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Cancellation Mindmetric: Easy Method
What is Mindmetric
Overview
Mindmetric (also marketed at mindmetric.ai) is an online service that offers short one‑off tests (for example ASD, ADHD, IQ) and a subscription product called Brain Hub that provides detailed AI‑generated reports and ongoing access to results and recommendations. The site advertises a 7‑day free trial that converts to a recurring monthly subscription (listed as USD 19.99/month on the site) unless cancelled before the next billing cycle.
How to cancel Mindmetric
- Preferred: Log in to your account at mindmetric.ai, go to Account Settings or Subscription, and choose "Cancel subscription" before the 7‑day trial ends to avoid the first charge. Save any confirmation or cancellation reference.
- If online cancellation is not available or not working, contact support by email (use the email shown on the site) and request cancellation; keep copies of all messages and timestamps.
- If you have difficulty cancelling online or by email, contact your payment provider (PayPal, bank or credit card issuer) to stop recurring payments or dispute unauthorized charges.
- For legal certainty, send a written cancellation notice by registered post (raccomandata A/R) to the company address: MIND MONKEY AI LTD, Violet Road 16, SO16 3HB Southampton, United Kingdom. Keep proof of postage and delivery.
What happens when you cancel
According to available terms and independent guides, cancellation typically prevents future renewals but may leave you with access until the end of the paid term. If you cancel during the free trial period, many reports and the terms indicate the subscription will end immediately and you should not be charged. If you cancel after a paid month has started, access may continue until the end of that billing period.
Mindmetric’s specific data‑retention and account‑deletion practices are governed by their privacy policy; if you need personal data removed, check the privacy policy and send a written request to support and/or by registered mail to the company address, keeping records of your request and any replies.
Will I get a refund?
Mindmetric’s Terms & Conditions state a narrow "Money Back Guarantee" applying only when you did not receive the promised MindMetric Report within the stated delivery timeframe; such refunds apply to the report fee and must be claimed within the stated period. The advertised 7‑day free trial implies that cancelling before the trial ends prevents the subscription charge. There is no broad promise of refunds after a paid term begins.
If you are charged despite cancelling or you were billed without clear disclosure, independent guides recommend first requesting a refund from the company and, if that fails, disputing the charge with your payment provider (PayPal, your card issuer) or filing a consumer complaint. Keep all documentation to support any refund or dispute request.
Mindmetric plans and pricing
Approximate prices and features (converted to CAD where shown) - check the site for current rates and regional differences.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| ASD Test (one‑off) | ~C$2.50 - C$2.70 | One‑time | Single report with AI insights; may include a 7‑day free trial that leads to subscription if not cancelled |
| ADHD Test (one‑off) | ~C$2.50 - C$2.70 | One‑time | Single report with AI insights; may include a 7‑day free trial that leads to subscription if not cancelled |
| IQ Test (one‑off) | ~C$2.50 - C$2.70 | One‑time | Single report with AI insights; may include a 7‑day free trial that leads to subscription if not cancelled |
| Brain Hub Subscription | ~C$25 - C$27 / month | Monthly | Access to Brain Hub, detailed results, AI insights and recommendations |
Your consumer rights in Canada
Under federal and provincial consumer protection laws in Canada, businesses must disclose auto‑renewal and recurring billing terms clearly. If Mindmetric failed to disclose subscription terms or made cancellation unduly difficult, you may have remedies under provincial consumer protection statutes and can file complaints with provincial consumer affairs offices or the federal Competition Bureau. For suspected unauthorized charges you can also dispute the transaction with your card issuer or PayPal and file a complaint with your provincial consumer protection agency. These are general suggestions and you may wish to seek specific legal advice for complex cases.
Customer experiences
Public reviews and watchdog sites show a significant number of complaints. Many Trustpilot and similar reviews report users being charged recurring subscription fees after purchasing a low‑cost one‑off test, difficulties finding account cancellation controls, slow or unresponsive support, and challenges obtaining refunds. Independent guides and forum posts (including Reddit) document cases where users needed to contact banks or PayPal to stop billing. There are fewer verified positive testimonials available in public review aggregates, so prospective customers should proceed carefully and retain all transaction records.
Documentation checklist
- Account email and username, order number(s), transaction ID(s) (PayPal or card), and invoice screenshots
- Bank or card statements showing the charge(s)
- Screenshots of account pages (Subscriptions, Account Settings) and any cancelled confirmation
- Copies of all emails/messages sent to support and their replies (with dates and times)
- Proof of registered mail (tracking receipt and delivery confirmation) if you send written notice
- Snapshot of the Terms & Conditions or Pricing page as displayed at time of purchase (if available)
Common mistakes
Common issues include assuming a one‑time low‑cost test will not trigger a subscription if the 7‑day trial is not cancelled, failing to cancel before the trial ends, not saving cancellation confirmations, relying solely on a support email without proof of receipt, and attempting to cancel through an app store when the company bills via its website. Another frequent mistake is delaying contact with the payment provider - disputing an unauthorized transaction can be time‑sensitive, so act promptly and keep documentation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website / Account cancellation | If cancelled before trial ends: typically no charge; after trial: refunds limited per terms | Medium - company site is the primary route, but some users report issues |
| Email support | Possible, but refunds are not guaranteed; narrow refund policy applies | Medium - High - response times vary and some users report slow or no replies |
| Phone | Possible if recorded and confirmed; policy same as above | Variable - availability depends on whether a phone option exists and is answered |
| Registered mail (legal notice) | Does not guarantee refund but provides strong proof of cancellation request | Low - Medium - reliable evidence for disputes or legal complaints |
| Payment provider dispute (PayPal / bank / card) | Higher chance to recover unauthorized charges if criteria met | Medium - process depends on provider and evidence you supply |
After cancelling
After you cancel, keep copies of any confirmation and monitor your bank or PayPal statements for subsequent charges. If charged despite cancelling, contact the company with your proof of cancellation and request a refund; if unresolved, dispute the charge with your payment provider. For policy details see the Mindmetric Terms & Conditions and Pricing pages and consider filing complaints or seeking help from consumer protection authorities if you believe the billing was unauthorized or misleading.
Helpful links: Terms & Conditions - mindmetric.ai/terms-conditions; Pricing - mindmetric.ai/pricing; independent cancellation/refund guides - JoinChargeback: how to cancel, JoinChargeback: refunds; independent notes on termination - TerminationExperts; Canadian Competition Bureau - competitionbureau.gc.ca.
Address
For registered mail and formal notices send to:
MIND MONKEY AI LTD
Violet Road 16
SO16 3HB Southampton
United Kingdom
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Written by Mia Walker
Postclic editor · 4 years experience
Editor at Postclic for 4 years, I turn complex registered electronic mail procedures into clear, actionable English.