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Cancellation service #1 in Canada
Total Adblock is a subscription service and app (branded TotalAdBlock) that blocks ads, pop‑ups and some tracking to provide a cleaner browsing experience across devices. It is offered as a paid subscription with monthly, quarterly, biannual and annual billing options and is available directly through the Total Adblock portal and as an in‑app purchase via the Apple App Store and Google Play.
When you cancel through the portal or app stores, future recurring billing is stopped at the end of the current paid term unless you request immediate termination. If you request immediate termination with refund eligibility, access to the service may end immediately when the termination is processed. Your subscription record is retained for billing and support purposes according to the provider’s data retention practices; you may want to export or note any account details you need before terminating.
Refund eligibility depends on subscription type and timing. Annual and biannual subscriptions are typically eligible for a full refund if you submit a termination plus refund request within 30 days of purchase or renewal. Monthly and quarterly subscriptions (and add‑on services) generally qualify for a full refund if the termination + refund request is made within 14 days of purchase or renewal. A refund request must accompany an immediate termination request - simply turning off auto‑renewal does not trigger a refund. If you bought through the Apple App Store or Google Play, refunds must be requested through that store and are subject to the platform’s refund rules. Once a refund is approved by Total Adblock or the relevant store, processing is usually completed within 24 - 48 hours but can take up to 10 working days depending on the payment provider. See the billing and refund help: Total Adblock billing & refunds.
| Plan | Price | Period | Features |
|---|---|---|---|
| Total Adblock Annual 2025 | C$59.90 | Annual | Full ad‑blocking features via subscription |
| Total Adblock Monthly 2025 | C$9.99 | Monthly | Full ad‑blocking features via subscription |
Canadian consumer protection requires clear disclosure of automatic renewal terms and accessible cancellation methods for many digital subscriptions; provincial rules vary, so your specific rights can depend on where you live. If cancellation or refunds are misrepresented or made unduly difficult, those practices can be subject to enforcement by federal or provincial agencies (for example the Competition Bureau or provincial consumer protection offices). Purchases made through the Apple App Store or Google Play are also subject to each platform’s refund and dispute processes, which operate separately from the merchant’s policy.
Reviews are mixed: many users report that Total Adblock effectively blocks ads, is easy to install and improves browsing speed. However, complaints are frequent about the app sometimes disabling itself, recurring or unauthorized charges, and difficulty obtaining refunds or completing cancellations. Several third‑party complaint sites and forums describe problems with repeated billing and long support response times - this history suggests keeping careful records of cancellation attempts and any communications if you need to escalate.
Common errors include assuming turning off auto‑renewal equals a refund - it does not. Another frequent mistake is relying solely on in‑app toggles without completing a formal cancellation request through the portal or the store that processed the purchase. Many users also fail to keep receipts or cancellation confirmations; without those records it can be harder to prove eligibility if disputes arise. If you purchased through Apple or Google, attempting to cancel only on the Total Adblock site (or vice versa) can leave the store subscription active and still billing.
| Method | Refund | Difficulty |
|---|---|---|
| Online portal (TotalAdBlock) | Possible if termination + refund requested within windows (30 days annual/biannual; 14 days monthly/quarterly) | Low to Medium - direct but requires separate refund request for immediate termination |
| Apple App Store | Request through Apple; subject to Apple’s refund policies (store handles approvals) | Medium - controlled by App Store procedures |
| Google Play | Request through Google Play; subject to Google’s refund policies (store handles approvals) | Medium - controlled by Google Play procedures |
| Postal mail to UK address (registered/tracked) | Possible if you deliver a clear termination + refund request within stated windows; time stamps from tracked mail serve as evidence | High - slower but recommended as primary recordable legal method; may be needed if electronic methods fail |
Keep copies of all cancellation confirmations, receipts and any correspondence. For portal cancellations and refund questions, review the official terms and billing help pages: Total Adblock terms and billing & refunds. If you purchased through Apple or Google and need a refund, initiate the request through your Apple or Google account support pages. If you experience unauthorized charges or uncooperative support, consider contacting your payment provider to dispute charges and retain all evidence for any consumer protection complaints with provincial authorities or the Competition Bureau.
Total Security Limited trading as TotalAdBlock
16-18 Barnes Wallis Road, Segensworth, Fareham, PO15 5TT, United Kingdom
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Written by Charlotte Lavoie
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.