Cancel Torguard: Easy Method

What is Torguard

Overview

TorGuard is a commercial VPN and proxy service that provides encrypted connections, multiple server locations, and additional options such as dedicated and streaming IPs.

The service targets privacy-conscious users and offers plans with differing device limits, speeds, and add-on IP types.

Core features

TorGuard includes features such as port forwarding, a large server network, and options for dedicated or streaming IPs on higher-tier plans.

Support is provided via ticketing and email; billing and subscription management are handled through the TorGuard account portal or the app-store used to subscribe.

How to cancel Torguard

Cancel via TorGuard website (recommended)

• Log into your TorGuard account.
• Go to "Services" → "My Services".
• Click "Manage" next to the subscription you want to cancel.
• Select "Request Cancellation" to submit the cancellation.

The subscription remains active until the end of the current billing cycle after a successful cancellation.

Alternative cancellation methods

• If you subscribed via Apple App Store or Google Play, manage and cancel the subscription through Apple or Google Play subscription settings.
• You can also contact TorGuard support by emailing [email protected] to request cancellation or ask for guidance.

There is no New Zealand-specific postal cancellation address; use the account portal or email instead.

What happens when you cancel

Access and service period

After you request cancellation via the account portal, your subscription will remain active until the end of the current billing cycle.

No further recurring charges will be applied once cancellation is processed before the next renewal date.

Data, account and billing

Your account details and service history remain accessible via your TorGuard account unless you request account deletion separately.

Keep copies of order IDs, receipts, support tickets and email confirmations for records and any refund requests.

Will I get a refund?

TorGuard refund policy (summary)

TorGuard offers refunds for first-time VPN or proxy customers if requested within seven days of purchase.

Refund requests made after seven days are typically denied under TorGuard's stated policy.

Important exceptions and conditions

• Excluded from refunds: any type of dedicated IP (including streaming and residential IPs), gift card payments, and cryptocurrency payments.
• No refund if you violated TorGuard's Terms of Service or if the purchase was not eligible under the stated 7-day window.

If you purchased via Apple or Google Play, refunds must be handled through those stores per their policies.

Torguard plans and pricing

Summary of common plans (NZD estimates)

Pricing notes

Prices are estimates converted from USD at a mid-market rate (1 USD ≈ 1.7421 NZD as of 15 Jan 2026).

Actual NZD charges may vary due to App Store pricing, payment processor mark-ups, taxes, or exchange rate fluctuations.

Your consumer rights in New Zealand

Statutory protections

New Zealand consumer law (for example, the Consumer Guarantees Act) requires digital services to meet acceptable quality and match their descriptions.

TorGuard's 7-day refund window does not override statutory consumer rights where the service is faulty or misrepresented.

How this helps in practice

• If a purchased IP does not work as described (for example, if a "residential" IP is effectively a blacklisted data-centre IP), you may have remedies beyond TorGuard's stated policy.
• Keep evidence of the problem (screenshots, logs, correspondence) to support a complaint under NZ consumer law.

Customer experiences

Positive feedback (high level)

Many users praise TorGuard for reliability, fast/stable speeds, reasonable pricing, and strong privacy protections.

Customer service is often described as prompt and professional in several reviews.

Negative feedback (high level)

Some customers report issues with certain IP offerings, such as residential IPs that behave like data-centre IPs and become blacklisted.

There are occasional complaints about automatic renewals, refund denials, limited mobile app support, or a steep learning curve for beginners.

Documentation checklist

Essential items to prepare

• Account email and username used to purchase the service.
• Order ID or invoice number and the purchase date.
• Payment method details (card, PayPal, or store used) and transaction receipts.

Evidence for support or consumer complaints

• Screenshots of errors, IP tests, or blacklisting evidence for IP-related issues.
• Support ticket numbers, email correspondence, and timestamps of interactions.
• Notes showing attempts to contact support and their responses.

Common mistakes

Missing the cancellation deadline

Many users forget to cancel before automatic renewal and are charged for another billing period.

Always check the renewal date and cancel via the account portal or app-store subscription settings before that date.

Using the wrong cancellation route

If you subscribed through Apple or Google Play, cancelling inside the TorGuard app or website does not stop store-managed renewals.

Similarly, paying by crypto or gift card can limit refund options - check payment-specific terms before cancelling.

Comparative recap

Quick feature comparison

How to choose

Match required device count, need for dedicated IPs, and refund flexibility when comparing providers.

Consider support responsiveness and NZ consumer rights if service quality or descriptions are critical.

After cancelling

What to check immediately

• Confirm cancellation via the TorGuard account portal and save any confirmation emails or ticket numbers.
• Verify that no further charges are pending and that your service remains active until the end of the billing cycle.

Helpful links and next steps

• TorGuard official site
• Email TorGuard support
• New Zealand consumer protection (official)
• Commerce Commission NZ

Address

Postal and regional address

TorGuard does not provide a specific New Zealand postal cancellation address.

Cancellation must be submitted via the TorGuard account portal or by email; no local postal option is available.

Support contact

Primary support email: [email protected].

For app-store subscriptions, manage cancellations through Apple or Google Play subscription settings.