Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Vidnoz
6500 River Place Blvd, Building 7, Suites 250
Austin
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Vidnoz service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Vidnoz: Easy Method
What is Vidnoz
Overview
Vidnoz is a web-based service that lets users create talking avatars and short AI-generated videos from uploaded images and text. It offers subscription plans and one-time add-on time packages to increase usage limits and access premium features. Vidnoz handles cancellations primarily through its account and payment settings; purchases made through third-party app stores (Apple App Store or Google Play) are managed by those stores.
How to cancel Vidnoz
- Web / Direct via Vidnoz: Sign in to your Vidnoz account, go to Account or Payment settings, and cancel the subscription or disable auto-renewal. Cancellation stops future charges but keeps access until the current billing period ends. Deleting the app or account does not automatically cancel an active subscription. For account access, see Vidnoz.
- Apple App Store (iOS): If you subscribed through Apple, cancel through your Apple ID subscriptions in Settings or via Apple Support. Vidnoz cannot cancel App Store subscriptions for you.
- Google Play Store (Android): If you subscribed through Google Play, cancel via the Google Play app or web account at your Google Play subscriptions page; Vidnoz directs Android users to the Play Store for cancellation. See Google Play help.
What happens when you cancel
When you cancel a subscription purchased directly through Vidnoz, future billing stops but you retain access to paid features until the end of the current billing period. Cancellation does not produce a prorated refund under Vidnoz’s standard policy unless an exception applies. Deleting the Vidnoz app or your account does not automatically cancel a subscription; you must cancel via the Vidnoz billing settings or the third-party store where the purchase was made. Vidnoz’s Terms of Service note that their non-refund policy does not override mandatory local laws.
Will I get a refund?
General web/direct purchases are non-refundable under Vidnoz’s standard policy, and there are normally no refunds or credits for partially used periods except in specific circumstances. Exceptions include a 7-day full money-back guarantee for annual subscriptions purchased directly - refund requests must be made within seven days of purchase. Monthly subscriptions purchased directly are not refundable. One-time add-on time packages may be fully refunded within 3 days if unused; partially used add-ons may receive a partial refund based on minutes consumed. For unresolved technical problems that persist after cooperation and 30 days, Vidnoz may pause the subscription or refund the unused monthly portion. If you purchased through the Apple App Store or Google Play, refunds and cancellations are handled by those stores and Vidnoz cannot process them directly.
Vidnoz plans and pricing
| Plan | Billing | Price | Refund policy (summary) |
|---|---|---|---|
| Monthly subscription | Monthly | Varies | No refunds for 1-month subscriptions (web/direct) |
| Annual subscription | Yearly | Varies | 7-day full refund if requested within 7 days (web/direct); partial refunds after may be possible per policy |
| One-time add-on time packages | One-time | Varies | Full refund within 3 days if unused; partial refund if partially used (based on minutes) |
| App Store / Google Play purchases | Store-based | Varies | Refunds handled by Apple or Google per their store policies |
Your consumer rights in Canada
Canadian consumers have protections that can affect online purchases: some provinces provide a cooling-off or cancellation window for certain digital purchases and federal/provincial rules address automatic renewals and unfair business practices. Vidnoz’s published policies (a 7-day annual refund and generally no monthly refunds) may not provide the full scope of rights available under provincial consumer-protection laws - Quebec, for example, has stronger protections for distance and online sales. Vidnoz states its terms do not override mandatory local laws, so Canadian customers who believe they are entitled to a refund under their provincial law should consider asserting those rights with Vidnoz and, if needed, with their provincial consumer protection office or payment provider. For general government guidance see Innovation, Science and Economic Development Canada or your provincial consumer protection site.
Customer experiences
User reports are mixed. Some customers describe cancellation as straightforward when done via the Vidnoz web UI and confirm receiving cancellation emails. Positive reviews highlight ease of creating talking avatars, decent lip-sync, a clean interface, and useful customization. Negative feedback includes complaints that "free" features were limited or behind paywalls, technical problems such as browser crashes or payment failures, concerns about privacy for uploaded images, and reports of difficulty canceling or perceptions of misleading pricing. If you encounter technical issues or unclear charges, keep records and follow the vendor or store dispute processes.
Documentation checklist
- Account email and username
- Order receipt or invoice (transaction ID, date, amount)
- Subscription ID or plan name
- Screenshots of billing entries, renewal notices, or error messages
- Copies of cancellation confirmation emails or cancellation screenshots
- If purchased in-app: Apple or Google purchase receipt from the store
- Any correspondence with Vidnoz support
Common mistakes
Customers often assume deleting the Vidnoz app or their account cancels a subscription - this is not true; you must cancel via the vendor billing page or the app store. Another frequent error is assuming monthly plans are refundable; Vidnoz’s policy states no refunds for 1-month subscriptions. Missing the 7-day window for annual-plan refunds or not saving receipts and screenshots can make disputes harder to resolve. If you subscribed through Apple or Google, contacting Vidnoz directly for a store-managed refund will usually not succeed - use the store’s refund process instead.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web / Direct via Vidnoz | Annual: 7-day full refund (if requested); Monthly: no refund; Add-ons: possible within 3 days if unused; technical-issue exceptions may apply | Medium - cancel in account settings; refunds subject to policy and evidence |
| Apple App Store (iOS) | Refunds handled by Apple per App Store rules | Low - Medium - cancel via Apple ID subscriptions; request refunds through Apple |
| Google Play Store (Android) | Refunds handled by Google Play per store rules | Low - Medium - cancel via Google Play subscriptions; request refunds through Google |
After cancelling
After you cancel, keep copies of cancellation confirmations, receipts, and any communication with Vidnoz or the app store. Monitor your bank or card statements to ensure future charges stop; if they continue, contact your payment provider to dispute unauthorized charges. For store purchases, use Apple or Google refund request flows (links above). For unresolved issues with Vidnoz purchased directly, consult Vidnoz’s support and refund policy pages: Terms of Service and Vidnoz support. If you believe local consumer laws entitle you to relief and the vendor does not cooperate, contact your provincial consumer protection office or consider a chargeback through your card issuer as a last resort.
Address
Wise Reward Limited, 6500 River Place Blvd, Building 7, Suites 250, Austin, Texas, USA. This physical address appears in Vidnoz’s Terms of Service (used for copyright notices); cancellations are normally handled online or via the app stores, but you may use certified mail to this address if required for formal notices.