Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Veed.Io
17‑18 Clere Street
EC2A 4LJ Shoreditch
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Veed.Io service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Veed.Io: Easy Method
What is Veed.Io
Veed.Io is an online video editing platform that offers browser-based tools for creating, editing, captioning, and exporting videos. It provides tiered subscription plans for individuals and teams, along with cloud storage for projects and collaboration features.
How to cancel Veed.Io
- Sign in to your Veed account, go to Account or Settings, open Subscriptions or Billing, and choose Cancel or Disable Auto‑Renew; follow on‑screen prompts to confirm cancellation.
- If you subscribed through Apple App Store or Google Play, cancel the subscription through your App Store or Google Play subscriptions page - cancellations must be handled through the store where you purchased.
- If you paid via PayPal or a payment processor, check that processor’s subscription controls and cancel there; if you cannot cancel online, contact Veed support at support.veed.io with your account email and invoice details.
- For a formal written cancellation (recommended when you need delivery confirmation), send a signed cancellation letter by registered mail (raccomandata A/R) to: Veed Limited, 17‑18 Clere Street, Shoreditch, London, EC2A 4LJ, United Kingdom. Include your account email, subscription ID or invoice number, date of request, and a clear statement to stop auto‑renewal and billing.
What happens when you cancel
Cancellation typically stops automatic renewal; you will usually retain access to paid features until the end of your current billing period unless the provider states otherwise. After cancellation the account often reverts to a free tier with limited features, and some paid services may become unavailable.
Project files, exports, and stored media may be retained for a period defined in Veed’s policies; you should export or back up any content you need before cancellation. Check Veed’s privacy and data-retention documentation for how long they keep account data and how to request deletion.
Will I get a refund?
Refunds depend on Veed’s billing policy and the terms you accepted at purchase. Many online SaaS providers do not offer automatic refunds for unused time but may issue refunds for billing errors, duplicate charges, or at their discretion. If you believe you qualify for a refund (for example, unauthorized charges or double billing), contact Veed support promptly and provide invoices and payment evidence.
If you purchased through a platform (Apple, Google, or a reseller), refund requests may need to be handled through that platform. If a refund is refused but you believe charges are unauthorized, you can also dispute the transaction with your card issuer or payment provider.
Veed.Io plans and pricing
| Plan | Price (CAD) | Billing Frequency |
|---|---|---|
| Free | Varies | Varies |
| Pro / Individual | Varies | Varies |
| Team / Business | Varies | Varies |
| Enterprise | Varies | Varies |
Your consumer rights in Canada
As a Canadian consumer you have protections under federal and provincial consumer protection laws. These include the right to accurate information about the service, the right to dispute unauthorized or fraudulent charges, and access to remedies for certain unfair practices. Specific cancellation, refund, and disclosure rules can vary by province (for example, Ontario, Quebec and British Columbia have their own consumer protection regimes).
If you cannot resolve a billing dispute with Veed, you may contact your payment provider to dispute the charge, and you can seek guidance from your provincial consumer protection office. For formal complaints about deceptive practices, consider contacting the Competition Bureau or your provincial consumer affairs office for next steps.
Customer experiences
Customer feedback about Veed commonly praises the ease of use, browser-based convenience, and feature set for quick edits and captions. Users who rely on collaborative features or fast turnarounds often find it helpful.
Negative reports tend to involve billing disputes, difficulty obtaining refunds, or delays in support response. Experiences vary by how the subscription was purchased (directly vs. App Store/Google Play) and by individual support interactions.
Documentation checklist
- Account email and username
- Subscription or invoice numbers
- Screenshots of the subscription/billing page and recent charges
- Payment receipts or bank/credit card statements showing the charge
- Copy of the cancellation request or signed letter
- Registered mail receipt or proof of delivery (if sent)
Common mistakes
One common mistake is cancelling in the wrong place: if you subscribed through Apple/Google, cancelling from the Veed website will not stop the App Store or Play Store billing. Another frequent issue is assuming cancellation is immediate - many users expect instant access loss or immediate refunds; in reality access often continues until the billing period ends and refunds are not automatic.
Other errors include missing key information in written requests (no account email or invoice number) and not keeping proof of delivery when using registered mail. Always confirm cancellation in writing and retain all evidence.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online (Account settings) | Possible pro‑rata or none depending on policy | Low |
| Support request / Email | May be issued for errors or at discretion | Medium |
| Registered mail (formal written notice) | Formal record may strengthen dispute; refund still subject to policy | High |
After cancelling
After you cancel, download and back up any projects, media, or exports you need before access changes. Monitor your bank or card statements for any unexpected charges and save all correspondence with Veed. If charges continue after confirmed cancellation, contact Veed support and your payment provider to dispute the charge.
Helpful resources: Veed main site veed.io, support centre support.veed.io, privacy policy veed.io/privacy, and terms of service veed.io/terms. If you need consumer guidance in Canada, check your provincial consumer protection office website.
Address
Veed Limited
17‑18 Clere Street, Shoreditch
London, EC2A 4LJ
United Kingdom