Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Sportsengine service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Sportsengine: Easy Method
What is Sportsengine
SportsEngine is a sports management platform owned by a U.S. company that provides tools for registration, rostering, scheduling, payments, communication and websites for sports organizations. It is commonly used by leagues, clubs and provincial organizations in Canada, with some plans and special access arrangements (for example, Ontario Soccer organizations receive HQ Premium access at no charge).
How to cancel Sportsengine
- Check your agreement and billing source: determine whether your subscription is billed by SportsEngine (credit card / bank) or through an app store (Apple/Google) and note the plan, billing cycle and account owner email.
- Export your data: download rosters, transaction history, reports and any website content you need before cancelling.
- Try account dashboard cancellation: sign in as the organization admin and look for subscription or billing controls to cancel recurring billing.
- Contact SportsEngine support / billing: open a support ticket or email billing to request cancellation and a written confirmation (include organization name, subscription ID/invoice, admin email and cancellation date requested).
- If purchased in-app, cancel through the App Store / Google Play account that was used to buy the subscription and follow their refund steps if needed.
- Send a written notice if required by your Subscription Agreement: mail a signed cancellation letter to SportsEngine’s contract address (see Address section) using registered mail for proof of delivery and keep a copy.
- Confirm cancellation: obtain written confirmation of termination and check the next billing date and bank/credit card statements to ensure charges stop.
What happens when you cancel
After cancellation, access and timing depend on your paid period and the terms in your Subscription Agreement. If you cancel mid-term, many accounts retain access until the end of the current billing period but no new charges will be applied for subsequent periods unless the provider agrees otherwise. Your organization should export and back up all data before cancellation - SportsEngine’s ability or timeframe to retain account data after termination varies by contract and may be limited. Also consider connected services (payment processors, websites, app integrations) that may continue or require separate termination steps.
Will I get a refund?
Refunds depend on the terms in your Subscription Agreement and the type of purchase. SportsEngine’s standard billing practices commonly do not guarantee refunds for unused portions of a prepaid term unless explicitly stated, though pro-rata refunds may be possible in exceptional or negotiated circumstances. Purchases made through Apple App Store or Google Play are subject to the respective store refund policies, not the SportsEngine billing terms. If you believe you are owed a refund because of a billing error, failure to provide services, or misrepresentation, document the issue and request a formal review from SportsEngine billing; escalate with supporting evidence if necessary to your payment provider or consumer protection agency.
Sportsengine plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| HQ Premium (Ontario Soccer access) | provided free to Ontario Soccer organizations (value US$1,299/year) | Annual | Full HQ Premium access (rosters, payments, communication, etc.) |
| HQ Premium (US listing) | US$109/month (annual) or US$129/month (monthly) | Monthly | Everything in Express plus membership programs, volunteer management, QuickBooks integration, etc. |
| HQ Pro (US listing) | US$184/month (annual) or US$219/month (monthly) | Monthly | Everything in Premium plus livestreaming, classes, API, affiliate network |
| HQ In‑App - Premium (US listing) | US$69/month or US$749/year | Monthly/Annual | Payments, registration, mobile app, scheduling, safety services, websites, etc. |
| HQ B2B Digital (US listing) | US$58/month (annual) or US$69/month (monthly) + tech fees | Monthly | Signups, billing, websites, scheduling, mobile app |
| SportsEngine Play - Creator Studio (US listing) | US$1,500/year | Annual | Livestreaming, highlight creation, storage, overlays, integration |
| SportsEngine Motion - SwimOffice (US listing) | US$95/month + US$295 setup fee | Monthly | Member, events, website, financial tools, class management |
| SportsEngine Motion - SwimOffice Pro (US listing) | US$125/month + US$295 setup fee | Monthly | Same as SwimOffice plus extended full features |
Your consumer rights in Canada
Canadian consumer protection for digital services varies by province. There is no single federal “cooling-off” rule for all online subscriptions, but laws prohibit deceptive practices and require truthful disclosure of pricing, cancellation terms and renewal conditions. If a supplier misrepresents services or fails to deliver as promised, you may be entitled to remedies under provincial consumer protection statutes or through the Competition Bureau for certain unfair business practices. For payment disputes you can also raise a chargeback with your card issuer if there is a billing error or undelivered service, and you can file complaints with your provincial consumer affairs office if informal resolution fails.
Customer experiences
User reports are mixed: many organizations praise SportsEngine for simplifying registrations, rostering, and payments and for integrations with league workflows (and note the Ontario Soccer HQ Premium arrangement as beneficial). Common criticisms include difficulty locating specific billing controls, confusion over who is the account owner, challenges with exporting historical data, and occasional delays in receiving clear billing or cancellation confirmations. Experiences with refunds are case-by-case; responsiveness can vary depending on how the account was purchased (direct vs. app store) and the level of support contracted.
Documentation checklist
- Organization legal name and account/organization ID
- Admin user email and contact phone number
- Subscription or invoice numbers and billing statements
- Copy of the Subscription Agreement or Terms of Use applicable to your account
- Proof of payment (credit card statements, receipts) and purchase date
- Exported data files (rosters, financial reports, transaction history, website backups)
- Signed written cancellation request (if mailing) and any email/chat confirmations
- Reason for cancellation and requested termination date
Common mistakes
Organizations often assume cancelling a user account equals cancelling the organization subscription; these are usually separate. Another frequent error is failing to export data before cancellation and then losing access. People also forget about purchases made through app stores and expect SportsEngine to cancel those; Apple/Google manage those subscriptions and refunds. Not sending a written notice when the Subscription Agreement requires it, or not retaining proof of cancellation, makes disputes harder. Finally, expecting an automatic prorated refund without confirming the contract terms can cause surprise.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel in account dashboard | Possible pro rata depending on terms; often stops future billing | Low |
| Open support/billing ticket (email/chat) | Case-by-case; best for explaining special refund requests | Medium |
| Written mailed notice to corporate address | Unlikely to produce automatic refunds but creates legal proof of notice | High (time and proof) |
| Cancel via App Store / Google Play | Refunds governed by App Store / Google policies | Low to Medium (store processes) |
| Dispute with payment provider / chargeback | Possible recovery for billing errors or non-delivery | Medium to High (investigation) |
After cancelling
After you cancel, keep copies of the confirmation and all exported data. Update your organization’s website and communications to members about where future registrations and payments will be handled. Close or reconfigure any linked payment processors or bank accounts and remove integrations that are no longer needed. If you need further help, consult SportsEngine’s support resources and your Subscription Agreement to confirm next steps or retained obligations. If a refund or dispute remains unresolved, consider contacting your payment provider or your provincial consumer protection office for next steps.
Helpful official links (for reference): SportsEngine Support, SportsEngine Terms of Use, SportsEngine Privacy Policy, Apple subscriptions and refunds, Google Play subscriptions, Competition Bureau (Canada).
Address
SportsEngine, LLC 7580 Golf Channel Drive Orlando, FL 32819 United States
Per the Subscription Agreement, send written notices (attn: Billing / Contracts) to the address above. For proof of delivery, consider registered mail and retain a copy of the letter and tracking/receive confirmation.