Cancellation Trace: Easy Method

What is Trace

Trace is a digital service that provides access to genealogy, research, or workflow tools and premium features under the Trace+ brand. Subscriptions may be purchased through the Trace website, Apple App Store, Google Play, or directly from Trace sales channels; features and delivery vary by plan.

How to cancel Trace

You can cancel depending on how you subscribed (App Store, Google Play, website) or by contacting Trace directly. Email is the recommended quickest method; postal and phone options are also accepted. Follow the steps below that match your purchase method.

• Apple App Store (iOS): Open the iOS Settings app → tap your name → Subscriptions → find Trace/Trace+ → Cancel. Your access continues until the end of the current billing period. For Trace terms: trace.plus - Terms & Conditions.
• Google Play (Android): Open Google Play → Menu → Subscriptions → select Trace/Trace+ → Cancel. Access remains until the end of the billing cycle. See Trace terms: trace.plus - Terms & Conditions.
• Website (Trace+): Log into your Trace account, open your profile, go to "My subscription" → "Cancel my subscription." Access lasts until the period's end. See online terms: Trace+ Terms of Service.
• Email (recommended): Send an email to [email protected] requesting cancellation and include your account email and order details.
• Phone: Call +44 (0)20 7608 8400 to request cancellation; have your account and payment details ready.
• Postal mail: Send a written cancellation request to 30a Great Sutton Street, London, EC1V 0DU, United Kingdom. Include account information and a clear cancellation statement.
• Pausing a subscription: If you have a month-to-month subscription (not annual), you may pause it from your billing page under "Pause"; the pause takes effect at the end of the current period and will auto-resume after the chosen duration. See pausing guidance: Trace Help Center - Pausing.

What happens when you cancel

When you cancel, your paid access typically remains active until the end of the current billing period; recurring payments stop so you are not charged again. Your account and any data associated with the service generally remain available according to Trace's data retention and privacy practices, but Trace may restrict features after the subscription ends. Keep copies of confirmation emails and receipts for your records.

Will I get a refund?

Trace's published terms state that payments are non-refundable to the extent permitted by applicable law; refunds or credits are generally not offered for partial periods or non‑use of the service. There is no automatic statutory 14‑day refund right for delivered digital content in Canada. If you believe material information was misleading at the point of sale, you may raise a complaint, but the Terms of Service and Help Center indicate refunds are not normally available. See the terms: Trace+ Terms of Service.

Trace plans and pricing

App Store listings in Canada have shown USD prices (e.g. Lifetime Access at US$39.99 and multiple Trace Pro tiers at US$2.99, 12.99, 19.99, 24.99); final billing in CAD may vary with exchange rates and your local App/Play store settings.

Your consumer rights in Canada

Under Canadian federal and provincial consumer protection laws, there is generally no automatic 14‑day cooling‑off right for digital content once it has been delivered or accessed. Trace's Terms reflect this: payments are stated as non‑refundable. Consumers can challenge refund exclusions if information was false or misleading at the point of sale, but where the refund policy is clearly disclosed, merchant terms are more likely to be upheld.

Customer experiences

Public reviews are mixed. Some users on Trustpilot praise Trace Your Past for comprehensiveness, helpful pacing, and research accuracy. Other reviews raise concerns about customer support responsiveness and delays in delivering contracted reports, with a few reporting significant unresolved disputes. Separate product reviews for other Trace products (e.g., workflow automation listings) are generally positive about integration and usability. Sources include Trustpilot and Product Hunt: Trustpilot, Product Hunt.

Documentation checklist

• Account email and full name used for the subscription
• Order number, receipt, or invoice
• Date of purchase and the billing period end date
• Payment method details (last 4 digits of card or PayPal transaction ID)
• Subscription source (Apple App Store, Google Play, Trace website)
• Screenshots of subscription status in App Store/Google Play or the Trace account page
• Copy of any prior communications with Trace support

Common mistakes

Many cancellation issues come from canceling the wrong place: uninstalling the app does not cancel an App Store or Google Play subscription; you must cancel through the store. Other mistakes include failing to keep a confirmation (email or screenshot), assuming an immediate refund will be issued for unused time, or contacting the wrong support channel. Example: cancelling an in‑app subscription via Trace's website does not stop charges billed through your Apple ID; you must cancel in Apple Subscriptions.

Comparative recap

After cancelling

After you cancel, keep confirmation emails or screenshots and monitor your bank or card statement to ensure recurring charges stop. If you need help, consult Trace's Terms and Help Center pages for pausing, refunds, and support: Trace+ Terms and Trace Help Center - Pausing. If you believe the refund refusal breaches consumer protection rules, consider contacting your provincial consumer protection office for guidance.

Address

Trace (postal contact): 30a Great Sutton Street, London, EC1V 0DU, United Kingdom. Phone: +44 (0)20 7608 8400. Email: [email protected].