Cancellation Textfree: Easy Method

What is Textfree

TextFree (by Pinger) is a mobile app and web service that provides a free phone number for sending and receiving SMS and calls over the internet. It offers a paid “TextFree Plus” subscription tier to remove ads, reserve a number, and add features such as spam filtering and shortcode support.

The service integrates with platform billing (Google Play for Android, App Store for iOS) when purchased on mobile; web purchases and account management are available through the TextFree website. Account deletion and subscription management are separate actions.

How to cancel Textfree

• Android (Google Play): Open the Google Play Store → Menu → Subscriptions → select TextFree subscription → Cancel subscription. Note: uninstalling the app does not stop billing; cancel explicitly. If the app is removed from Google Play, future billing is typically cancelled automatically, but past charges are not refunded automatically.
• iOS (App Store): On your device go to Settings → tap your Apple ID → View Apple ID → Subscriptions → select TextFree → Cancel Subscription. Or open the App Store → tap your profile → Manage Subscriptions. Uninstalling does not stop billing; cancellation takes effect at the end of the billing period and past payments are not automatically refunded.
• Web/browser subscriptions: Sign in to the platform used to purchase (Google Play web or Apple web) → locate Subscriptions or Purchase History → Manage/Edit → Cancel. Uninstalling the app does not cancel subscriptions purchased through a platform.
• Account deletion: Deleting your TextFree account via the app or web does not cancel active platform subscriptions. Cancel the subscription separately through the store to avoid future charges.

What happens when you cancel

When you cancel a TextFree subscription through the relevant app store, your paid benefits (no ads, reserved number, any premium features) continue until the end of the current paid billing period. After the billing period ends your subscription will not renew and your account will revert to the free tier.

Canceling the subscription does not necessarily delete your TextFree account, messages, or phone number immediately. Deleting the account is a separate, permanent action that will remove your number and data; however, deletion alone does not stop store billing. Keep confirmation receipts or screenshots of cancellation for your records.

Will I get a refund?

Refund policy depends on where the purchase was made. For iOS purchases, TextFree does not issue refunds directly - Apple handles all App Store purchases and refund requests must go through Apple’s process. For Android purchases, refunds are handled by Google Play; you may request a refund through Google Play or contact TextFree support with the receipt and order number for assistance. Web payments, if any, are subject to the platform or payment processor used and may require contacting support.

TextFree documentation does not promise automatic refunds for past charges. In Canada there is no reference in TextFree’s support materials to a statutory 14‑day cooling off period; Canadian users should pursue refunds via Apple or Google according to those platforms’ policies and then contact TextFree support if needed.

Textfree plans and pricing

Note: TextFree lists prices in USD; Canadian dollar amounts may vary by App Store exchange rates and applicable taxes. For platform-specific billing amounts check the Google Play or Apple purchase screens before confirming.

Your consumer rights in Canada

TextFree help documentation does not reference Canadian statutory consumer protections such as an automatic 14‑day cooling‑off right. For purchases made through Apple or Google, Canadian users are generally required to follow the refund procedures of those platforms. If you believe you have a consumer protection claim under Canadian law (for example, unauthorized charges), you may consider contacting your payment provider or local consumer protection agency for guidance. TextFree’s public support materials direct users to the platform refund channels rather than promising Canada‑specific remedies.

Customer experiences

Reviews from Canadian sources show a mix of positive and negative experiences. Positive feedback highlights convenience, the ability to text without revealing a personal number, usefulness when cellular service is limited, and generally good value. Negative reports include concerns about losing numbers if unused, frequent ads on the free tier, occasional bugs (for example call audio issues), and some users reporting poor or slow customer support or account restrictions without clear explanations. As with many services that integrate third‑party platform billing, many user complaints about refunds or billing are routed to Google or Apple rather than TextFree directly.

Documentation checklist

• Order receipt or purchase confirmation (include order ID and purchase date)
• Account email or Apple ID / Google account used to buy the subscription
• Screenshot of subscription status in the store showing active/renewal and cancellation confirmation
• Any correspondence with TextFree or the app store (support tickets, emails)
• If sending a mailed cancellation notice: certified mail receipt and include “Customer Support” attention on the envelope

Common mistakes

Many users assume deleting the app will stop billing - it does not. Uninstalling removes the app from your device but subscriptions purchased through Google Play or the App Store remain active until cancelled properly through the store.

An additional common error is deleting the TextFree account while leaving an active subscription in the store; deletion does not cancel billing. Also, users sometimes cancel the wrong account (for example a secondary Google or Apple account) or fail to keep a copy of the cancellation confirmation and later cannot demonstrate they cancelled before a renewal.

Comparative recap

After cancelling

Keep confirmation of your cancellation (screenshot or email) and monitor your payment method for the next billing cycle to ensure no renewal occurs. If you do see an unexpected charge, contact the platform first (Apple or Google) using their refund request tools, and then contact TextFree support with your receipt and account details if further assistance is needed.

Helpful pages: Manage subscriptions on Google Play, Manage subscriptions on Apple devices, Apple report a problem, Request a refund on Google Play, TextFree / Pinger support.

Address

If you prefer to send a written cancellation and retain delivery proof, use certified mail or equivalent and address to:

Pinger, Inc. Customer Support
97 S. 2nd St., Ste. 200
San Jose, CA 95113 USA

Include “Customer Support” on the envelope and keep the certified mail receipt as proof of notice. Sending a mailed notice does not replace cancellation in Apple or Google - ensure you also cancel via the store used to purchase the subscription.