Cancellation service N°1 in Cyprus
Contract number:
To the attention of:
Cancellation Department – Thebestpdf
Petraki Giallourou 1, Tofaris Gardens, 1st floor, Office/Flat 101
2220 Latsia
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Thebestpdf service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Thebestpdf: Easy Method
What is Thebestpdf
1. Overview
Thebestpdf is an online PDF conversion and editing service that offers trial access and subscription plans for functions such as convert/export, merge/split, compress, edit, sign, and cloud storage. The service advertises low introductory trial fees but has numerous user reports that these trials convert into an auto‑renewing monthly subscription at a much higher rate unless cancelled.
2. How to cancel Thebestpdf
- Locate your purchase record: find the receipt or confirmation email you received when you signed up - it usually contains the name used for billing and the payment method (card, PayPal, App Store/Google Play).
- If you subscribed through Apple or Google, cancel via your Apple ID subscriptions or Google Play Subscriptions page (see app-store/Play steps in “After cancelling”) - do this immediately to stop future renewals.
- If you paid with PayPal, log into PayPal and cancel the recurring payment/subscription from your wallet/subscriptions, or open a dispute if necessary.
- If you paid by card directly and there is no cancel option on the website, email Thebestpdf support (use any contact address on your receipt) requesting immediate cancellation and confirmation in writing; keep the email for records.
- If email fails or you receive no response, contact your card issuer/bank and ask them to stop future payments or start a dispute/chargeback for recurring charges you did not authorize.
- As a documented escalation, send a registered letter (recommended: raccomandata A/R) to the corporate address listed below requesting account cancellation and refund; keep a copy of the sent letter and delivery receipt.
3. What happens when you cancel
When cancellation is successful, most users report that future automatic renewals should stop, meaning you will not be charged again after the current billing period ends. Access to premium features may either stop immediately or continue until the end of the paid period depending on how the subscription was processed; Thebestpdf does not publish a clear, consistent public policy on access-after-cancellation. Your account data may remain on their systems unless you request deletion - if you want data removed, include that request when you cancel and ask for written confirmation.
4. Will I get a refund?
Refunds with Thebestpdf are inconsistent. Many customers report the introductory fee (e.g., US$0.95 or US$1.95) converted into a recurring subscription (~US$39.95/month) without clear disclosure, and requests for refunds have produced mixed results. Some users received full refunds after filing complaints (including BBB complaints), while others report no response or denials. There is no publicly posted refund policy aligned with Canadian statutory cooling-off periods, and Thebestpdf does not appear to guarantee refunds in writing. If you believe the charge was unauthorized or deceptive, start with a written refund request to their support, then escalate to your payment provider or file formal complaints if needed.
5. Thebestpdf plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| 7‑Day Basic Access | US$0.95 (approx. C$1.30 - 1.40) | One‑time 7‑day access/trial | Unlimited downloads, convert/export, merge/split/compress, cloud storage, 24/7 support |
| 7‑Day Full Access | US$1.95 (approx. C$2.70 - 2.80) | One‑time 7‑day access/trial | All Basic features + edit text/images, reorder pages, sign/protect PDFs, mobile access |
| Annual Plan | US$16.58/month (billed annually; approx. C$23 - 24/month) | Annual | All features, advanced tools, priority support, shared access, early feature access |
| Auto‑renewing Monthly Subscription | US$39.95/month (approx. C$55 - 56/month) | Monthly (after trial if not canceled) | Full access - often described by users as hidden/undeclared and widely reported as deceptive |
6. Your consumer rights in Canada
Thebestpdf does not publicly state a Canada‑specific cancellation or refund policy. Under Canadian consumer protection rules and payment card dispute rights, consumers can dispute unauthorized or deceptive recurring charges with their bank or card issuer and may be protected from negative‑option billing practices. Provincial consumer protection offices may also provide remedies where businesses use misleading subscription practices. If you live in Canada and feel you were misled, keep written records, contact your financial institution to dispute the charge, and consider filing complaints with provincial consumer services and the Competition Bureau if you suspect deceptive advertising.
7. Customer experiences
User reports are mixed. Positive reviews praise the conversion tools and occasional responsive customer support that resolved issues, including some refunds. However, numerous negative reports describe deceptive billing where a small trial fee converted to a substantial monthly charge (~US$39.95) without clear disclosure, difficulty or inability cancelling via the website, and inconsistent refund outcomes. Many customers say they had to cancel through third parties (PayPal, banks) or block their card when direct cancellation failed.
8. Documentation checklist
- Receipt/confirmation email showing purchase date, billed amount, and merchant name
- Proof of payment (card statement, PayPal transaction ID)
- Copies of any emails or messages to/from Thebestpdf support
- Screenshots of subscription/account pages or lack of cancel option
- Delivery receipt if you send a registered letter to the corporate address
9. Common mistakes
Common errors include assuming the trial is a one‑off payment, waiting too long to check bank/credit statements for recurring charges, and relying solely on website account pages when the site lacks a clear cancellation UI. Another frequent mistake is not documenting communications: without receipts, emails, or screenshots it becomes harder to dispute charges with a bank or PayPal. Finally, many users wait to contact their payment provider; early action increases the chance of stopping further billing or obtaining a chargeback.
10. Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website / Account page | Unclear / inconsistent | Often reported as impossible or difficult |
| Email support | Sometimes issued; inconsistent | Moderate - depends on response |
| PayPal (subscription cancel / dispute) | Possible via dispute or cancel; success varies | Moderate - requires PayPal account and documentation |
| Bank / card chargeback | Possible if unauthorized or deceptive | High - requires formal dispute and evidence |
| App Store / Google Play | Refund depends on store policy | Low - Moderate - handled through store support |
| Registered letter to corporate address | Low - useful for record and escalation | Low - simple to send, good for proof of request |
11. After cancelling
After you cancel, monitor your bank or card statements for at least two billing cycles to confirm no further charges. Keep all documentation and copies of cancellations and responses. If charges continue, open a dispute with your payment provider immediately and use your documentation to support the claim. You can also file complaints with consumer protection agencies and the Better Business Bureau if you do not get a satisfactory resolution.
Helpful resources: Apple - cancel subscriptions, Google Play - cancel subscriptions, PayPal - cancel recurring payments, Competition Bureau (Canada), Ontario - consumer protection (example province), BBB complaints listing.
12. Address
For registered/recorded correspondence send to:
XAFENIL LIMITED, Petraki Giallourou 1, Tofaris Gardens, 1st floor, Office/Flat 101, Latsia, Nicosia 2220, Cyprus
Sending a registered letter (raccomandata A/R) to the address above is recommended if you need a formal, dated proof of cancellation request.