Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Truthfinder
2534 State Street, Suite 473
92101 San Diego
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Truthfinder service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Truthfinder: Easy Method
What is Truthfinder
TruthFinder is a US‑based people search and background‑report service that aggregates public records, social media, and other data sources to provide reports on individuals, phone numbers, emails and addresses. It is offered as a subscription service with different lookup capabilities (phone, email, full person reports) billed on a recurring basis.
The service is primarily billed in US dollars and is commonly used to reconnect with people or to obtain background information that users say can be faster than standard web searches.
How to cancel Truthfinder
- Cancel online: Log into your account at truthfinder.com, open Membership Settings or your account dashboard, find the "Cancel Subscription" link, click it and follow the on‑screen prompts. Cancellation stops future charges but typically preserves access until the end of the current billing cycle.
- Cancel by phone (website billing): Call TruthFinder billing at (855) 921‑3711 (Mon - Fri, roughly 7:00 am - 4:00 pm PT / 10:00 am - 7:00 pm ET) and request cancellation; ask for a cancellation confirmation number or email.
- Cancel by email: Send a cancellation request to help@truthfinder.com including your full name, account email, billing address and any relevant login or transaction details; request written confirmation.
- If you subscribed via an app store: Cancel through the store. For Apple subscriptions cancel via your Apple ID > Subscriptions (deleting the app does not cancel). For Google Play cancel via Google Play > Payments & subscriptions. Store refunds and cancellations are handled by Apple/Google, not TruthFinder.
What happens when you cancel
When you cancel a TruthFinder subscription through the website or phone, future automatic renewals should stop but you will normally retain access until the end of the paid billing period already charged to your card. Cancelling does not necessarily remove any data TruthFinder holds about your account; the account typically remains and can be reactivated if you subscribe again.
If you subscribed through Apple or Google Play, cancelling in the store prevents future store renewals; you must cancel in the store rather than merely uninstalling the app. Always keep a cancellation confirmation (email or reference number) in case charges continue.
Will I get a refund?
TruthFinder’s stated practice is that they do not provide refunds for unused portions of a billing period and that refunds are considered on a case‑by‑case basis. In practice, some users report receiving partial refunds after contacting support or escalating via third‑party channels (for example, filing complaints with consumer agencies or the Better Business Bureau).
If you believe you were misled or charged in error, you can request a review from TruthFinder support, contact your payment provider to dispute the charge, or - if subscribed via Apple/Google - request a refund through the respective store. Outcomes vary and are not guaranteed.
Truthfinder plans and pricing
| Plan | Approx. price (CAD) | Billing period | Features |
|---|---|---|---|
| Reverse Phone Lookup (USD subscription) | ≈ CAD 6.5 - 7.0 per month | Monthly | Unlimited phone reports |
| People Search (Unlimited person & location reports) | ≈ CAD 37 - 40 per month | Monthly | Unlimited person & location background reports |
| Reverse Email Lookup (USD subscription) | ≈ CAD 39 - 43 per month | Monthly | Unlimited email‑based background reports |
| Annual plan (user‑reported) | ≈ CAD 244.40 per year (~CAD 20/month) | Annual | Similar to People Search level access |
Your consumer rights in Canada
Canadian consumers are protected by federal and provincial consumer protection rules that require clear disclosure of auto‑renewal and negative‑option billing terms. The Cancelling Free Trials and Negative Option Billing Regulations require clear consent and cancellation options for recurring billing in certain contexts. If a business uses unfair or misleading practices, Canadian consumers may have recourse through provincial consumer protection offices or by disputing charges with their card issuer.
For subscriptions made through Apple or Google Play, refunds and subscription management are governed by the app stores’ policies and are handled by those stores. If you believe TruthFinder’s practices violated disclosure rules, you can file complaints with the relevant provincial consumer protection agency or seek a chargeback through your payment provider.
Customer experiences
Reviews are mixed. Many users report helpful and courteous customer service agents who assist with cancellations and account questions, and some find the reports useful for reconnecting with people or finding information faster than other searches. At the same time, common negative reports include continued recurring charges after an attempted cancellation, difficulty locating the cancellation path, inconsistent responses from support, and occasional inaccuracies or outdated information in reports.
Documentation checklist
- Account email/username and full name used on the account
- Billing address and last four digits of the card charged
- Subscription start date and recent transaction details (date, amount)
- Screenshots of subscription page, receipts, or billing statements
- Copies of cancellation confirmation emails or phone reference numbers (if provided)
- App store receipt if subscribed via Apple or Google Play
Common mistakes
People often assume deleting the app cancels a subscription - it does not. Another frequent error is cancelling on the website when the subscription was billed through Apple or Google Play; in those cases you must cancel in the appropriate store. Some users rely on a verbal confirmation without getting a written confirmation or reference number and later find charges continued. Finally, waiting too long after the renewal date can make refund outcomes less likely, so act promptly if you want to stop future billing or request a refund.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website account cancellation | No (case‑by‑case refunds) | Low - Medium |
| Phone cancellation | No (case‑by‑case refunds) | Low - Medium |
| Email support | Possible (case‑by‑case) | Medium |
| Apple / Google Play (store subscription) | Store handles refunds (subject to store policy) | Low (if you cancel via store) - Medium if disputing a charge |
After cancelling
Keep and save any written cancellation confirmation. If charges continue after a confirmed cancellation, contact TruthFinder support again and provide your documentation. If that does not resolve the issue, contact your bank or card issuer to dispute the charge or request a chargeback and, if applicable, request a refund from Apple or Google using their support pages: Apple refunds (Apple refund requests) and Google Play refunds (Google Play refund policy).
You can also consider filing a complaint with your provincial consumer protection office or the Better Business Bureau if you feel the billing was misleading; for service support contact TruthFinder at help@truthfinder.com or via their website at truthfinder.com.
Address
TruthFinder LLC
2534 State Street, Suite 473
San Diego, CA 92101
United States