Cancellation Tracki: Easy Method

What is Tracki

Tracki is a GPS tracking device and subscription service used for vehicles, pets, people and assets; devices contain an international SIM and report location to Tracki’s app and web portal. Tracki subscriptions are billed separately from the hardware and are required for live tracking and network connectivity.

How to cancel Tracki

• If you purchased directly from Tracki or need to stop the recurring service, contact Tracki support via Live Chat or call/text the support number: +1 647-250-0066. Provide your account email, device ID/IMEI or serial number and order number when you contact them.
• If you purchased via a marketplace such as Best Buy Canada, check the marketplace listing first (BestBuy’s listing notes “Membership is $19.99/month until you cancel” and warns a service recovery fee may apply if you cancel after the first 30 days); you will still typically need to contact Tracki support to end the Tracki service. See the Best Buy product page for details: BestBuy - Tracki product page.
• If you purchased the subscription through the Apple App Store or Google Play, you can cancel through your store subscription settings; store cancellations and refunds are governed by Apple/Google policies, independent of Tracki’s direct-support cancellation process.
• When you cancel, request written confirmation (screenshot, chat transcript or email) showing the cancellation date and any end-of-service date; keep this for your records.

What happens when you cancel

When your subscription is cancelled the recurring billing should stop; what the user can access in the app or whether the device continues to report depends on the account state and whether there is an active connection plan. Tracki’s published policies indicate activated devices rely on an active connection plan to operate, so cancelling the plan may end live tracking. Retention of historical location data and exact end-of-service timing are governed by Tracki’s account policies - ask support for specific details and for confirmation of the service end date.

Will I get a refund?

Tracki’s return and refund policy states that unused, unactivated devices may be returned within 30 days for a full refund minus shipping and handling, while activated devices may incur non‑refundable connection plan fees. Subscription payments are generally non‑refundable; Tracki notes limited exceptions: payments made within six months may be considered for a partial refund (limited to one month’s worth or prorated for long‑term plans). Shipping, handling and taxes are generally non‑refundable. If you purchased through a marketplace or a store, marketplace or store refund policies may also apply - review the seller’s terms and keep cancellation confirmation.

Tracki plans and pricing

Your consumer rights in Canada

Canadian consumer protection laws provide various rights for returns and cancellations, and provinces may have additional rules (for example, Quebec’s consumer protection legislation requires clear disclosure of cancellation and return conditions). If you purchased via the App Store or Google Play, those platforms also provide mechanisms to manage and cancel subscriptions. Tracki’s 30‑day return window for unused devices aligns with common consumer protections, but subscriptions and connection fees are often treated separately - review the seller’s terms and ask for written confirmation when cancelling.

Customer experiences

Canadian users report mixed experiences: some reviewers praise the device for accurate tracking, good signal and acceptable battery life when settings are adjusted; others criticize the iOS app, sleep-mode behavior and shorter-than-advertised battery life. Several reviewers and forum posts note that cancellation requires contacting customer support rather than an in-app or web portal button, which some customers find inconvenient. These varied experiences underline the importance of saving cancellation confirmations and checking device behaviour soon after purchase.

Documentation checklist

• Order number and purchase receipt (Best Buy, Tracki store, Amazon, etc.)
• Account email and password (or instructions for support to identify account)
• Device serial number / IMEI
• Screenshots of subscription status, billing history, and any marketplace listing that references recurring fees
• Chat transcripts, call logs, confirmation emails or screenshots showing cancellation
• Bank or card statements if you need to dispute future charges

Common mistakes

Customers commonly assume cancelling the app or deleting the app will stop billing - this does not cancel the subscription. Another frequent error is not saving confirmation of cancellation (chat transcript or email); without confirmation, proving the cancellation date is difficult if a charge later appears. Waiting beyond the 30‑day return window for unused devices can forfeit the right to a full refund; similarly, failing to ask about marketplace-specific recovery fees (e.g., Best Buy’s notice about a potential service recovery fee past 30 days) can lead to unexpected costs.

Comparative recap

After cancelling

After you cancel, keep the cancellation confirmation and monitor your bank or card statements for any unexpected charges. If you need to return an unused device within 30 days, follow Tracki’s return instructions and expect deductions for shipping/handling. Useful links: Tracki’s return policy (Tracki - Return Policy), Tracki cancellation help article (How to cancel - Tracki Help), and the Best Buy product listing for reference (BestBuy - Tracki product page).

Address

Tracki Inc. (headquarters)

680 Central Ave, Cedarhurst, NY 11516, USA

If you prefer written notice, consider sending a registered letter to the address above and retain proof of posting and delivery.