Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Toyota Connected
1 Toyota Place
M1H 1H9 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Toyota Connected service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Toyota Connected: Easy Method
What is Toyota Connected
Toyota Connected is Toyota Canada’s suite of connected-vehicle services accessed through the Toyota app and in-vehicle systems. It offers remote features (e.g., remote start), vehicle health and diagnostics, and other telematics features that require a subscription and data connectivity between your vehicle and Toyota’s cloud services.
How to cancel Toyota Connected
- Via the Toyota App: open the Shop tab → Manage Subscription → select the subscription → Cancel. See Toyota’s help centre: toyota.ca - Connected Services Help.
- In-vehicle: press the SOS button and speak with an agent to request cancellation. Cancellation requests are processed in the month received and services terminate at the end of that month. More information: toyota.ca - Connected Services Help.
- There is no separate cancellation control via the App Store or Google Play; subscriptions must be managed in the Toyota app or via SOS. See: toyota.ca - Connected Services.
- For a formal, written cancellation (recommended if you want a paper trail), send a registered letter (raccomandata A/R) to Toyota Canada Inc., Head Office. This can help establish the cancellation date for disputes.
What happens when you cancel
When cancellation is received, Toyota processes the request in the month it is received and service access typically continues until the end of that billing month. After termination you will lose remote features and any cloud-dependent services (remote start, remote lock/unlock, vehicle monitoring) tied to the subscription and account. Your account data may be retained according to Toyota’s privacy and data retention policies; review Toyota’s privacy documentation for specifics about data handling after cancellation.
Will I get a refund?
Toyota’s general terms state there are no prorated refunds and services continue until the end of the current billing period, meaning refunds for partial months are not generally provided. Some customer complaints (e.g., a BBB complaint) indicate situations where promised refunds were delayed or not honored promptly. Third-party guides suggest refunds may sometimes be granted if requested promptly (commonly within a short window after activation) or if the service was unused, but these are not official Toyota policies. If you believe the service failed to work as advertised, document the issue and request a refund in writing - escalate via Toyota customer support or consumer complaint channels if necessary. Sources: Terms reference, BBB complaint, third-party guidance.
Toyota Connected plans and pricing
| Plan | Price |
|---|---|
| Toyota Connected subscription | Varies |
Your consumer rights in Canada
Under Toyota Canada’s privacy policy, for vehicles produced on or before September 22, 2023, consumers who did not accept the Connected Services Agreement have 15 days from delivery to cancel Services; if you do not notify Toyota within 15 days, acceptance is presumed. For vehicles produced after September 22, 2023, vehicles are delivered in “Privacy Mode” and services are only activated after you install the Toyota app and opt in; you can disable Services at any time. Review Toyota’s privacy page for the full details and timelines: toyota.ca - Privacy.
Customer experiences
User reports are mixed. Some owners report the remote and connected features work reliably and appreciate the convenience. However, there are numerous complaints about app instability (vehicles disappearing from the app, login problems, crashes) and unreliable remote functions (remote start failing intermittently). Broader reviews also note customer-service problems, delays, and issues with parts and repairs. Representative sources include user forums and review sites: Reddit positive example, Reddit negative example, Trustpilot, Sitejabber, BBB.
Documentation checklist
- Vehicle details (VIN, year, model) and license plate if relevant
- Account email/username used with the Toyota app
- Subscription details (plan name, activation date, billing receipts or statements)
- Copies/screenshots of app settings showing the subscription and any error messages
- Record of communications (dates of SOS calls, in‑app cancellation attempts, support emails)
- If sending registered mail: a copy of the letter and the registered-mail receipt
Common mistakes
Common errors include assuming cancellations via the App Store or Google Play will stop Toyota charges - these subscriptions are controlled in the Toyota app or via SOS. Another frequent mistake is failing to keep proof of cancellation; without a timestamped record (app screenshot, confirmation email, or registered-letter receipt) it is harder to dispute continued billing. Finally, expecting an automatic prorated refund is often unrealistic under Toyota’s stated terms; document service failures early if you intend to request a refund.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Toyota App (Shop → Manage Subscription → Cancel) | Refunds uncommon; no prorated refunds stated - may stop future charges | Easy |
| In-vehicle (SOS agent) | Refunds uncommon; request processed in month received and service ends month-end | Easy (may require wait time) |
| Registered letter to Head Office | Refunds uncommon; provides formal proof and clear cancellation date for disputes | Medium (formal process, requires postage/receipt) |
After cancelling
After you cancel, verify your account and billing statements to confirm charges stop at the end of the processing month. Keep copies of cancellation confirmation, registered-mail receipts, and any correspondence. If you encounter continued billing or an unresolved refund dispute, consider escalating to Toyota customer support and, if necessary, filing a complaint with consumer protection agencies or the Better Business Bureau. Helpful resources: Toyota Connected help centre (toyota.ca - Connected Services Help) and Toyota privacy information (toyota.ca - Privacy).
Address
Toyota Canada Inc., Head Office, 1 Toyota Place, Toronto, Ontario, M1H 1H9