Cancellation Total Drive: Simple Process

What is Total Drive

Total Drive (trading as a service of Total Security Limited) is a cloud backup and subscription service that offers storage, photo backup, and tools for instructors, including diary and pupil management features. It is provided through web and mobile apps and may be billed directly or via app stores depending on how you subscribed.

How to cancel Total Drive

• Via Web (Total Drive website): Log into the Online Portal → go to “My Subscriptions” → click “Cancel Subscription”. Identity verification is required (via email code or the first six digits of the payment method). Cancelling disables auto-renewal but your service remains active until the end of the current billing period. See Total Drive billing & terms.
• Via Apple App Store (iOS): Open Settings → Subscriptions → select the Total Drive subscription → Cancel Subscription. For store-related details see Total Drive billing & terms.
• Via Google Play Store (Android): Open the Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → select Total Drive → Cancel Subscription. For related help see Total Drive cancellation help.

What happens when you cancel

When you cancel, auto-renewal is turned off so you will not be charged at the next billing date. Your access and features typically remain active until the end of the current paid billing period; cancellation does not immediately delete your account unless you request termination. Backups and stored data may be retained for a period defined by Total Drive’s policies - if you need copies of files or photos, download them before the retention period ends.

Will I get a refund?

Refund eligibility depends on the plan and timing. Annual and bi-annual plans are eligible for refund if termination and a refund request are submitted within 30 days of purchase or renewal. Monthly, quarterly, and add-on purchases are eligible if the request is submitted within 14 days of purchase or renewal. Simply cancelling auto-renewal does not automatically trigger a refund; you must explicitly request termination and a refund. If you purchased through an app store, refunds must be requested through that store’s refund process. Total Drive states refunds are typically processed within 24 - 48 hours of approval, though some payment providers can take up to 10 working days. See Total Drive money-back guarantee and cancellation guidance.

Total Drive plans and pricing

No explicit Canadian Dollar pricing was identified in publicly available Canadian sources; published subscription rates appear listed in British pounds and no CAD‑specific plans were found.

Your consumer rights in Canada

Under Canadian consumer protection norms, digital subscription services commonly offer a cooling-off period reflected in refund windows. Total Drive aligns with a 14-day refund window for monthly/quarterly plans and a 30-day window for annual/bi-annual plans. These windows are the basis for eligible refunds; outside the stated windows refunds are not guaranteed. If you believe your consumer rights under provincial rules provide additional protections, consider contacting your provincial consumer protection office for guidance and keep documentation of your purchase and communications with the supplier.

Customer experiences

Reviews are mixed. Positive reports highlight an easy installation experience, straightforward processing, prompt customer support when cancelling on request, and successful photo backup/restoration. Negative reports cite unexpected or duplicate charges, confusion around how to cancel in some cases, an overwhelming number of add-ons or setup complexity for less tech-savvy users, and occasional functional issues with syncing or app performance. These experiences suggest that while many users are satisfied, keeping careful records and checking billing history is advisable.

Documentation checklist

• Account email and username
• Order date and purchase/renewal receipt (store or web)
• Last 4 - 6 digits or first six digits of the payment method for identity verification
• Subscription ID or invoice number (if available)
• Device/store receipt if purchased via Apple App Store or Google Play
• Screenshots of billing or subscription pages and any relevant email correspondence

Common mistakes

Users often assume cancelling auto-renewal equals a refund - it does not. Another common error is requesting a refund from Total Drive when the subscription was purchased through the Apple App Store or Google Play Store; those refunds must be requested through the respective store. Failing to complete identity verification or not having order/receipt information ready can delay processing. Finally, some users confuse different subscriptions (web vs. store) and attempt to cancel in the wrong place; confirm where you originally subscribed before proceeding.

Comparative recap

After cancelling

After you cancel, expect your service to remain active until the end of the paid billing period. If you requested a refund and it was approved, refunds are typically processed within 24 - 48 hours but can take up to 10 working days depending on your payment provider. If you need copies of stored files, download them before the retention period ends. For support or to submit a refund request, use Total Drive’s support pages: billing & terms and money-back guarantee. If you must send a termination or dispute by post, use registered mail and include proof of purchase.

Address

Total Security Limited (trading as Total Drive), 16-18 Barnes Wallis Road, Segensworth, Fareham, Hampshire, PO15 5TT, United Kingdom