Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Tome
600 Townsend St, Suite 125
94103 San Francisco
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Tome service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Tome: Easy Method
What is Tome
Tome is a subscription-based creative and presentation platform that lets users build visual narratives, generate and design content with AI tools, and export or share created Tames. It offers multiple paid tiers that unlock features such as additional devices, signature courses, AI generation, custom branding and analytics.
Tome’s public pricing is listed in US dollars; Canadian customers will see a CAD equivalent from their payment provider at checkout.
How to cancel Tome
There are three common cancellation routes: cancel inside your Tome account (preferred when available), request cancellation through Tome’s support channels (email or in-app contact), or send a written request by post to the company address. Use the method you can prove and keep records of every step.
- Sign in to your Tome account → Account / Settings → Subscription or Billing → Select “Cancel subscription” (follow on-screen prompts). Save confirmation screens or screenshots.
- If you cannot cancel in-app, open the app or the Tome website and use the contact form or support link to request cancellation. Include your account email, subscription plan, and the date you want the cancellation to take effect; ask for written confirmation.
- If you prefer postal notice, send a signed letter addressed to Magical Tome, Inc. (see address below). Send by tracked/certified/registered mail and keep the tracking/return receipt as proof.
- If you were billed in error or see unauthorized charges, contact your payment provider or card issuer immediately to enquire about a dispute or chargeback while you also contact Tome support.
What happens when you cancel
When you cancel, most services keep your access until the end of the paid billing period; cancellation usually prevents automatic renewal but does not always immediately delete your account or content. Confirm the end date with Tome when you cancel.
Tome may retain your account data in accordance with its privacy policy. If you want copies of your Tames or wish to delete data, export or download content and request account deletion after you cancel. Always obtain written confirmation of deletion if you need it for legal or privacy reasons.
Will I get a refund?
Tome does not publish a detailed, universally-applicable refund policy on all public pages; refunds are typically handled case-by-case. In many digital subscription services, refunds for the unused portion of a billing period are not guaranteed, but companies often make exceptions for billing errors, duplicate charges, unauthorized transactions, or where required by law.
If you believe you are due a refund (billing error, double charge, or unauthorized payment), contact Tome support and your card issuer promptly, provide receipts and evidence, and request a documented decision. For credit card payments you can usually ask your issuer to investigate if the merchant does not resolve the issue.
Tome plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Tome Plus | USD $10.00/month (approx. CAD equivalent at checkout) | Monthly | Unlocks all non‑signature content; one device only. |
| Tome Exclusive | USD $80.00/year (billed annually; approx. CAD equivalent at checkout) | Annual | Includes Tome Plus + one signature course, monthly live events, six devices, 33% off Tome Shop and Signature Courses. |
| Tome Pro | USD $20.00/month or USD $16.00/month billed annually (approx. CAD equivalent at checkout) | Monthly/Annual | All basic features plus AI generation/design tools, engagement analytics, custom branding, template library, PDF export, unlimited Tome creation. |
Your consumer rights in Canada
Canadian consumer protection for digital services varies by province, but general protections apply against false or misleading representations, unauthorized charges, and unfair practices. If a digital product is significantly not as described, provincial consumer protection offices can assist. The federal Competition Bureau also enforces laws against deceptive marketing.
You can also seek remedies through your payment card issuer (chargebacks) for unauthorized or misrepresented charges, and pursue complaints with provincial consumer protection agencies or small claims court when necessary. Keep copies of receipts, correspondence and any evidence of the problem - these are required for formal complaints or disputes.
Customer experiences
User reports are mixed: some customers say cancellation via the account UI is straightforward and confirmed immediately; others report needing to contact support to stop renewal or to request refunds. Experiences with refunds vary - many cases are resolved after contacting support, while others require further documentation or payment-dispute processes through banks.
Because experiences differ, Canadian users should document every step, save confirmations, and act quickly when a billing problem appears.
Documentation checklist
- Account email and username used with Tome
- Order receipts, invoices, and billing dates
- Screenshots of subscription pages showing plan and renewal date
- Copies of support requests and any replies (email or in-app)
- Postal tracking numbers and return receipts if you send a letter
- Last four digits of the card used for payment and transaction reference numbers
Common mistakes
Common errors include cancelling your app (removing the app) but not cancelling the subscription, assuming cancellation is immediate without confirming the end-of-service date, and not saving confirmation or screenshots after cancelling. For example, a user who deleted the mobile app but did not cancel the subscription in account settings was billed at renewal because the subscription was tied to their account, not the app install.
Another frequent mistake is contacting the wrong support channel or using an old email address; always use the current support/contact form on Tome’s site and request written confirmation. Finally, waiting to contact your bank after noticing an unauthorized charge may reduce the effectiveness of a chargeback claim.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In-app / Account cancellation | Refunds: Case-by-case; immediate stop of renewal is typical but refunds are not guaranteed | Low - fastest and easiest when the option exists |
| Support request (email / contact form) | Refunds: Possible if error or at company discretion; requires documentation | Medium - needs follow-up and written confirmation |
| Postal registered letter | Refunds: Possible but slower; useful as formal notice and proof for disputes | High - slowest, but provides legal proof of notice |
After cancelling
After you cancel, confirm the end date and save any confirmation emails or screenshots. Export or back up your Tames and any data you want to keep before asking for account deletion. If you do not receive a timely response about refunds or deletion, escalate by contacting your payment card issuer or filing a complaint with your provincial consumer protection office.
Helpful pages: Tome home (https://tome.app), Tome terms or support pages (check the site footer for contact and help links), and the Government of Canada consumer information site (https://www.canada.ca/en/services/finance/consumer.html).
Address
Magical Tome, Inc.
600 Townsend St, Suite 125
San Francisco, CA 94103
USA
If you send a cancellation letter, use tracked/certified/registered mail and keep the tracking number and return receipt as proof of delivery.