Service de résiliation N°1 en United States
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Torguard.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancellation Torguard: Easy Method
What is Torguard
Overview
TorGuard is a VPN and proxy service operated by VPNetworks LLC that provides encrypted internet connections, a mix of shared and dedicated IP options, and features like ad blocking, port forwarding, and NAT firewall. It is marketed to users who want privacy, streaming access, and multiple simultaneous connections, with pricing listed in USD and payments accepted through various methods including credit cards and cryptocurrency.
How to cancel Torguard
- Web (direct purchase via TorGuard site/app): Log into your account at the TorGuard site, go to Services → My Services, click Manage next to the subscription you want to stop, and choose Request Cancellation. Cancelling before the renewal date prevents future charges; the account typically stays active for the remainder of the billing cycle.
- App Store (iOS): Subscriptions purchased via Apple are managed in your iOS Settings or in the App Store app - open your subscriptions and turn off auto‑renewal for the TorGuard app. Apple handles renewals and refunds for in‑app subscriptions.
- Google Play (Android): Open Google Play → Payments & Subscriptions → Subscriptions, select TorGuard, and tap Cancel Subscription. To avoid an automatic renewal, cancel at least 24 hours before the next billing date and use Google Play’s refund process if you need a refund for an in‑app purchase.
What happens when you cancel
When you cancel a TorGuard subscription purchased directly on the website, cancellation prevents future automatic renewals but the service generally remains active until the end of the paid billing period. For subscriptions through Apple or Google Play, cancelling auto‑renewal stops future charges but does not automatically request a refund; access usually continues for the time you already paid for. TorGuard’s retention of any account or usage logs is governed by their privacy policy and terms, and cancellation does not necessarily erase account data - if you need data removal or privacy actions, contact TorGuard support for their procedure.
Will I get a refund?
TorGuard’s published policy for web/direct purchases allows first‑time customers to request a refund within 7 days of purchase; requests made after 7 days are generally denied. Several product types are excluded from refunds, including Dedicated IPs, streaming and residential IPs, gift cards, cryptocurrency payments, and purchases that include a free device once the device has shipped. Violations of the Terms of Service also void refund eligibility. For subscriptions purchased through the App Store or Google Play, refunds are handled by Apple or Google and are subject to their platform policies rather than TorGuard’s web refund rule.
Torguard plans and pricing
| Plan | Price (approx. CAD) | Period | Features |
|---|---|---|---|
| Anonymous VPN Standard (monthly) | C$13.50 | Monthly | 8 simultaneous devices, unlimited bandwidth, 3K+ servers, static IP pool, port forwarding, ad blocking, NAT firewall |
| Anonymous VPN Pro (monthly) | C$17.50 | Monthly | 12 simultaneous devices, dedicated IP, streaming IP, unlimited bandwidth, 3K+ servers |
| Anonymous VPN Premium (monthly) | C$20.00 | Monthly | 30 simultaneous devices, dedicated IP, free router on annual, unlimited bandwidth |
| Anonymous VPN Standard (annual) | C$80.00 / year (~C$6.7/month) | Annual | Same as Standard monthly |
| Anonymous VPN Pro (annual) | C$93.00 / year (~C$7.8/month) | Annual | Same as Pro monthly |
| Anonymous VPN Premium (annual) | C$173.00 / year (~C$14.4/month) | Annual | Same as Premium monthly; includes free router on annual |
| Business VPN (monthly) | C$45.00 | Monthly | Business features: user/IP management, dedicated instances, account manager, remote work VPN features |
Your consumer rights in Canada
Under TorGuard’s stated policy the refundable window for web purchases is 7 days; the company does not advertise an extended 14‑day statutory right and treats refunds and exclusions according to its Terms of Service. Canadian consumers retain statutory rights under federal and provincial laws (for example unfair practices or misrepresentation) that may provide remedies if a company’s conduct breaches consumer protection rules, but those rights do not automatically extend TorGuard’s own refund window. If you purchased through Apple or Google Play, platform refund and dispute procedures apply. If you believe TorGuard has breached Ontario/Québec/Canada consumer protections, you may raise a complaint with the appropriate provincial consumer protection office or seek a chargeback through your card issuer - consider getting independent legal advice for formal disputes.
Customer experiences
User feedback is mixed. Positive reviews on sites like Trustpilot and GetApp praise TorGuard for reliable connections, perceived strong privacy practices, affordability, and helpful customer support experiences. Negative reports include slow or unresponsive support, difficulty getting refunds, continued billing after attempted cancellations, and frustrations with auto‑renewal or cancellation transparency. Independent investigations and community posts indicate some customers have needed to escalate disputes to obtain refunds or confirmation of cancellation.
Documentation checklist
- Account email and user ID used to sign up
- Order/invoice number and purchase date
- Screenshot or confirmation of cancellation request (or auto‑renewal setting changed)
- Payment receipts or bank/credit‑card statements showing the charge
- Any support tickets, chat transcripts, or email correspondence with TorGuard
Common mistakes
Common errors include cancelling the app on a device without cancelling the subscription on the platform that billed you (web vs in‑app), waiting until after the renewal date to cancel and expecting a refund, assuming a 14‑day or unconditional refund applies, and failing to save cancellation confirmations. Another frequent issue is paying by cryptocurrency or purchasing excluded items (Dedicated IPs, gift cards, devices once shipped) and then expecting the standard web refund - those purchases are typically non‑refundable under TorGuard’s terms.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web / direct purchase | Refund eligible within 7 days for first‑time customers; exclusions apply (Dedicated IPs, gift cards, crypto, shipped devices) | Medium - account cancellation is straightforward, but some users report difficulty obtaining refunds or confirmations |
| App Store (iOS) | Refunds handled by Apple under App Store policies (request via Apple); TorGuard cannot override platform refunds | Low - cancel via iOS Settings/App Store; refund requests go through Apple |
| Google Play (Android) | Refunds handled by Google Play (typically short window; see Google policy); TorGuard does not control Play refunds | Low - cancel through Google Play subscriptions; request refunds through Google Play if eligible |
After cancelling
Save any cancellation confirmations and monitor your payment method for future charges. If you purchased on the TorGuard website and need to review the Terms of Service or renewal/cancellation policy, see the official terms at TorGuard Terms of Service. For iOS subscriptions use Apple’s subscription management and refund request pages such as the App Store listing TorGuard on the App Store. For Android, manage subscriptions and refunds through Google Play and consult general guidance like Google Play cancellation/refund guidance. To read independent user feedback, see reviews on Trustpilot.
Address
VPNetworks LLC, 618 E. South Street, Ste. 500, Orlando, FL 32801, USA