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Cancellation service #1 in Canada
Tomo Boost is the subscription product offered by TomoCredit that promotes credit-building services and, in some tiers, access to a Tomo credit line. It is sold as a recurring subscription through TomoCredit and through app stores (Apple App Store and Google Play) depending on how you subscribed.
When cancellation is processed, your recurring billing should stop. If you cancel mid‑billing cycle most subscriptions will remain active until the end of the paid period; access to any membership features normally continues through that date. TomoCredit’s documentation indicates subscription payments are treated as non‑refundable by the provider, so cancelling generally prevents future charges but does not guarantee a refund for the current period. Your account data (profile and usage history) is typically retained according to the provider’s policies; contact support to request data deletion or export if required.
TomoCredit’s public guidance and third‑party summaries state that TomoBoost subscription payments are non‑refundable. Platform exceptions may apply: subscriptions bought through Apple or Google Play can be subject to those platforms’ refund processes and policies, and you may request a refund from Apple or Google directly. If you believe charges are unauthorized or in error, you can also contact your payment provider (credit card issuer or bank) to dispute the charge. Keep in mind that refunds are not guaranteed and outcomes depend on the payment platform and the provider’s terms.
| Plan | Price | Notes |
|---|---|---|
| Starter | Varies | No official Canadian (CAD) pricing found; some references list USD prices (e.g., US$14.99) but no confirmed CAD listing. |
| VIP / Other tiers | Varies | Official Canada-specific pricing was not located. |
There is no public evidence that TomoBoost offers a statutory 14‑day cooling‑off period in Canada. Where you subscribed through Apple or Google Play, those platforms have their own refund and dispute mechanisms that may permit refunds in certain circumstances. If you are billed without authorization or cannot cancel, you may: contact the payment provider to dispute charges (credit card chargeback or bank dispute), file a complaint with your provincial consumer protection office, and consider contacting the Financial Consumer Agency of Canada for guidance on credit/financial services. Keep records of all communication and dates when pursuing disputes or complaints.
Public reviews are mixed. Some users report a clear, straightforward app experience and responsive support with positive credit results. However, multiple reviews and third‑party writeups report recurring problems: difficulty cancelling, continued charges despite cancellation attempts, missed service deliverables (e.g., promised credit lines), and frustration over customer support responsiveness. These negative reports frequently center on billing persistence and the need to follow up several times to achieve cancellation.
Users commonly make avoidable errors such as cancelling in the wrong place (for example trying to cancel directly with TomoCredit when the subscription was bought through Apple or Google Play), not keeping proof of cancellation, or assuming a refund will be automatic. Other examples: emailing outside the provider’s stated business hours and not waiting for a confirmation, or failing to check the payment card or app store subscription settings after asking for cancellation. If you rely solely on verbal confirmations or public posts, you may not have the documentation needed for disputes.
| Method | Refund | Difficulty |
|---|---|---|
| Web / Email to [email protected] | Typically No (provider states subscriptions are non‑refundable) | Medium - High (reports of delays and repeated billing in some cases) |
| App Store (iOS) | Possible via Apple refund request (subject to Apple’s policies) | Low - Medium (cancel in Settings; refund requests go through Apple) |
| Google Play (Android) | Possible via Google Play refund request (subject to Google’s policies) | Low - Medium (cancel in Google Play; refunds judged by Google) |
After you request cancellation, wait for written confirmation (email or app confirmation). If you do not receive confirmation within a reasonable time, follow up and keep a record of all attempts. For platform purchases, verify the subscription status in your Apple ID or Google Play account and check your next billing statement to ensure charges have stopped. If charges continue after documented cancellation, contact your payment provider to dispute the charge and consider filing a complaint with provincial consumer protection authorities. Helpful links: TomoBoost support at Tomoboost Support, Apple subscription help at Apple Support, and Google Play help at Google Play Support. For disputing charges, contact your card issuer or bank and consider third‑party resources such as chargeback guidance.
No postal address for Tomo Boost or TomoCredit was publicly found in the available sources. For cancellation use the email [email protected] or the provider/app-store channels described above.
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Written by Charlotte Lavoie
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.