Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Spokeo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Spokeo: Easy Method
What is Spokeo
Overview
Spokeo is an online people-search and background information service that aggregates public records, social profiles and other data to produce reports and search results. It offers short trials, monthly and annual subscriptions, and single-report purchases, billing customers in USD and letting banks convert charges to CAD for Canadian users.
How to cancel Spokeo
- Via Spokeo website (recommended): Log in to your Spokeo account, go to Account → Manage Subscription (or Usage & Subscriptions), and click “Cancel Subscription” or “Stop Auto‑Renewal.” Save an on‑screen confirmation and any confirmation email. See the official guide: How to cancel Spokeo subscription.
- Via email: Send a cancellation request from your account email (include account email, last 4 digits of card used, subscription dates) to CustomerCare@spokeo.com or support@spokeo.com and ask for written confirmation of cancellation.
- Via phone: Call Spokeo customer service (numbers reported include +1‑888‑271‑9562, +1‑800‑699‑14264, +1‑888‑906‑10850 or +1‑917‑672‑8608) and request cancellation; ask for a confirmation number and note the agent’s name and time of call.
- Via iOS App Store: If billed by Apple, cancel through Settings → [Your Name] → Subscriptions → Spokeo → Cancel; Apple handles billing and refunds for App Store subscriptions.
- Via Google Play (Android): If billed by Google, cancel through Play Store → Profile → Payments & subscriptions → Subscriptions → Spokeo → Cancel; Google handles billing and refunds for Play Store subscriptions.
What happens when you cancel
When you cancel Spokeo the company typically disables auto‑renewal so you will not be charged again at the next billing date. Prepaid access usually remains active until the end of the current billing period or trial. Your account and any data associated with it may remain accessible according to Spokeo’s data retention and privacy policies; cancelling does not necessarily remove stored account information or search history.
Will I get a refund?
Spokeo’s stated policy is that cancelling stops future auto‑renewals but does not guarantee refunds; prepaid access is generally kept until the end of the billing period. However, some customers have obtained partial or full refunds after complaints or escalation - results are inconsistent and handled case‑by‑case. In Canada there is no general statutory 14‑day automatic right to a refund for digital subscriptions; refund eligibility depends on the merchant’s policy and applicable provincial consumer‑protection rules.
Spokeo plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| 7‑Day Trial | US$0.95 one‑time (then US$29.95/month) | One‑time then Monthly | Full access trial, auto‑renews at monthly rate if not cancelled |
| 1‑Month Membership | US$19.95/month (≈ CAD$27 - 28/month) | Monthly | Up to 100 searches per month |
| 3‑Month Membership | US$44.85 per 3 months (≈ US$14.95/month; ≈ CAD$42/month) | Quarterly | Up to 100 searches per month |
| Professional Plan | US$69.95/month (≈ CAD$95/month) | Monthly | Up to 500 searches per month, business usage |
| One‑Time Report | US$1.95 (≈ CAD$3) | One‑time | Single report without subscription |
| Annual Plan (inferred) | US$149/year (≈ CAD$210 pre‑tax; ≈ CAD$238 - 244 post‑tax) | Annual | Full access subscription billed annually |
Your consumer rights in Canada
Canada does not provide a universal 14‑day automatic refund right for digital subscription services; refunds for online subscriptions are primarily governed by merchant policy and provincial consumer‑protection laws. Provinces are updating rules to improve disclosure and cancellation rights - for example, proposed measures such as Québec’s Bill 10 would require visible “cancel” buttons and clearer renewal notices. Under Québec’s Consumer Protection Act merchants must act honestly in advertising and contract terms; similar disclosure obligations are evolving across other provinces. For disputes you can consider contacting your card issuer (chargeback), filing a complaint with provincial consumer protection authorities, or using alternative dispute resolution where available.
Customer experiences
Reviews are mixed. Some users report that Spokeo is quick and useful for basic searches and that the site is easy to use. Many other customers report unexpected or unclear billing (for example, being charged a recurring fee after a low‑cost trial), difficulty locating cancellation options, and challenges obtaining refunds. Several complaints reported to consumer review platforms and the BBB describe perceived enrollment into paid subscriptions without clear consent and problems getting refunds; conversely, some users have obtained refunds after escalating complaints.
Documentation checklist
- Account email address and username; screenshots of account page showing subscription details
- Last four digits of the card charged and dates of the trial/payment
- Saved on‑screen cancellation confirmation and any confirmation email(s)
- Call notes: date/time, phone number called, agent name and confirmation number if provided
- Receipts from Apple or Google Play if billed through the App Store or Play Store
- Proof of registered mail (raccomandata A/R) if you send a written cancellation to Spokeo’s business address
Common mistakes
Assuming cancellation on the website automatically reverses past charges is a frequent error - cancellation typically stops future billing but does not guarantee a refund. Another common mistake is cancelling only on the website when the subscription is billed through Apple or Google; in those cases you must cancel through the App Store or Play Store. Failing to save confirmation emails or on‑screen messages can make disputes harder to prove. Finally, relying solely on informal chat without obtaining a written confirmation or reference number increases the difficulty of later escalation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Spokeo website | Refund unlikely but possible case‑by‑case | Low to Medium (if cancel button visible) |
| Email to support | Possible with documentation; variable | Medium (depends on response time) |
| Phone | Possible; ask for confirmation number | Medium (can require persistence) |
| App Store (iOS) | Refunds handled by Apple; Apple may grant refunds | Low (managed through Apple account) |
| Google Play (Android) | Refunds handled by Google; Google may grant refunds | Low (managed through Play Store) |
After cancelling
After you cancel, keep all confirmation emails or screenshots and monitor your bank or card statements for any further charges. If you are charged after cancellation, first contact Spokeo support and provide your documentation; if unresolved, contact your card issuer to request a chargeback. For more information and official guidance, see Spokeo’s cancellation article: How to cancel Spokeo subscription, the BBB complaints page: Spokeo on BBB, and general Canadian consumer guidance on refunds and returns: Refunds and returns guidance.
Address
Send written notices or registered mail to: 556 S. Fair Oaks Ave, Suite 101‑179, Pasadena, CA 91105, United States. For proof of delivery and stronger escalation evidence, send by registered mail (raccomandata A/R) and retain the tracking/receipt.