Serviço de cancelamento N.º 1 em Canada
Senhora, Senhor,
Notifico através desta a minha decisão de pôr termo ao contrato relativo ao serviço Vcenter.
Esta notificação constitui uma vontade firme, clara e inequívoca de cancelar o contrato, com efeito na primeira data possível ou de acordo com o prazo contratual aplicável.
Solicito que tome todas as medidas úteis para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a boa tomada em conta deste pedido;
– e, se for o caso, transmitir-me o extrato final ou a confirmação de saldo.
Este cancelamento é-lhe dirigido por correio eletrónico certificado. O envio, a datação e a integridade do conteúdo estão estabelecidos, o que faz dele um escrito comprovativo que responde às exigências da prova eletrónica. Dispõe portanto de todos os elementos necessários para proceder ao tratamento regular deste cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e de liberdade contratual.
De acordo com as regras relativas à proteção de dados pessoais, solicito também:
– que elimine todos os meus dados não necessários às suas obrigações legais ou contabilísticas;
– que encerre qualquer espaço pessoal associado;
– e que me confirme a eliminação efetiva dos dados segundo os direitos aplicáveis em matéria de proteção da vida privada.
Conservo uma cópia integral desta notificação assim como a prova de envio.
Cancellation Vcenter: Easy Method
What is Vcenter
vCenter Server (commonly written as Vcenter) is VMware’s centralized management platform for virtualized infrastructure. It provides inventory management, performance monitoring, orchestration (vMotion, DRS), security patching, and role-based access for ESXi hosts and virtual machines across on-premises and hybrid-cloud environments.
vCenter is available as perpetual licences with optional support/subscription or as subscription/SaaS offerings governed by vendor terms; functionality and management behaviour can change if subscription or support lapses.
How to cancel Vcenter
- Identify how you purchased vCenter: direct from VMware/Broadcom under the updated End‑User Terms (post‑Nov 2023) or via a reseller such as Insight Canada. Cancellation steps and refunds differ by path.
- If governed by Broadcom/VMware updated terms (post‑Nov 2023): prepare a written notice that includes your order IDs, contract numbers and an effective termination date, then send it to usage.reporting@broadcom.com. For proof, keep a copy of the sent notice and any delivery/read receipts.
- If you bought via a reseller (e.g., Insight Canada): submit a written cancellation notice to your reseller at least 60 days before the end of the term to avoid automatic renewal; follow the reseller’s cancellation procedure and keep proof of delivery.
- For domestic proof and formal delivery, you may also send the written notice by registered mail (raccomandata A/R) to VMware Canada Inc., 1122 International Boulevard, Burlington ON L7L 6Z8. Retain postal tracking and return receipts.
- If requesting a refund, be prepared to provide deletion/eradication certification of the deleted cloud/SaaS resources and any additional information the vendor requests to process pro‑rata refunds.
What happens when you cancel
Under Broadcom’s updated terms, termination for convenience is effective on the stated effective date once your written notice is received; Broadcom states termination will apply immediately to Broadcom software (excluding hardware/support where applicable). For subscription or SaaS services, functionality tied to an active subscription will stop: vCenter-managed environments may become effectively read‑only - the UI may prevent VM power operations, hosts can disconnect, automation and backups can fail, and certain integrations will stop functioning.
Perpetual licences that were fully paid typically continue to operate after support/subscription expiry, but you will lose subscription-based services, patches and support if you do not maintain support/licensing. Reseller contract rules may impose additional operational or billing consequences, including automatic renewal if notice deadlines are missed.
Will I get a refund?
If your contract is governed by the Broadcom/VMware updated End‑User Terms (post‑Nov 2023) and you terminate for convenience, Broadcom’s stated policy is to provide a pro‑rata refund for prepaid licence, support, and SaaS/cloud services for the unused portion; the perpetual licence portion that was “fully paid‑up” is retained by the customer. Refunds are processed after vendor verification and deletion certification and are typically issued within 60 days following receipt of required certification.
If you purchased via a reseller such as Insight Canada, reseller terms often prevent refunds for fees already paid if cancellation occurs before the end of the paid term. Always check your reseller agreement and ask the reseller in writing for their refund policy and any early‑termination charges.
