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Ticktick
ROOM 1002C, 10/F., GINZA SQUARE, NO.567, NATHAN ROAD
KOWLOON , Hong Kong S.A.R., China
REF/2025GRHS4
Cancellation Ticktick: Simple Process
What is Ticktick
TickTick is a cross‑platform task manager and calendar app that helps users create tasks, set reminders, organize lists, and view schedules. It offers free and Premium plans with added features such as advanced reminders, attachments, calendar views, and productivity tools.
How to cancel Ticktick
- Web (direct purchase or PayPal): If you purchased on the TickTick website, cancel recurring payments via PayPal by signing into your PayPal account and choosing “Manage automatic payments,” or cancel via the account portal where available. For refunds or support, open the TickTick app and use Feedback to request a refund and instructions, and follow any on‑screen guidance from the purchase platform.
- Google Play (Android): Open the Google Play Store app → Account → Subscriptions, select TickTick and tap Cancel subscription. Confirm cancellation and keep the confirmation email or screenshot.
- App Store (iOS): In the TickTick app go to Avatar (profile) → My Premium → Manage. This opens your Apple ID subscription settings in the App Store / Settings app; cancel the TickTick subscription there. Note Apple requires you to cancel at least 24 hours before the renewal to avoid being charged for the next period.
- If you prefer written notice (recommended for proof): send a cancellation letter by registered mail (e.g., raccomandata A/R) to TickTick’s postal address (see Address section below) and keep proof of delivery.
What happens when you cancel
When you cancel an active subscription you generally retain access to Premium features until the end of the paid billing period; the subscription will not renew after that date. Your account and stored tasks typically remain on TickTick’s servers (non‑deleted) so you can return to a free account with existing data. If you want to completely remove your data after cancelling, follow TickTick’s account deletion procedures or export your data before requesting account removal.
Will I get a refund?
TickTick’s web refund policy states subscription fees are refundable within 14 days in general. If you purchased via Google Play or Apple App Store, refunds are governed by Google’s and Apple’s policies; Google Play normally offers refunds within about 14 days and may process refunds through the Play Store or PayPal, while Apple handles refunds on a case‑by‑case basis and does not provide a statutory cooling‑off on subscriptions. In all cases, if you want a refund you should act quickly - ideally within 14 days - and request the refund from the platform you used to buy the subscription. For web/PayPal purchases, request a refund via TickTick Feedback or contact TickTick support and cancel the automatic payment in PayPal. Processing times vary (PayPal refunds can take a few business days to appear).
Ticktick plans and pricing
| Plan | Price (Canada) | Period | Features |
|---|---|---|---|
| TickTick Premium - Annual | C$49.99 | Annual | Full Premium features: extended lists, more tasks, attachments, calendar views, reminders, advanced tools |
| TickTick Premium - Monthly | C$4.99 | Monthly | Full Premium features |
Your consumer rights in Canada
Canadian consumer protection generally supports a 14‑day cooling‑off period for many digital purchases, but statutory rights can vary by province. TickTick’s own published policy aligns with a 14‑day refund window for subscriptions purchased on the web. Purchases made through Apple or Google remain subject to those platforms’ own refund policies and timelines. If you are in Canada, act quickly - within 14 days of purchase - to request a refund and ensure you cancel the subscription through the platform used to buy it. If a refund is denied and you believe it was improperly handled, keep documentation and consult provincial consumer protection resources for next steps.
Customer experiences
Users praise TickTick for a clean interface, useful calendar integration, the Pomodoro timer and productivity tools, and good value for students or anyone seeking a simple task manager. On the other hand, some customers report difficulties obtaining refunds, delays or non‑responses from customer service, and confusing cancellation experiences when subscriptions were purchased through third‑party platforms. These mixed reports underline the importance of cancelling via the correct platform and keeping receipts and confirmation screenshots.
Documentation checklist
- Purchase receipt or invoice (email or screenshot)
- Order ID, transaction ID, or subscription ID (from TickTick, Apple, Google Play, or PayPal)
- Proof of purchase date and payment method (bank/credit card or PayPal statement)
- Confirmation screenshots of cancellation or in‑app messages
- Copies of emails or Feedback submissions to TickTick support
- Proof of registered mail delivery if you send a written cancellation
Common mistakes
Common errors include cancelling the TickTick app but not cancelling the subscription with the platform that billed you (App Store, Google Play, or PayPal), assuming an in‑app “cancel” will remove Apple/Google recurring billing, or waiting until the renewal date (many platforms require cancellation at least 24 hours before renewal). Other mistakes are not keeping receipts or transaction IDs and contacting the wrong support channel - use the purchase platform’s refund process if you bought through Apple or Google, and use PayPal or TickTick web support for direct purchases.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (TickTick direct / PayPal) | Usually refundable within 14 days; request via TickTick Feedback or PayPal | Medium - you may need to contact support and cancel PayPal automatic payments |
| Google Play (Android) | Refund requests typically accepted within ~14 days via Play Store; use Play refund flow | Easy to Medium - cancel in Play Store; refunds processed by Google |
| App Store (iOS) | Refunds handled by Apple; TickTick recommends in‑app Manage to open App Store settings | Medium to Hard - Apple controls refunds and policies vary by case |
After cancelling
After you cancel, keep confirmation emails, transaction IDs and any correspondence with support. Check your bank or PayPal statement to confirm no further charges occur. If you want to remove your data, export tasks or follow TickTick’s account deletion process before requesting deletion. For refund or support pages, start here: TickTick support (support.ticktick.com), Google Play refunds and subscriptions (Google Play refunds), Apple subscription and refund guidance (Apple subscriptions and report a problem), and PayPal automatic payments (PayPal account settings). If you need Canadian consumer advice, see your provincial consumer protection office or federal resources (Government of Canada consumer information).
Address
For written cancellation or registered‑mail correspondence send to:
ROOM 1002C, 10/F., GINZA SQUARE, NO.567, NATHAN ROAD, KOWLOON, Hong Kong S.A.R., China
Send by registered mail (e.g., raccomandata A/R) and retain proof of delivery for your records.
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Written by Evelyn Wright
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Ticktick subscription purchased through the website, log into your PayPal account and manage your automatic payments, or cancel directly through your Ticktick account portal. For written notice, you can also send a cancellation letter via registered mail to Ticktick's postal address.
Yes, when you cancel your Ticktick Premium subscription, you will retain access to your tasks and Premium features until the end of the current billing period. After that, your account will revert to a free plan, and your data will remain on Ticktick's servers.
If you cancel your subscription within 14 days, Ticktick generally offers a refund for web purchases. For refunds via Google Play or Apple App Store, you must follow their respective refund processes. To request a refund, you can also send a written request via registered mail.
To cancel your Ticktick subscription from the Google Play Store, open the Google Play Store app, go to Account, select Subscriptions, choose Ticktick, and tap Cancel subscription. For written confirmation, consider sending a cancellation letter via registered mail.
Upon cancellation of your Ticktick Premium plan, you will lose access to features such as extended lists, more tasks, attachments, calendar views, reminders, and advanced productivity tools. If you wish to retain any data, ensure to export it before cancellation.