Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Tier
via XX Settembre 3
10121 Torino
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Tier service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Tier: Easy Method
What is Tier
Tier is a shared micromobility provider offering electric scooters and other short‑distance transport options through a mobile app and prepaid packages. Users unlock vehicles and are charged according to city rates, subscriptions or prepaid balances managed in the app.
How to cancel Tier
- Open the TIER app and open the sidebar menu.
- Go to Wallet, locate your active subscription, and select it.
- Tap “Cancel subscription” and confirm; you will see a confirmation screen showing the date until which subscription benefits remain active.
- If you subscribed through Apple or Google, you may need to cancel using Apple or Google subscription management - follow the platform instructions if the app directs you there.
- For prepaid packages or balance, request a refund within 14 days of purchase if unused (see refund section below).
What happens when you cancel
When you cancel a subscription in the TIER app, your subscription benefits remain available until the end date shown on the confirmation screen; the subscription will not renew after that date. Any active ride sessions must be completed and billed as usual. TIER retains the transaction and account data necessary to process refunds and comply with legal obligations; consult their privacy policy or contact support if you need specific data-deletion instructions.
Will I get a refund?
TIER’s published policies allow refunds for prepaid purchases and unused Tier Balance if you request within 14 days of purchase. If the service (use of the package or balance) has already started, refunds are prorated based on usage. Refunds are processed without fees to the original payment method within 14 days of the refund request. Purchases made via Apple App Store or Google Play may be subject to the platform’s refund rules in addition to TIER’s guidance.
Tier plans and pricing
| Plan / Type | Price (CAD) | Notes |
|---|---|---|
| Pay‑as‑you‑go (unlock + per‑minute) | Varies | City and vehicle dependent - check the app for exact rates. |
| Subscription plans | Varies | Available in some cities; manage/cancel in Wallet → Active subscription. |
| Prepaid packages / bundles | Varies | Subject to a 14‑day withdrawal/right‑to‑cancel rule for consumers; prorated refund if used. |
| Tier Balance (top‑up) | Varies | Unused balance refundable if requested within 14 days and not used. |
Your consumer rights in Canada
Under TIER’s stated terms, consumers have a 14‑day cancellation (withdrawal) right for prepaid packages and unused Tier Balance measured from the date of purchase. If you used part of the prepaid service before cancelling, TIER will prorate the refund for the used portion and refund the remainder via the original payment method within 14 days of your request. Subscriptions must be cancelled in the app (Wallet → active subscription → cancel) or via the Apple/Google subscription management systems where purchases were made through those platforms. Note that platform purchases may also be subject to store refund policies in addition to TIER’s terms.
Customer experiences
Public reviews are mixed. Some users report a pleasant overall experience with TIER services. Other users have reported reliability problems (app or vehicles malfunctioning), slow repairs or lower build quality compared with competitors, and occasional billing or ride‑end issues that led to unexpected charges. Several reviews mention slow or unsatisfactory customer service responses; others say simple issues were resolved. Use these reports to guide your choice to pursue refunds or escalate complaints if needed.
Documentation checklist
- Order/purchase confirmation (receipt or email) showing date and amount
- Screenshot of subscription status in the TIER app (Wallet → subscription) and cancellation confirmation if available
- Evidence of unused Tier Balance (balance screenshot) if requesting balance refund
- Ride history or usage logs showing any rides during the relevant period
- Copies of messages to and from TIER support (timestamps and ticket IDs)
- Payment method details (last four digits of card, payment provider) for refund processing
- If sending a formal registered cancellation, include the postal address and proof of mailing/receipt
Common mistakes
Common errors include assuming cancellation is complete without confirming the in‑app confirmation screen (which shows the active date until which benefits remain), missing the 14‑day window for refunds of prepaid items or balance, and trying to request a refund through the app store when the purchase was made directly in the app (or vice versa). Another frequent issue is not keeping receipts or screenshots needed to substantiate a refund claim, which can delay processing. If you subscribed through Apple/Google, check platform subscription pages as well as the TIER app to ensure cancellation is effective.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In‑app cancellation (Wallet → subscription) | Possible prorated refund for prepaid items within 14 days; subscription stops at period end | Low |
| Platform (Apple / Google Play) | Refund subject to Apple/Google policies; TIER guidance may be limited | Medium |
| Prepaid package withdrawal (14‑day right) | Full refund if unused within 14 days; prorated refund if service started | Low - Medium |
| Formal registered letter or legal route | Depends on case; may be required for unresolved disputes | High |
After cancelling
After you cancel, keep the cancellation confirmation screenshot and monitor your payment method for the final charge and any refund. To request refunds or follow up, contact TIER support via their Help Center: TIER Help Center. For terms and refund details consult: TIER Terms. If your purchase was through Apple or Google, see their refund instructions: Apple subscriptions and Google Play subscriptions. If TIER support does not resolve a refund dispute and you need to escalate, you may send a formal registered cancellation/complaint to the company address below and retain proof of posting.
Address
Vento Mobility S.r.l., via XX Settembre 3, 10121 Torino, Italia