Vcenter plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Cisco VMware vCenter Server Standard | C$6,824.12 | 3 years | vCenter Server Standard via Cisco reseller in Canada |
| Cisco VMware vCenter Server Standard | C$6,824.12 | 5 years | vCenter Server Standard via Cisco reseller in Canada |
| Lenovo VMware vCenter Server 8 Standard | C$14,787.65 | Perpetual | vCenter Server 8 Standard via Lenovo in Canada |
| Lenovo VMware vCenter Server Foundation 6.0 + 3‑year subscription/support | C$9,153.99 | 3 years | Foundation edition, upgrade license bundle via Lenovo VAR in Canada |
Your consumer rights in Canada
Commercial software purchases in Canada are governed primarily by the contract between you and the vendor or reseller. There is no general statutory 14‑day cancellation/refund right for enterprise software - your rights depend on the license agreement and reseller terms. Broadcom’s updated post‑Nov 2023 terms state customers may terminate for convenience and receive pro‑rata refunds for prepaid services, but reseller agreements (such as Insight Canada) can impose different rules that may deny refunds for paid periods.
For disputes or unclear contractual terms, consider consulting legal counsel or raising the issue with the vendor/reseller in writing, retaining all correspondence. If you believe consumer protection or unfair practices apply for a small‑business purchase, provincial consumer protection offices may advise, but remedies for enterprise contracts are primarily contractual or judicial.
Customer experiences
User reviews of vCenter are mixed: many administrators praise vCenter for stability, centralized management, performance dashboards, vMotion and usability - comments note “stable and reliable” and that it is an essential tool for virtual environments. Fast security patching and a generally intuitive interface are also commonly cited positives.
Recurring negatives include increased costs since Broadcom’s acquisition, occasional connectivity regressions after upgrades that sometimes require reinstall, limited or weak built‑in reporting for some users, and intermittent UI hangs or bugs. Several community reports also warn that when subscription-based functionality expires, environments can become read‑only (hosts disconnect, VM lifecycle operations are disabled), which can disrupt automation and backups. Some customers have also reported aggressive sales or support tactics related to outages and deletion certification requests.
Documentation checklist
- Purchase records (order IDs, invoices, contract numbers), current licence and support/subscription details, and reseller contract if applicable.
- Written cancellation notice stating effective termination date; copies of any emails sent to usage.reporting@broadcom.com and/or reseller contacts.
- Proof of delivery (registered mail tracking and return receipt) if sending by raccomandata A/R to VMware Canada Inc.
- Deletion/eradication certification or evidence of deprovisioned cloud/SaaS resources if requesting pro‑rata refunds.
- Contact information for account representative and reseller, and screenshots or logs showing service behaviour if you plan to dispute operational impact.
Common mistakes
Common errors include failing to confirm which contract governs the purchase (direct Broadcom/VMware terms versus a reseller agreement), missing reseller notice deadlines (for example, failing to give 60 days’ notice to Insight Canada leading to automatic renewal), and not retaining proof of delivery when submitting written cancellations. Another frequent issue is assuming subscription features will remain available after termination - many customers are surprised that vCenter-managed operations can be blocked or that automation/backups will fail without an active subscription.
Also, relying solely on verbal confirmations from sales reps instead of a written cancellation and not providing required deletion certification when asking for refunds can delay or forfeit refund entitlement.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Direct to Broadcom/VMware (post‑Nov 2023 terms) - written notice to usage.reporting@broadcom.com | Pro‑rata refund for prepaid licence/support/SaaS; perpetual licence rights retained as applicable | Medium - requires correct documentation and deletion certification; refunds processed within ~60 days after cert. |
| Via reseller (e.g., Insight Canada) | Typically no refund for fees already paid; follow reseller contract (60‑day notice to avoid renewal) | Low - Medium - must meet reseller notice windows; contractual limits may apply. |
| Registered mail to VMware Canada Inc. (proof of delivery) | Depends on governing contract (if Broadcom terms apply, pro‑rata may be available); proof supports claims | Low - straightforward delivery but ensure content includes required order/contract details. |
After cancelling
After you submit cancellation, keep copies of all correspondence and tracking/receipt evidence. If you expect a pro‑rata refund, ask the vendor for a timeline and the list of required deletion/eradication evidence; vendors commonly process refunds within 60 days after receiving the required certification. Monitor your vCenter environment closely around the effective date - schedule any final backups, snapshots, or migration steps before subscription features terminate, and test management functions post‑cancellation in a maintenance window.
Useful starting links: Broadcom main site broadcom.com, VMware official site and product documentation vmware.com, and contact your reseller’s support portal (for Insight Canada use your reseller account page). For legal or consumer guidance, consult local counsel or provincial consumer protection resources.
Address
Send registered mail (raccomandata A/R) to:
VMware Canada Inc.
1122 International Boulevard
Burlington, ON L7L 6Z8
Canada