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I hereby notify you of my decision to terminate the contract relating to the Taxrise service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Taxrise: Easy Method
What is Taxrise
TaxRise is a private tax resolution service that helps taxpayers negotiate with tax authorities and manage unpaid tax balances. The company markets services such as case evaluation, negotiation of resolution programs, and administrative support - primarily operating in U.S. dollars and with materials focused on U.S. users.
How to cancel Taxrise
There is no public, detailed cancellation policy on TaxRise’s Help Center or Terms of Use for Canadian users, and third‑party resources report cancellations can be time consuming. Below are contextual steps to try depending on how you enrolled (App Store, Google Play, or directly through TaxRise’s website), and recommended actions if standard cancellation pathways do not work.
- Cancel via Apple App Store (if you subscribed through iOS): Open the App Store on your iPhone/iPad or visit Apple subscription support. Locate your subscriptions, select TaxRise (or the app name used), and choose Cancel Subscription. If you cannot find the subscription, contact Apple Support and keep a record of the support case.
- Cancel via Google Play (if you subscribed through Android): Open the Google Play Store, tap your profile → Payments & subscriptions → Subscriptions, find TaxRise (or the app name used) and tap Cancel subscription. If you subscribed via a Google-managed payment profile but the app does not appear, contact Google Play support and save confirmation details. See Google Play subscription support.
- Cancel via TaxRise website / direct contract: Sign in to your TaxRise account (if available) and look for a subscription or billing section to cancel. If no web option exists, contact TaxRise customer support by email or phone and request cancellation in writing. Keep copies of all correspondence, dates, names, and any case numbers. If you cannot obtain a postal address, request one from support for sending a written termination notice.
- If cancel by the platform or company does not work: Contact your payment provider (credit card issuer, bank) to request a stop to future payments and to discuss a dispute or chargeback if you have grounds (non‑delivery of services, misleading representations). Document all steps and timelines - third‑party reports indicate cancellations may require extended phone time and follow‑up.
What happens when you cancel
After cancellation you should expect that recurring billing stops for future billing cycles, but access to any ongoing services or active case work may end immediately or after a short transition period depending on how TaxRise implements cancellations. Your account data, uploaded documents, and case notes may be retained by TaxRise according to their data retention practices; make copies of important records before cancelling. Cancellation does not automatically resolve any outstanding tax liabilities with tax authorities - those must be addressed separately.
Will I get a refund?
TaxRise publicly advertises a "100% Resolution Money‑Back Guarantee" for resolution service fees if they fail to enroll you into a tax resolution program. Beyond that guarantee, there is no clear, publicly posted Canadian refund policy or statutory “cooling‑off” period in TaxRise’s materials. Some third‑party reports and customer accounts indicate limited or partial refunds in practice and that refunds may be disputed or subject to conditions. If you paid by credit card you can also discuss a refund or chargeback with your card issuer, and if your situation matches the stated guarantee, request a refund citing the guarantee page and any supporting correspondence.
Taxrise plans and pricing
| Plan / Fee | Amount | Notes |
|---|---|---|
| Initial investigation / intake fee | USD $375 - $500 | Quoted in USD; no specific CAD pricing publicly listed |
| Resolution service fee | Approximately 15% of tax debt | Charged as a percentage of the negotiated tax debt in many reported cases; subject to case specifics |
| App pricing / subscriptions | Varies | No public Canadian-dollar app pricing was found |
Your consumer rights in Canada
TaxRise’s Terms of Use and many official pages appear focused on users in the United States; they do not explicitly set out Canadian consumer rights. Canadian consumers have provincial and federal protections that can cover unfair practices, misrepresentations, and certain cooling‑off rules for specific types of contracts - however those rights vary by province and by the type of product or service. If you believe a provider has misled you, options include contacting your provincial consumer protection office, filing a complaint with the Better Business Bureau, disputing charges through your card issuer, and seeking legal advice. For services involving debt relief or tax representation, consider consulting a Canadian lawyer or a regulated local tax professional to confirm your rights and remedies in Canada.
Customer experiences
Online reviews are mixed. On Trustpilot (Canada) many users praise clear communication, professionalism, and helpful customer service. Conversely, a number of negative reviews describe poor follow‑through, unmet promises (for example not obtaining the expected tax reductions), abrupt cancellations of service, and slow or difficult refund experiences. Reddit threads include stronger complaints alleging long delays, large out‑of‑pocket payments with limited results, and restrictive contract elements; these are individual accounts and not official policy statements.
Documentation checklist
- Account username/email, order receipts or payment records, and any signed service agreements
- Dates and names of support agents you spoke with, case or ticket numbers, and all emails or chat transcripts
- Bank or credit card statements showing payments, screenshots of subscription status, and copies of any guarantees or marketing claims (e.g., money‑back guarantee)
- Communications with tax authorities (IRS or CRA) and any authorization forms you provided to TaxRise
Common mistakes
Common errors include assuming that cancelling an app subscription automatically cancels a separate web contract, failing to save receipts and correspondence before cancelling, and not checking whether any written agreement contains arbitration or refund limitations. Another risky action some customers reported was following advice to pause tax payments without fully understanding consequences - always confirm with a qualified tax professional before stopping payments to tax authorities. If you plan to dispute charges, start the documentation and contact your payment provider promptly.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store cancellation | Refunds handled by Apple; outcome depends on Apple's policy and timing | Low to medium |
| Google Play cancellation | Refunds handled by Google; outcome depends on Google's policy and timing | Low to medium |
| TaxRise website / direct support | Refunds may be subject to TaxRise’s guarantee or internal policy; not clearly posted for Canada | Medium to high |
| Chargeback / bank dispute | Possible refund if issuer determines non‑delivery or misrepresentation; varies by issuer | Medium to high |
After cancelling
After you cancel, keep copies of every confirmation and monitor your bank and card statements to ensure recurring charges stopped. If you paid for resolution services and believe you qualify under TaxRise’s guarantee, submit a written refund request citing the guarantee page and your case details. If you cannot resolve the matter directly, contact your credit card issuer about a dispute or chargeback and consider filing complaints with provincial consumer protection authorities or the Better Business Bureau. For background reading and to support a complaint, use TaxRise’s own pages and third‑party resources: TaxRise guarantee (TaxRise Guarantee), TaxRise Terms of Use (Terms of Use), Trustpilot reviews (Trustpilot), and a consumer chargeback guide (Chargeback guide).
Address
TaxRise Inc., 19900 MacArthur Blvd, Ste 400, Irvine, CA 92612, USA