Cancellation Tapscanner: Easy Method

What is Tapscanner

Tapscanner is a mobile and web document-scanning app that offers free basic functionality and paid subscriptions or in-app purchases for additional features (unlimited scans, pro filters, HD quality, ad removal, etc.). Subscriptions purchased on the web are processed by Paddle (merchant of record); in-app purchases are handled by the Apple App Store (iOS) or Google Play (Android).

How to cancel Tapscanner

• Web subscription (via Paddle): Cancel through Paddle, which acts as the merchant of record. To stop renewal, follow Paddle’s subscription management or contact Paddle support and follow their Buyer Terms. For refunds, follow Paddle’s refund process. See Paddle Support and Paddle Buyer Terms.
• App Store (iOS): Open the App Store on your iPhone/iPad, tap your profile, go to Subscriptions, find Tapscanner, and cancel there. Apple handles billing and refund requests; use Apple’s subscription and refund support if needed (Apple subscriptions).
• Google Play (Android): Open the Google Play Store, tap your profile, go to Payments & subscriptions → Subscriptions, select Tapscanner and cancel. Google manages cancellations and refunds per its policies (Google Play subscriptions).
• Direct written request (if you prefer or need proof): Send a signed cancellation letter via registered mail (raccomandata A/R) to SMART MEDIA INTERNET MARKETING LTD, 11 Sderot HaYachasut, Beersheba, 8470924, Israel. Keep a copy and the tracking/receipt as proof of delivery; note that refunds for web sales are governed by Paddle and in-app sales by Apple/Google.

What happens when you cancel

When you cancel a subscription it normally remains active until the paid period ends; you will keep access for the remainder of that billing cycle unless otherwise stated by the platform. Cancellation prevents future renewals but does not usually remove content you already downloaded or change local app data. Your account and any local files or scanned documents remain unless you delete them; check Tapscanner’s privacy policy or account settings for data retention details.

Will I get a refund?

Refunds depend on where you bought the subscription. Web purchases are subject to Paddle’s Buyer Terms and refund policies; Tapscanner directs web customers to Paddle for cancellation and refund procedures. In-app purchases bought through Apple or Google must be refunded through Apple or Google respectively - Tapscanner does not directly refund App Store or Google Play transactions. If Tapscanner discontinues the service, a pro‑rata refund may be provided according to its terms. If you believe you have a statutory right under Canadian law, state that when contacting the platform; if platform and merchant routes fail, you may consider contacting your card issuer or consumer protection authority as a last resort.

Tapscanner plans and pricing

Your consumer rights in Canada

Canadian consumer protection gives you rights when buying digital goods or services, including a right of withdrawal in some circumstances. For digital content, the automatic statutory 14‑day cooling‑off period can be limited or waived if you expressly agree to immediate access to the service. Purchases made via app stores are subject to Apple and Google policies; web purchases processed by Paddle follow Paddle’s terms. If a paid service is discontinued by the provider, pro‑rata refunds may be required under applicable rules. If you cannot resolve a refund or cancellation through Tapscanner or the platform, you can contact your credit card issuer, bank, or a consumer protection agency for further options.

Customer experiences

Users commonly praise Tapscanner’s responsive customer service, noting quick replacements or vouchers when physical products related to the brand have defects. Customers also appreciate the convenience, clean design and straightforward setup of the app and wearable integrations where applicable. On the other hand, some users report durability problems with physical items (rings breaking after months) and occasional sizing or measurement mistakes. In the context of subscriptions, the typical complaint concerns confusion over where to cancel - directly in Apple/Google versus contacting Paddle - and refund expectations for in‑app purchases.

Documentation checklist

• Proof of purchase (receipt or order confirmation)
• Subscription ID or transaction ID
• Email used for the Paddle/Apple/Google account
• Date of purchase and last billing date
• Screenshots of subscription status in the app/store and any correspondence
• Registered mail tracking receipt if you send a cancellation letter

Common mistakes

Users often try to cancel the wrong place - contacting Tapscanner support for an in‑app purchase instead of canceling through Apple or Google - or assume Tapscanner will automatically refund App Store/Google Play charges. Others fail to keep proof of cancellation (confirmation emails or platform screenshots) and then find a renewal has already charged their card. Sending a request to the developer without also canceling the subscription through the platform, or not using registered mail when a physical cancellation letter is required for proof, are frequent errors that slow resolution.

Comparative recap

After cancelling

After you cancel, keep confirmation emails or screenshots, monitor your bank or card statements for any unexpected renewals, and retain the documentation checklist items. If you do not receive confirmation from the platform or Paddle, follow up with their support teams. Useful resources: Paddle Support (paddle.com/support), Apple subscription and refund help (Apple subscriptions), Google Play subscription help (Google Play subscriptions), and general Canadian consumer information (Government of Canada - Consumer protection).

Address

SMART MEDIA INTERNET MARKETING LTD
11 Sderot HaYachasut
Beersheba, 8470924
Israel