Cancellation Trello: Easy Method

What is Trello

Trello is a visual project-management tool that uses boards, lists, and cards to help individuals and teams track tasks and workflows. It is offered in a free tier and several paid tiers (Standard, Premium, Enterprise) with additional features such as advanced checklists, multiple views, automation command runs, and admin controls.

Trello is part of the Atlassian family of products and is commonly used for personal task tracking, small-team collaboration, and lightweight project management.

How to cancel Trello

• Web (Trello website) - If you are a Workspace administrator, sign in at trello.com, go to Workspace → Billing → Cancel. Cancellation takes effect at the end of the billing period and the Workspace will revert to the free plan. Note: the Trello mobile and desktop apps do not support subscription cancellation. For details see Trello’s support documentation at support.atlassian.com.
• iOS (Apple App Store) - If your Trello subscription was purchased through Apple, cancel via your Apple ID Subscriptions: Settings → [your name] → Subscriptions → Trello → Cancel. Trello’s iOS app cannot cancel App Store subscriptions. See Apple subscription management or third‑party guides such as blog.seesubs.com for walkthroughs.
• Android (Google Play) - If subscribed through Google Play, cancel in Google Play: Profile → Payments & subscriptions → Subscriptions → Trello → Cancel. The Trello Android app does not support direct cancellation. See Google Play support or step guides such as blog.seesubs.com.
• Registered mail (formal request) - If you prefer a formal cancellation notice, send a signed cancellation request by registered mail (raccomandata A/R) addressed to the Legal Department: Trello, Inc., 55 Broadway, 25th Floor, New York, NY 10006, Attn: Legal Department. Include account details and proof of purchase; keep a copy and tracking receipt.
• Workspace deletion / account deletion - Deleting an individual Trello account will cancel any subscription tied solely to that account. If you administer a multi‑member Workspace, transfer admin rights before deleting; deleting your account does not automatically cancel a Workspace plan you do not solely control. See support.atlassian.com for more.

What happens when you cancel

When you cancel a paid Workspace, the cancellation normally takes effect at the end of your current billing period; you retain paid features until that date and then the Workspace reverts to the free tier. Data (boards, cards, attachments) remains accessible on the free plan, subject to the free tier’s limits (for example, board limits per Workspace where applicable).

Canceling does not automatically delete your Trello content. If you are leaving a multi‑member Workspace, transfer boards and admin rights if necessary to retain access for the team. Keep copies or exports of critical data before changes in plan or account deletion.

Will I get a refund?

Trello’s published policy offers a full refund for new Premium subscriptions cancelled within 14 days of sign‑up in many cases; after that window refunds are generally not provided. Partial‑period or prorated refunds are typically not offered - when you cancel, the plan usually remains active until the billing period ends with no prorated return. Exceptions may be made at Trello’s discretion or if a subscription was unused or there was a documented error. See a summary of Trello refund guidance at quickcancellation.com.

If you purchased through Apple or Google Play, refund requests are handled under Apple’s or Google’s refund policies and must be submitted to those stores rather than directly through Trello; each store applies its own criteria and timelines.

Trello plans and pricing

Note: Trello’s official pricing is listed in USD. The CAD values above are approximate conversions using an estimated exchange rate and should be treated as indicative. For exact amounts billed to a Canadian payment method, check your account billing page or invoices when signed in.

Your consumer rights in Canada

Canadian consumer protection law does not generally provide a statutory right to cancel digital subscriptions solely because you changed your mind - merchants are not legally required to offer a refund for a change‑of‑mind purchase of a digital service unless they have promised one. Any free‑trial or money‑back window (for example, Trello’s voluntary 14‑day refund for new Premium subscriptions) is provided by the vendor, not by statutory default. See general guidance on return policies at markblack.ca.

For certain distance or contract disclosure obligations, some federally regulated sectors have specific cancellation rights if contract documents were not provided, but these rules generally do not create a broad statutory cancellation right for consumer digital subscriptions. For related consumer protections and distance contract rules see crtc.gc.ca.

Customer experiences

Many Canadian users praise Trello for its intuitive Kanban interface, ease of onboarding, drag‑and‑drop workflow, labels, and collaboration features - reviewers often cite value for money and fast adoption among small teams. See user reviews on sites like Capterra.

Common criticisms include limits when managing complex or large projects (lack of built‑in Gantt charts or time tracking), clutter at scale, and frustrations with billing and refunds - some users report unexpected auto‑renewals, difficulty obtaining refunds, or slow support. For community feedback consult reviews on GetApp and consumer ratings on Trustpilot.

Documentation checklist

• Account email and username; Workspace name and ID (if available)
• Subscription receipt or invoice showing purchase date and payment method
• Subscription source (Trello website, Apple App Store, or Google Play)
• Dates: subscription start, billing period, and any trial start/end dates
• If requesting a refund: reason for refund and any supporting evidence (unused service, billing error)
• If sending registered mail: signed request letter, return receipt/tracking number, and a copy of the letter for your records

Common mistakes

People commonly try to cancel from within the Trello mobile app without realizing their subscription was processed through Apple or Google; this prevents the cancellation from taking effect and can lead to continued billing. For example, if you bought Trello via the App Store you must cancel via Apple Subscriptions, not the Trello app.

Another frequent error is deleting an individual account while administering a multi‑member Workspace without first transferring admin rights - that does not cancel the Workspace plan. Also, missing the vendor’s stated refund window (for example, a 14‑day money‑back promise) or failing to keep proof of purchase reduces your chances of a refund.

Comparative recap

After cancelling

After you cancel, export or back up any important boards and attachments if you may need them in a different account or tool, and check that admin roles and access are correctly transferred for team continuity. Confirm the cancellation in your account billing page and retain confirmation emails, screenshots, and any receipts or registered‑mail tracking records.

If you need follow‑up help, use Trello/Atlassian support pages for account and billing issues (support.atlassian.com/trello), or contact Apple or Google Play for store purchases via their support channels: Apple Subscriptions and Google Play Subscriptions. Keep all documentation of your requests and any responses.

Address

Trello, Inc.
55 Broadway, 25th Floor
New York, NY 10006
Attn: Legal Department