Cancellation Torguard: Easy Method

What is Torguard

Overview

TorGuard is a VPN and proxy service operated by VPNetworks LLC that provides encrypted internet connections, a mix of shared and dedicated IP options, and features like ad blocking, port forwarding, and NAT firewall. It is marketed to users who want privacy, streaming access, and multiple simultaneous connections, with pricing listed in USD and payments accepted through various methods including credit cards and cryptocurrency.

How to cancel Torguard

• Web (direct purchase via TorGuard site/app): Log into your account at the TorGuard site, go to Services → My Services, click Manage next to the subscription you want to stop, and choose Request Cancellation. Cancelling before the renewal date prevents future charges; the account typically stays active for the remainder of the billing cycle.
• App Store (iOS): Subscriptions purchased via Apple are managed in your iOS Settings or in the App Store app - open your subscriptions and turn off auto‑renewal for the TorGuard app. Apple handles renewals and refunds for in‑app subscriptions.
• Google Play (Android): Open Google Play → Payments & Subscriptions → Subscriptions, select TorGuard, and tap Cancel Subscription. To avoid an automatic renewal, cancel at least 24 hours before the next billing date and use Google Play’s refund process if you need a refund for an in‑app purchase.

What happens when you cancel

When you cancel a TorGuard subscription purchased directly on the website, cancellation prevents future automatic renewals but the service generally remains active until the end of the paid billing period. For subscriptions through Apple or Google Play, cancelling auto‑renewal stops future charges but does not automatically request a refund; access usually continues for the time you already paid for. TorGuard’s retention of any account or usage logs is governed by their privacy policy and terms, and cancellation does not necessarily erase account data - if you need data removal or privacy actions, contact TorGuard support for their procedure.

Will I get a refund?

TorGuard’s published policy for web/direct purchases allows first‑time customers to request a refund within 7 days of purchase; requests made after 7 days are generally denied. Several product types are excluded from refunds, including Dedicated IPs, streaming and residential IPs, gift cards, cryptocurrency payments, and purchases that include a free device once the device has shipped. Violations of the Terms of Service also void refund eligibility. For subscriptions purchased through the App Store or Google Play, refunds are handled by Apple or Google and are subject to their platform policies rather than TorGuard’s web refund rule.

Torguard plans and pricing

Your consumer rights in Canada

Under TorGuard’s stated policy the refundable window for web purchases is 7 days; the company does not advertise an extended 14‑day statutory right and treats refunds and exclusions according to its Terms of Service. Canadian consumers retain statutory rights under federal and provincial laws (for example unfair practices or misrepresentation) that may provide remedies if a company’s conduct breaches consumer protection rules, but those rights do not automatically extend TorGuard’s own refund window. If you purchased through Apple or Google Play, platform refund and dispute procedures apply. If you believe TorGuard has breached Ontario/Québec/Canada consumer protections, you may raise a complaint with the appropriate provincial consumer protection office or seek a chargeback through your card issuer - consider getting independent legal advice for formal disputes.

Customer experiences

User feedback is mixed. Positive reviews on sites like Trustpilot and GetApp praise TorGuard for reliable connections, perceived strong privacy practices, affordability, and helpful customer support experiences. Negative reports include slow or unresponsive support, difficulty getting refunds, continued billing after attempted cancellations, and frustrations with auto‑renewal or cancellation transparency. Independent investigations and community posts indicate some customers have needed to escalate disputes to obtain refunds or confirmation of cancellation.

Documentation checklist

• Account email and user ID used to sign up
• Order/invoice number and purchase date
• Screenshot or confirmation of cancellation request (or auto‑renewal setting changed)
• Payment receipts or bank/credit‑card statements showing the charge
• Any support tickets, chat transcripts, or email correspondence with TorGuard

Common mistakes

Common errors include cancelling the app on a device without cancelling the subscription on the platform that billed you (web vs in‑app), waiting until after the renewal date to cancel and expecting a refund, assuming a 14‑day or unconditional refund applies, and failing to save cancellation confirmations. Another frequent issue is paying by cryptocurrency or purchasing excluded items (Dedicated IPs, gift cards, devices once shipped) and then expecting the standard web refund - those purchases are typically non‑refundable under TorGuard’s terms.

Comparative recap

After cancelling

Save any cancellation confirmations and monitor your payment method for future charges. If you purchased on the TorGuard website and need to review the Terms of Service or renewal/cancellation policy, see the official terms at TorGuard Terms of Service. For iOS subscriptions use Apple’s subscription management and refund request pages such as the App Store listing TorGuard on the App Store. For Android, manage subscriptions and refunds through Google Play and consult general guidance like Google Play cancellation/refund guidance. To read independent user feedback, see reviews on Trustpilot.

Address

VPNetworks LLC, 618 E. South Street, Ste. 500, Orlando, FL 32801, USA