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Cancellation service #1 in Canada
Uab 360 Mind is presented as a company offering digital services or subscription-based products (apps, online services or similar). Publicly available, verified details about its product range and Canadian pricing are limited; if you use a specific app or service name from this provider, check the account or receipts tied to that service for exact terms.
When cancellation is processed, your future automatic renewals should stop and you should not be billed for billing periods after the cancellation effective date. Access to the service may either end immediately or continue until the end of the paid billing period depending on the provider’s terms; check the confirmation message for this detail. If the provider retains personal data, you can request account export or deletion - note that as a Lithuania‑based company, GDPR rights may apply, and you can reference those rights when asking for data removal.
Refund entitlement depends on the provider’s stated refund policy and the circumstances of your purchase. Some customers receive pro rata refunds for unused billing periods, while others are only offered account credit or no refund if the terms exclude it. Exceptions may include clearly faulty or misrepresented services, or where local consumer protection law requires a refund. If you paid by credit card, you can also explore a chargeback or dispute with your card issuer as a secondary route.
| Plan | Price (CAD) | Billing cycle | Notes |
|---|---|---|---|
| Varies | Varies | Varies | Pricing and plan details not verified; check your account or purchase receipt. |
Canadian consumer protection is mainly provincial, so exact rights vary. In all provinces you have the right to clear, pre‑purchase information about recurring charges and renewal terms. If a subscription was misrepresented or services are not provided as advertised, provincial consumer protection offices can assist. You also retain payment‑method protections such as requesting a chargeback through your card issuer for unauthorized or incorrect charges. For serious unresolved disputes you may be able to file a complaint with your provincial consumer office or pursue a claim in small claims court.
Reported customer experiences with cross‑border digital subscriptions often vary: some users successfully cancel and obtain confirmations or refunds after following provider instructions; others experience delays, language or contact‑method issues, and difficulties locating the correct mailing address. Problems commonly occur when users rely solely on app‑store cancellation while the provider continues billing via a separate account or payment method. Keeping complete documentation generally improves the chance of a satisfactory outcome.
Common mistakes include: assuming uninstalling an app cancels subscription (it does not unless you cancel the subscription itself), sending an ordinary (non‑registered) letter and not keeping proof of posting, using the wrong company address, and failing to retain screenshots or copies of cancellation confirmations. Another frequent error is relying only on the app store refund processes without confirming whether the provider bills directly outside the store.
| Method | Refund | Difficulty |
|---|---|---|
| In‑app / App Store cancellation and refund request | Depends on store policy (Apple/Google may refund separately) | Low - Medium |
| Contact provider support (email/web form) | Possible, varies by terms and case | Medium |
| Registered letter (raccomandata A/R) to the registered office (Švitrigailos g. 11K‑109, Vilnius) | Possible confirmation of termination; refund depends on terms | Medium - High (slower, more formal) |
After you cancel, keep monitoring your payment statements for at least one or two billing cycles to confirm no further charges occur. If you do see continued charges, open a dispute with your card issuer and provide all documentation. If necessary, escalate to your provincial consumer protection office. If you want to pursue data deletion or exercise GDPR rights, send a clear data‑subject request to the provider and keep a record. Helpful official resources include the Government of Canada consumer pages and provincial agencies for complaint guidance.
General consumer protection guidance (example resource) - note: for Canadian specifics use the links below; Competition Bureau (Canada); Government of Canada - Consumer protection.
Primary (current registered office): Švitrigailos g. 11K‑109, LT‑03228 Vilnius, Lithuania.
Note: the company has had prior registration addresses (for example an Aludarių g. address) and may list a Fort Lauderdale address in its Terms and Conditions for certain communications; when in doubt, send your registered‑mail cancellation to the Vilnius address and to any additional address specified in your purchase confirmation or the provider’s T&Cs, and retain proof of all postings.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Charlotte Lavoie
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.