can request a refund within 14 days of purchase provided you have not used any credits or generated images. If any credits have been used, images created, or sale/reward items purchased, refunds or partial (pro rata) refunds are not available. If your purchase is eligible, refunds will be processed to the original payment method after SoulGen (or the platform) approves the request; bank or card issuer processing times may cause delays.
Soulgen plans and pricing
| Plan | Price | Billing |
|---|---|---|
| Individual | Varies | Varies |
| Pro / Premium | Varies | Varies |
| Credits / Pay-as-you-go | Varies | Varies |
Your consumer rights in Canada
Canadian consumer protection generally recognizes a 14-day cooling-off period for distance or online purchases, but eligibility for refunds on digital content can vary and merchants commonly restrict refunds once digital content has been accessed, used or downloaded. If you subscribed through Apple App Store or Google Play, the platform’s refund policies and mechanisms normally govern refund requests. If a merchant fails to provide the service as promised or refuses a reasonable refund, Canadian consumers may pursue recourse through their credit card issuer or bank (chargeback/dispute), and may also seek advice from provincial consumer protection offices.
Customer experiences
Reviews are mixed. Positive feedback (for example, a Trustpilot review dated June 2, 2024, and a listed Capterra Canada note) praises the quality of some AI illustrations, good rendering and a wide LORA library. Negative reports are substantial on several review aggregators and community forums: complaints include unexpected charges, a confusing or misleading credit system, difficulty or inability to cancel subscriptions (particularly when purchased via app stores), deleted or lost art, denied refunds, aggressive upselling, and slow or unhelpful customer support. Some users have reported resorting to chargebacks or blocking cards after unsuccessful refund attempts.
Documentation checklist
- Order confirmation or receipt (showing date, amount, and purchase method)
- Screenshots of the subscription in your SoulGen account or in Google Play / Apple subscriptions
- Bank or card statements showing the charge(s)
- Any message threads, ticket numbers, or emails exchanged with SoulGen support
- Evidence of use or non-use (e.g., whether credits were spent, screenshots of generated images)
- App store order IDs (Google Play or Apple) if purchased through a marketplace
Common mistakes
Common errors include trying to cancel the wrong way (for example, requesting SoulGen to cancel an App Store or Google Play subscription that must be cancelled in that store), assuming cancellation guarantees a refund, and waiting past the 14-day unused window after using credits or generating images. Another frequent mistake is not saving proof of purchase or support interactions - without documentation it is harder to escalate a refund or dispute. Finally, some users expect immediate action; support response and refund processing can take time, so keep records and follow up if needed.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (SoulGen account) | Possible within 14 days if unused; otherwise generally no refund | Medium |
| Google Play | Refunds handled by Google Play (request via Google Play refund process) | Low to Medium |
| Apple App Store | Refunds handled by Apple (request via Apple Support/App Store) | Medium to High |
After cancelling
After you cancel, confirm that auto-renewal is disabled in the service or app store and keep copies of cancellation confirmations. If you need to request a refund, submit it promptly with the documentation checklist above. For web account cancellations and support use the Feedback Form or support/contact page on SoulGen’s website (check your account area for the exact form). For platform help and refunds see Google Play subscriptions and refund pages and Apple’s subscription and refund support pages.
Helpful links (use the appropriate marketplace or SoulGen site): SoulGen, Manage subscriptions on Google Play, Request a refund from Google Play, Manage subscriptions on Apple, Request a refund from Apple.
Address
6/F MANULIFE PLACE, 348 Kwun Tong Road, Kwun Tong, Hong Kong