Cancellation Teamviewer: Easy Method

What is Teamviewer

TeamViewer is a remote access and remote support software platform used to connect devices for screen sharing, file transfer, remote control, and online meetings. It is commonly used by IT professionals and consumers to provide remote support across different devices and operating systems.

How to cancel Teamviewer

• Identify how you purchased: App Store (iOS/iPadOS), Google Play, directly from TeamViewer (web), or through a reseller. Cancellation method depends on the channel.
• If purchased via Apple App Store: cancel through Apple’s subscription management (TeamViewer cannot cancel App Store subscriptions). See Apple support for instructions and refund handling. TeamViewer iOS in‑app purchase info.
• If purchased via Google Play: cancel using Google Play’s subscription management procedures (Google handles cancellations and refunds for Play purchases).
• If purchased directly from TeamViewer (web): you must submit a written cancellation request at least 28 days before the end of the initial or renewal term; ordinary termination during the current subscription term is not allowed. Acceptable methods include a support ticket, customer portal message, email to TeamViewer sales/support, or a signed written letter sent by registered mail (see address below). See TeamViewer subscription guidance for details. TeamViewer subscription policy.
• When cancelling by mail, send a signed letter by registered mail (raccomandata A/R) so you have proof of delivery; per TeamViewer’s EULA a signed written cancellation sent to the company address is a valid method (see Address section below).
• After submitting cancellation, request written confirmation and retain proof of submission (ticket number, outbound email, registered‑mail tracking, screenshots).
• If your request falls within the 7‑day return window and you want a refund, state this explicitly in your cancellation and request invoice reversal or refund.

What happens when you cancel

When cancellation is accepted before the next renewal, your subscription will not be renewed at the next billing date; access typically continues until the paid period ends. TeamViewer does not generally permit termination in the middle of an active subscription term purchased directly via their site, so cancelling after the 28‑day cutoff usually prevents future renewals but does not stop the current paid period.

Account data and device connections remain associated with your account until the subscription expires or the account is terminated according to TeamViewer’s policies. Always verify whether the reseller or store will also stop future billing - resellers may have their own procedures.

Will I get a refund?

TeamViewer publicly offers a 7‑day money‑back guarantee for newly purchased licenses or add‑ons: you can request a refund or invoice cancellation within seven days of the purchase. Outside that 7‑day window, TeamViewer’s public materials indicate refunds are generally not provided. There is no general 14‑day refund policy stated by TeamViewer in the referenced materials.

For purchases made through Apple App Store or Google Play, refunds and cancellations are handled by those stores under their policies (not by TeamViewer). If you believe you are due an exception, contact TeamViewer support promptly, document your request, and be prepared to escalate to consumer protection channels if you encounter uncooperative responses.

Teamviewer plans and pricing

Your consumer rights in Canada

As a Canadian consumer you have the right to clear information about cancellation and refund mechanisms at the point of sale and reasonable ways to cancel. A requirement to send a written 28‑day notice by a specific method can be problematic if it was not clearly disclosed at purchase, and could be considered an unfair practice if the information was hidden.

TeamViewer’s explicit 7‑day return/refund guarantee is the primary documented refund window; outside that period refunds are generally not available per TeamViewer’s published materials. If you encounter difficulties cancelling or receiving a promised refund (portal errors, lack of response, aggressive billing), you may pursue remedies such as contacting your credit card provider about a dispute or chargeback and filing complaints with federal or provincial consumer protection authorities (for example, Competition Bureau Canada or your provincial consumer protection office).

Customer experiences

Public reviews in Canada show a mix of positive and negative experiences. Positive reviewers on Trustpilot and Capterra praise TeamViewer for ease of use, reliable connections, useful remote support features, and cross‑device compatibility for helping family and clients. See general user reviews for feature feedback.

Negative reports - particularly in community forums - focus on difficulties with the cancellation process (the 28‑day written notice requirement and customer portal errors in Canada), instances of missed trial cancellations leading to invoices, and reports of aggressive collection or retention tactics. Some Canadian users report that Canada was not listed in cancellation help materials and experienced repeated portal failures, which led to resorts to chargebacks in some cases.

Documentation checklist

• Purchase invoice or order confirmation (date, invoice number, amount)
• Account email or TeamViewer account ID associated with the subscription
• Payment method statement (credit card or reseller invoice)
• Screenshot or PDF of subscription settings or purchase receipt
• Copy of the written cancellation request (support ticket, email, or signed letter)
• Registered‑mail tracking and proof of delivery (if sent by raccomandata A/R)
• Any written responses from TeamViewer or reseller and ticket/reference numbers

Common mistakes

Common errors include cancelling via the wrong channel (for example, contacting TeamViewer for an App Store subscription instead of cancelling through Apple), missing the 28‑day written notice required for web purchases, and failing to obtain or keep proof of cancellation. Other problems reported by users include relying on freezing a card instead of formally cancelling the subscription, which may not stop invoicing or may trigger collection actions, and assuming a trial that expires will not bill if a required cancellation step was missed.

Comparative recap

After cancelling

After you submit cancellation, retain all confirmation and monitoring your payment method and account to ensure no unexpected renewals occur. If you requested a refund within the 7‑day window and do not receive timely confirmation, follow up immediately with support and escalate with your payment provider if necessary.

Helpful links: TeamViewer subscription policy: All about subscriptions; TeamViewer iOS in‑app purchases: iOS in‑app purchase info; community discussions on cancellation issues: Cancellation & customer portal for Canada (community); user reviews: Trustpilot (Canada) and Capterra.

Address

Send signed written cancellation by registered mail (raccomandata A/R) or use the support/customer portal as required. Company address for written cancellations per the EULA: TeamViewer GmbH, Jahnstrasse 30, 73037 Göppingen, Germany. A signed letter sent to this address is a valid method of cancellation under TeamViewer’s EULA §13.3; keep registered‑mail proof of delivery and a copy of the signed letter.