Cancel Teamviewer: Easy Method

What is Teamviewer

Overview

TeamViewer is a remote access and remote support software product used to connect to computers, servers and mobile devices for support, collaboration and administration.

It is offered in free form for personal use and in paid subscriptions for business customers, with features for unattended access, file transfer and remote control.

Common uses

Common uses include IT support, remote work, remote demonstrations and accessing home or office machines from elsewhere.

Businesses often use TeamViewer for managed support, while individuals use the free version for occasional remote help.

How to cancel Teamviewer

Required method

Cancellations must be submitted in written form via a support ticket and received at least 28 days before the end of the subscription or renewal term when cancelling via the web.

There is no direct “cancel” button in the app; deleting your TeamViewer account does not cancel an active subscription.

Step-by-step cancellation (recommended)

• Sign in to your TeamViewer customer portal or support area and open a new support ticket requesting cancellation. Community note on written cancellation.
• Include your account email, invoice or subscription ID, the subscription end date, and an explicit request to cancel auto-renewal or terminate the subscription.
• Submit the ticket at least 28 days before the renewal date to meet TeamViewer’s stated notice period.
• Keep a copy of the ticket number and all correspondence until you receive written confirmation of cancellation.
• If you don’t receive confirmation, follow up by replying to the ticket or opening a new ticket and reference the previous ticket number.

What happens when you cancel

Access and subscription status

When a cancellation is accepted, your subscription will typically remain active until the paid term ends; access usually continues until that date.

Auto-renewal should stop after a confirmed cancellation, but you must ensure you receive written confirmation and keep it for records.

Data and account handling

Canceling a subscription does not automatically delete your TeamViewer account or data; account deletion is a separate action and does not constitute cancellation.

If you want data removed, request account/data deletion explicitly after your subscription ends and keep copies of important records beforehand.

Will I get a refund?

TeamViewer's stated policy

TeamViewer does not offer a general refund or a 14-day “cooling-off” period; cancellation outside the 28-day prior notice window is not permitted under the published terms.

This policy means refunds are generally denied unless otherwise specified by TeamViewer in exceptional cases. Community discussion on refunds.

Reported exceptions and outcomes

• Users report difficulty obtaining refunds even during trial periods and that refunds may be refused. User reports.
• In some cases customers have been issued credit notes rather than cash refunds.
• If you believe you have grounds for a refund under local consumer law, document your case and raise it with TeamViewer support and, if needed, escalate externally (see Consumer Rights section).

Teamviewer plans and pricing

Plan overview

Below is a summary table of common TeamViewer plan tiers and typical features. Prices vary by region, currency and reseller.

Pricing notes

Exact New Zealand pricing should be checked on TeamViewer’s website or from an authorised reseller; the table shows common plan names and that prices vary.

Your consumer rights in New Zealand

Relevant New Zealand laws

New Zealand consumer protection includes the Consumer Guarantees Act and the Fair Trading Act, which require services to be of acceptable quality and not misrepresented.

Contractual terms such as a 28‑day notice period may be valid, but they must not be unfair or misleading under NZ law.

What you can do

• Document all communications, invoices, dates and ticket numbers when dealing with TeamViewer.
• If you believe the terms or conduct are unfair or misleading, you may raise a complaint with the Commerce Commission or seek advice from Citizens Advice Bureau / consumer protection services.
• Escalation steps: contact TeamViewer support in writing, keep evidence, and consider lodging a formal complaint with New Zealand authorities if unresolved.

Customer experiences

Positive feedback

Many users praise TeamViewer for ease of use, reliability and stable remote connections, noting the free personal version is useful for helping family and friends. Trustpilot NZ.

Capterra NZ reviewers report smooth operation and strong remote support capabilities for business use. Capterra NZ.

Negative feedback

Other reviewers criticise high cost, poor value for small teams, complex interfaces and difficult cancellation or refund experiences. SoftwareAdvice NZ.

Across forums, users report opaque cancellation processes, unexpected charges after account deletion, aggressive auto‑renewals and difficulties obtaining refunds. Reddit thread.

Documentation checklist

Before you cancel

• Account email and username
• Subscription or invoice numbers and renewal date
• Payment receipts and billing statements
• Screenshots of subscription status and billing page

After you submit the ticket

• Save the support ticket number and all replies
• Request written confirmation of cancellation and the effective end date
• Keep records of any refund or credit note communications
• If needed, prepare documentation for a complaint to consumer authorities

Common mistakes

Assuming account deletion cancels the subscription

Some users delete their TeamViewer account believing that will stop charges. This is incorrect: account deletion does not cancel an active subscription.

Always submit a written cancellation request via the support ticket system and obtain confirmation.

Missing the notice window

Failing to submit cancellation requests at least 28 days before renewal is a frequent mistake and can result in charges for the next term.

Check your renewal date in advance and allow time for ticket responses and any follow‑up communication.

Comparative recap

Quick comparison table

Decision factors

Choose based on required features, budget, support expectations and cancellation flexibility.

If refund or easy cancellation is critical, compare vendor terms and document communications before purchase.

After cancelling

Confirmations to expect

Expect a written confirmation from TeamViewer that auto‑renewal is cancelled and the date your access will end.

If you do not receive confirmation within a reasonable timeframe, follow up and keep records of all interactions.

Helpful links

• TeamViewer community note on cancellation: community.teamviewer.com
• TeamViewer discussion on cancelling orders: how to cancel my order
• Refund discussion thread: refunds and money
• Trustpilot NZ reviews: Trustpilot
• Capterra NZ reviews: Capterra
• SoftwareAdvice NZ: SoftwareAdvice
• Reddit discussion on billing/cancellation: Reddit
• Commerce Commission (NZ) for consumer complaints: commercecommission.govt.nz

Address

Corporate address

TeamViewer SE

Bahnhofsplatz, Göppingen, Germany

Contact channels and local notes

TeamViewer does not appear to maintain a dedicated postal cancellation address in New Zealand; cancellations should be submitted via support ticket, customer portal, email or phone where available.

Keep postal and written records if you choose to send additional correspondence to the corporate address above.