Cancellation Tenorshare: Easy Method

What is Tenorshare

Tenorshare is a software company that sells a range of utilities for mobile devices and desktop computers - examples include tools for iOS recovery and unlocking, device backup and transfer, location spoofing, and PDF editing. Products are sold through Tenorshare’s website and through app stores; many offerings are subscription-based or have time-limited licences with automatic renewal options.

The information below is tailored for users in Canada and explains how to cancel subscriptions, how refunds are handled, what Canadian consumers should know, and practical steps to document and follow up if you need to dispute a charge.

How to cancel Tenorshare

• Web / Most Tenorshare orders - contact Tenorshare support by opening a ticket via their support centre or the refund page; request cancellation and include your order number and account email. Many web orders can also be self-cancelled by following the steps linked in Tenorshare’s support centre; expect a reply within about 24 hours on weekdays (48 hours on holidays).
• Google Play subscriptions - open the Google Play app or play.google.com, go to Subscriptions → select the Tenorshare product → Manage → Cancel subscription → confirm. Uninstalling the app does not cancel billing.
• Apple App Store subscriptions - on your iPhone or iPad open Settings → tap your name → Subscriptions → find the Tenorshare product → tap Cancel Subscription (if the Cancel button is missing or you see an expiration date, the subscription is already cancelled).
• If automatic renewal already occurred and you don’t want further charges, cancel the subscription immediately and gather evidence (receipts, emails, screenshots) before contacting support or your card issuer.

What happens when you cancel

When you cancel a Tenorshare subscription, access typically continues until the end of the paid billing period; automatic renewal is stopped for future periods. Data created or stored by the app (local backups, exported files) generally remains on your device or cloud storage - Tenorshare does not usually host customer data long-term. Cancellation does not automatically erase your account or purchase records; if you need account removal you must request that specifically via support.

Will I get a refund?

Tenorshare advertises a 30‑day money‑back guarantee, but refunds are granted only under defined circumstances (for example: duplicate purchases, incorrect product purchased, failure to receive a registration code within 24 hours, or unresolved technical problems after you cooperate with support). Refunds are explicitly restricted in many situations: change of mind, perceived regional price differences, misunderstanding product functionality, failure to cancel before renewal, or if the company deems the issue outside their refund criteria.

If an unwanted renewal has already been charged, Tenorshare requires evidence (for example, a cancellation confirmation or email) to consider a refund for that renewal; refunds for renewals that resulted from not cancelling properly are unlikely. For purchases made through Google Play or the Apple App Store, refund requests are usually handled through the respective platform - Google Play’s documentation states that uninstalling the app does not create a refund, and platform policies often limit refunds for subscriptions.

Tenorshare plans and pricing

Your consumer rights in Canada

Under Canadian federal rules, there is generally no statutory 14‑day cooling‑off period for digital goods the way there is for some tangible goods or certain services; Tenorshare is not required by law to offer a 14‑day refund unless it chooses to do so. Tenorshare’s published 30‑day money‑back guarantee is the principal remedy, but it has exclusions and requirements that can limit eligibility.

If you believe Tenorshare’s terms or practices are misleading, or if you were charged without clear consent for an automatic renewal, you can seek remedies through your payment provider (chargeback with your card issuer) or raise a complaint with your provincial consumer protection agency. Persistent difficulty cancelling or unclear renewal terms may also implicate Canada’s consumer protection or anti‑spam rules; keep records and consider contacting the federal or provincial consumer office for guidance.

Customer experiences

Customer reviews are mixed. Some users report reliable software and helpful long‑term support for products such as iCareFone, iFoneCare, and 4uKey, praising backup, unlocking, and MDM removal features. Other users report billing and refund problems: licences that stopped working, unexpected renewals, aggressive or unhelpful support, and denied refunds even when a trial or money‑back guarantee was claimed. These negative reports are common across review sites and should prompt Canadian consumers to document transactions closely and to use platform cancellation flows where applicable.

Documentation checklist

• Order number and purchase receipt (email or invoice)
• Account email and registered name used for the purchase
• Screenshots of the charge on your card or platform billing statement
• Any registration code or licence key you received (or proof you did not receive one)
• Screenshots or copies of support tickets and responses, and timestamps of cancellation attempts
• Evidence of attempted self-cancellation (Google Play / Apple subscription screens)

Common mistakes

Avoid relying on uninstalling an app to stop billing - many users assume removing the app cancels the subscription, but the subscription can remain active and renew. Another common error is delaying evidence collection: do not discard receipts, confirmation emails, or screenshots after cancelling. Also, some consumers wait to contact their bank or initiate a chargeback without first documenting and attempting the vendor’s support process; while chargebacks can be effective, banks typically require proof that you tried to resolve the issue directly first.

Comparative recap

After cancelling

After you cancel, keep all documentation and watch your bank or card statement for further charges. If an unwanted renewal posts despite cancellation, immediately contact Tenorshare support and your payment provider, and open a documented dispute with your card issuer if necessary. Helpful resources: Tenorshare support pages and refund policy, Google Play subscription help, Apple subscription support, and Canadian government consumer/payment pages for chargebacks and complaints.

Useful links (examples): Tenorshare Support, Tenorshare Refund Policy, Google Play - Manage Subscriptions, Apple - View or cancel subscriptions, Government of Canada - Card chargebacks, Office of Consumer Affairs (Canada).

Address

For formal correspondence (registered mail preferred):

Tenorshare (Hong Kong corporate/legal correspondence)
Room B, 5th Floor, Gaylord Commercial Building
114‑118 Lockhart Rd, Wan Chai, Hong Kong

Note: Tenorshare’s San Jose address appears on some pages and invoices and may be a processing/virtual office. If you need an alternate postal or legal address, check the address on your invoice or contact Tenorshare support for the correct destination before sending legal correspondence.