Služba pro zrušení č. 1 v Canada
Vážená paní, vážený pane,
Tímto vám oznamuji své rozhodnutí ukončit smlouvu týkající se služby Tunnelbear.
Toto oznámení představuje pevnou, jasnou a jednoznačnou vůli zrušit smlouvu, s účinností k prvnímu možnému termínu nebo v souladu s platnou smluvní lhůtou.
Prosím vás, abyste podnikli veškerá užitečná opatření pro:
– zastavení veškeré fakturace od data účinnosti zrušení;
– písemné potvrzení řádného zohlednění této žádosti;
– a případně mi zaslali konečné vyúčtování nebo potvrzení zůstatku.
Toto zrušení je vám zasláno certifikovaným e-dopisem. Odeslání, časové razítko a integrita obsahu jsou stanoveny, což z něj činí průkazný dokument splňující požadavky elektronického důkazu. Máte tedy všechny prvky nezbytné k provedení řádného zpracování tohoto zrušení, v souladu s principy platnými pro písemné oznámení a smluvní svobodu.
V souladu s pravidly týkajícími se ochrany osobních údajů vás také žádám:
– o vymazání všech mých údajů, které nejsou nezbytné pro vaše zákonné nebo účetní povinnosti;
– o uzavření jakéhokoli souvisejícího osobního prostoru;
– a o potvrzení účinného vymazání údajů podle práv platných pro ochranu soukromí.
Uchovávám si úplnou kopii tohoto oznámení i důkaz o odeslání.
Cancellation Tunnelbear: Easy Method
What is Tunnelbear
TunnelBear is a consumer VPN service that provides encrypted connections to the internet, simple client apps, and both free and paid subscription tiers. It is designed for ease of use and basic privacy or censorship-circumvention needs rather than advanced enterprise features.
How to cancel Tunnelbear
- Subscriptions purchased via the TunnelBear website (credit card): sign in at your account, open the "Overview" tab, click "Cancel," choose a reason and confirm; you should receive a cancellation confirmation email. For the official instructions see TunnelBear Help Center.
- Subscriptions purchased through the Apple App Store or Google Play must be cancelled through the respective store’s subscription management (TunnelBear cannot cancel these directly). See the TunnelBear refund/cancellation help page for details: How do I cancel my subscription?
- If you prefer written notice, consider sending a cancellation request including your account email and order receipt to TunnelBear support; registered mail is recommended for formal notices to the Canadian address below.
What happens when you cancel
When you cancel a paid TunnelBear subscription purchased directly through the website, your account remains active until the end of the current paid billing period; cancellation does not immediately revoke access. Auto-renewal will be turned off so your subscription will not bill again at the next cycle. TunnelBear should send a confirmation email - keep that as proof of cancellation. If you cancel a subscription bought through the App Store or Google Play, the store controls access and expiry according to its own billing cycle.
Will I get a refund?
TunnelBear’s Terms of Service state that amounts paid are generally non-refundable, but support may consider refund requests on a case-by-case basis. If you purchased through a third-party reseller (Apple App Store, Google Play), refund decisions and policies are determined by that reseller, not TunnelBear. In Canada, refunds are not guaranteed - you can request one from TunnelBear support, but expect that refunds are exceptional rather than automatic.
Tunnelbear plans and pricing
| Plan | Price (approx. CAD) | Period | Features |
|---|---|---|---|
| Unlimited - Annual | approx. C$238 - C$244.40/year (≈C$19.8 - C$20.4/month) | Annual | Unlimited data, unlimited devices, premium servers, city-level selection |
| Unlimited - Monthly | Varies | Monthly | Same as annual, billed monthly |
Your consumer rights in Canada
Canadian consumer-protection rules may provide a 14‑day cooling-off or other rights for certain distance or digital-content purchases, but applicability depends on how the sale is characterised and the province where you live. TunnelBear’s stated non-refundable policy does not necessarily override statutory rights; if you purchased directly from TunnelBear’s website, you may have stronger grounds to seek a refund within applicable provincial or federal rules. Purchases made through the Apple App Store or Google Play are subject to Apple’s or Google’s refund policies instead.
Customer experiences
User reviews are mixed. Some reviewers praise TunnelBear’s free tier for simplicity and ease of use and note it performs well for basic privacy and censorship-circumvention tasks. Other users report issues such as intermittent disconnections, software instability, slow speeds, limited server selection, abrupt changes to free-tier limits, and slow or unsatisfactory customer support. Overall, many appreciate the user-friendly design while noting limitations in performance and value compared with other providers.
Documentation checklist
- Account email address and username
- Order receipt or invoice showing transaction date and amount
- Payment method information (last 4 digits of card or App Store/Google Play purchase record)
- Confirmation emails (subscription start, renewal, or previous support replies)
- Screenshots of billing page or subscription status (if relevant)
Common mistakes
Many cancellations fail or cause confusion because users cancel in the wrong place - for example, attempting to cancel an App Store subscription from the TunnelBear website. Another frequent error is assuming cancellation immediately removes access; TunnelBear subscriptions typically remain active until the paid period ends. Users sometimes forget to save the cancellation confirmation email or to record the cancellation date, which makes disputing charges harder. Expect that refunds are not automatic and plan to provide proof if you request one.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (credit card) | Non-refundable by policy but refunds considered case-by-case | Low - cancel via account Overview tab |
| Apple App Store | Refunds handled by Apple per Apple policy | Moderate - cancel via iOS subscription settings / App Store |
| Google Play | Refunds handled by Google per Google Play policy | Moderate - cancel via Google Play subscription settings |
| Contact TunnelBear support | Refunds possible only at TunnelBear’s discretion (case-by-case) | Moderate - requires support request and evidence |
After cancelling
Keep the cancellation confirmation email and any transaction or support reference numbers. You will retain TunnelBear access until the end of the paid billing period, so you can continue using the service until then. If you want a refund or dispute a post-cancellation charge, contact TunnelBear support and include the receipt and cancellation confirmation. Helpful official links: TunnelBear Help Center cancellation article How do I cancel my subscription?, the refund help page How do I get a refund?, and the Terms of Service TunnelBear Terms of Service.
Address
TunnelBear LLC, 141 Bathurst Street, Suite 101, Toronto, ON M5V 2R2, Canada