Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Tapeacall
Via Nino Bonnet 10
20154 Milan
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Tapeacall service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Tapeacall: Easy Method
What is Tapeacall
Tapeacall is a mobile and web service that enables users to record phone calls and access transcriptions and exports of those recordings. It offers subscription plans for unlimited recordings and transcription features across iOS, Android and web platforms.
How to cancel Tapeacall
- App Store (iOS): On your iPhone open Subscriptions, tap the TapeACall subscription, then tap "Cancel Subscription" or "Cancel Free Trial" if shown. If there is no "Cancel" option, the subscription is already canceled and will not renew. For details, see the TapeACall support article: How do I cancel my subscription?.
- Google Play (Android): In the Google Play app, tap your profile icon (top right) → Payments & subscriptions → Subscriptions → select TapeACall → Cancel subscription.
- Website (Web): Log into your account on the TapeACall website, go to the Subscription tab and click "Cancel Subscription".
What happens when you cancel
When you cancel a TapeACall subscription it will not renew at the next billing date. In most cases your premium access remains active until the end of the current paid period. If you rely on recordings or transcriptions, export any files you need before your access ends; policies about data retention vary, so check your account after cancellation.
If you see no cancel option in the platform where you originally purchased, that usually means the subscription is already canceled and will not renew. For purchases made through app stores, billing and renewal are handled by Apple or Google and are reflected in your store subscription settings.
Will I get a refund?
If you purchased directly through the TapeACall website, their published policy permits a full refund if requested within 7 days of purchase, and only the most recent charge is eligible for that refund; earlier charges outside the 7-day window are not covered by this policy. If you purchased via the Apple App Store or Google Play Store, refunds must be requested directly from Apple or Google respectively - TapeACall does not process refunds for store transactions. Keep receipts and transaction IDs when requesting refunds.
Tapeacall plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Subscription | C$9.99 | Monthly | Unlimited recordings, unlimited transcriptions |
| Annual Subscription | C$59.99 | Annual | Unlimited recordings, unlimited transcriptions - includes a 7-day free trial |
Your consumer rights in Canada
Canadian consumers generally benefit from a 14-day "cooling-off" or cancellation right for online purchases under federal regulations related to electronic commerce. TapeACall’s website refund policy, which limits refunds to 7 days for web purchases, is more restrictive than that 14-day period and may be inconsistent with Canadian consumer protections. If you believe your statutory rights apply, you can raise that with TapeACall and, if needed, with Canadian consumer protection authorities. Purchases made through the Apple App Store or Google Play are governed by those platforms’ policies, which may offer different timeframes and remedies.
Customer experiences
User feedback is mixed. Some customers report reliable, clear recordings, useful transcription features and straightforward exporting for important calls. Others report significant problems: losing account access after changing phone numbers, difficulty updating numbers in-app, unexpected charges tied to so-called "free trials", poor customer support responses, audio quality issues on conference/VoIP calls, transcription errors or export failures, and difficulty obtaining refunds when charged via app stores. Consider these points when deciding to subscribe or when preparing a cancellation/refund request.
Documentation checklist
- Account email and username, receipt(s) or invoice(s), transaction ID(s), purchase date(s), and billing platform (App Store, Google Play, Website).
- Screenshots of subscription pages, billing statements or charges, and any in-app pages showing trial or billing terms.
- Copies of any support tickets, reply emails, or confirmation messages from TapeACall, Apple or Google.
Common mistakes
Users commonly make avoidable errors such as cancelling the app but not the store subscription (so charges continue), assuming a "free trial" always prevents immediate charges, waiting too long to request a web refund beyond the 7‑day window, not exporting recordings before access ends, and failing to document dates and receipts when disputing charges. Another frequent problem is changing phone numbers without updating account settings and then losing access - if you anticipate a number change, secure exports and update account details beforehand.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Request refund via Apple Support | Low - manage via iPhone Subscriptions and Apple Support |
| Google Play (Android) | Request refund via Google Support | Low - manage via Google Play Subscriptions and Google Support |
| Website (Web) | Full refund possible if requested within 7 days (most recent charge only) | Medium - cancel online; refunds limited by TapeACall policy |
After cancelling
After you cancel, confirm the cancellation in the platform where you purchased and save confirmation screenshots or emails. Export any recordings or transcriptions you need before your access ends. For refunds, follow the channel-specific guidance: contact TapeACall for web purchases (within their 7-day window) or contact Apple/Google for store purchases. Helpful links: TapeACall support (support), Apple Support refund help (Apple Support), Google Play refund help (Google Play Support), and general Canadian consumer information (Competition Bureau Canada). If you need to send a formal claim or refund request to the operator by mail, consider using certified mail (raccomandata A/R) for delivery confirmation.
Address
Bending Spoons Operations S.p.A.
Via Nino Bonnet 10
20154 Milan, Italy