Cancellation Toggl: Easy Method

What is Toggl

Toggl Track is a time‑tracking and reporting service used to record work hours across devices and projects. It offers a free tier for small teams and paid plans that add reporting, project management features, and enterprise services billed in USD or EUR.

The service is primarily managed through the web app (workspace-based), with desktop and mobile clients that sync to the same account and workspace.

How to cancel Toggl

• Sign in to the Toggl Track web app and open your workspace.
• Go to the Billing or Subscription page in the workspace settings.
• Select the option to cancel your subscription or cancel trial (if you are on a trial).
• Confirm the cancellation. You should receive an on‑screen confirmation and an email receipt.
• If you purchased via Apple App Store or Google Play, cancel the subscription through your Apple or Google account settings (the app marketplaces manage those subscriptions).

What happens when you cancel

Cancelling from the web app prevents future charges while your paid features remain active until the end of the current billing cycle. At the end of that cycle your workspace will downgrade or be suspended depending on the number of active users.

If the workspace has five or fewer users it will downgrade to the Free plan automatically at the end of the billing period. If there are more than five active users the workspace will be suspended until you reduce the active user count to five - during suspension you will lose access to paid features until you resolve the user count or resubscribe.

If you are on a 30‑day free trial and take no action, it will end automatically after 30 days and the workspace will downgrade to Free unless you start a paid plan. You can cancel a trial early via the Billing (Subscription) page.

Will I get a refund?

Toggl Track’s published policy is generally non‑refundable: charges are non‑refundable except where a charge results from a system error. Toggl Plan also states pricing plans are non‑refundable. In practice, refunds are uncommon and usually handled only for billing mistakes or platform errors.

If you purchased through the App Store or Google Play, refund requests for those purchases are subject to Apple’s or Google’s refund policies and must be requested through those platforms.

Toggl plans and pricing

Your consumer rights in Canada

Canadian consumers may have provincial protections for digital goods and services, but there is no universal automatic 14‑day cooling‑off period for immediately delivered digital subscriptions. Provinces such as Quebec provide specific consumer protections that can affect refunds and contract terms, and those statutes may offer remedies where terms are unfair or where delivery was defective.

However, Toggl’s published terms state a non‑refund policy except for system errors; that policy may limit the practical availability of refunds. If you believe a charge breaches your provincial consumer protection law, document the issue and consider contacting your provincial consumer protection office or seeking legal advice.

Customer experiences

Many Canadian reviewers praise Toggl for its ease of use, intuitive interface, simple cross‑device sync, and useful reporting; small teams often find the Free plan sufficient. Users on review platforms highlight reliable time tracking and integrations as strengths.

Negative feedback commonly concerns mobile app sync issues or occasional failures to register stop actions, occasional slowness, and frustrations with support response times. Some users report data or account issues and express disappointment with perceived declines in support quality over time.

Documentation checklist

• Account email and workspace name
• Subscription type (Starter/Premium/Enterprise) and number of users
• Last payment date, invoice or order ID, and payment method
• Confirmation screenshots or email receipts of cancellation or attempted cancellation
• Any relevant correspondence with Toggl support or app store receipts if purchased via Apple/Google

Common mistakes

Failing to cancel in the correct place is a frequent error: subscriptions bought through the App Store or Google Play must be cancelled through those stores, not the Toggl web app - cancelling in the web app will not stop marketplace billing.

Another common mistake is assuming cancellation is immediate. Cancelling prevents renewal but paid features continue until the billing cycle ends; some users expect immediate loss of access and may be surprised to retain features through the paid period. Also, not reducing active users below five can cause workspace suspension rather than an automatic downgrade to Free.

Comparative recap

After cancelling

Save confirmation emails and any billing receipts for your records. If you need help, consult Toggl’s support pages: the cancellation guide, trial FAQ, and billing help are useful starting points. For web cancellations see How to cancel a subscription, for trial questions see Can I cancel the trial?, and for billing/editing see Editing and cancelling a subscription.

If you purchased through Apple or Google, request refunds or manage subscriptions through the relevant platform. If you need certified delivery for physical correspondence (for example to dispute billing or send documentation), send by registered mail to ensure delivery confirmation.

Address

Toggl OÜ, Tornimäe 5, 2nd floor, Tallinn 10145, Estonia