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I hereby notify you of my decision to terminate the contract relating to the Theliven service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Theliven: Easy Method
What is Theliven
Theliven (also shown as Liven in some app listings) is a digital wellbeing/wellness app that offers guided programs and content behind subscription tiers such as Weekly, Yearly, Premium, and Lifetime access. It is available through theliven.com and mobile app stores; subscription management and billing depend on where you subscribed.
How to cancel Theliven
- If you subscribed via the Liven website: sign in to your Liven Profile → Settings → Membership (or Subscription) and turn off auto‑renewal. You can also cancel by emailing support@theliven.com. Access typically continues until the end of the current billing period. Help article.
- If you subscribed via Google Play: open the Google Play app → Payments & Subscriptions → Subscriptions → Liven and cancel there. Help article.
- If you subscribed via the Apple App Store: on your iPhone go to Settings → Your Name → Subscriptions → Liven → Cancel. Help article.
What happens when you cancel
When you cancel a subscription, auto‑renewal is turned off and you will generally retain access to paid features until the end of the current billing period. Theliven’s public documentation states access continues through that paid period rather than ending immediately on cancellation.
Theliven’s publicly available resources do not provide detailed, explicit statements on post‑cancellation account data retention or deletion. If you need account deletion or data removal, contact support@theliven.com for the current process and timeframe.
Will I get a refund?
Refunds are governed by the Money‑Back Guarantee referenced in Theliven’s Terms of Use, but those materials do not state a specific statutory timeframe (for example, a 14‑day right) for refunds. In practice, refund outcomes appear to be handled case‑by‑case by customer support.
The Help Center notes transparent billing and directs users to contact support for refund requests, but there is no publicly posted fixed refund period or guarantee of full refunds for all circumstances. If you believe you were charged in error or repeatedly after cancelling, start by contacting Theliven support and, where appropriate, your payment provider or app store for dispute or refund options.
Theliven plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Liven Weekly (with Trial) | C$9.99 (approx.) | Weekly | Includes trial week |
| Liven Weekly Premium | C$9.99 | Weekly | Full weekly premium access |
| Liven Yearly (with Trial) | C$119.99 (approx.) | Annual | Includes trial year |
| Liven Yearly Premium | C$79.99 (approx.) | Annual | Full annual premium access |
| Liven Lifetime Premium | C$129.99 (approx.) | Lifetime | One‑time purchase for lifetime access |
| Bundle with 2 workbooks (special offer) | C$39.99 | One‑time | App + 2 workbooks |
Prices are based on the Canada App Store listing (CAD) as of January 10, 2026. Exact feature detail per tier is limited to naming conventions such as “Premium” or “with Trial.”
Your consumer rights in Canada
Theliven’s public policies do not state a statutory 14‑day automatic right to cancel or a guaranteed full refund; refunds appear discretionary and tied to the Money‑Back Guarantee and customer support decisions. Canadian consumer protection rules vary by province, and your rights for refunds or unfair billing practices depend on local legislation and the facts of the charge.
If a charge is unauthorized or recurring after cancellation, you may have remedies through your payment card issuer (chargeback/dispute), or through the app store (Apple or Google) if you used their billing. It is reasonable to contact Theliven support first, keep documentation, and then escalate to your payment provider or a provincial consumer protection office if needed.
Customer experiences
Public reviews are mixed. Many Trustpilot reviewers report prompt, polite customer service and quick cancellations or refunds with courteous handling. Several users say they could cancel easily via email or in‑app and saw refunds processed quickly.
Conversely, complaints on other review platforms describe recurring charges after cancellation, difficulties obtaining full refunds, and unclear auto‑renewal arrangements. Outcomes therefore appear variable and influenced by individual cases and how promptly support is contacted.
Documentation checklist
- Subscription source (Website, Google Play, App Store) and account email
- Date(s) and amount(s) of charge(s); screenshots of in‑app subscription page or billing statement
- Receipts, confirmation emails, and any correspondence with Theliven support
- Transaction IDs or payment provider reference numbers (from your bank or card)
Common mistakes
Users commonly cancel the wrong subscription source - for example turning off auto‑renewal on the website but not cancelling the App Store or Google Play subscription. Another frequent issue is assuming cancellation is immediate: with Theliven you typically keep access for the remainder of the billing term, so people sometimes expect an immediate refund or access removal and become confused.
Also, not saving screenshots or confirmation emails makes disputes harder to resolve. If you have a free trial, forgetting to cancel before the trial ends is another common cause of unexpected charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (Liven profile / support@theliven.com) | Possible via support; discretionary per Money‑Back Guarantee | Low to Moderate |
| Google Play | Request refund through Google Play; follow Google’s refund process | Low |
| App Store (Apple) | Request refund through Apple; follow Apple’s refund process | Low |
| Email support | Possible via support; discretionary and case‑by‑case | Varies |
After cancelling
After you cancel, monitor your bank or card statements for any further charges and retain copies of cancellation confirmations or support replies. If you do not receive confirmation, follow up with support@theliven.com and keep a record of all communication.
For reference, see Theliven’s cancellation help article: How to cancel my Liven Subscription, and the Terms of Use that reference the Money‑Back Guarantee: Theliven Terms of Use. If you believe you were charged incorrectly and support does not resolve it, consider contacting your payment provider or the app store that handled the charge.
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