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I hereby notify you of my decision to terminate the contract relating to the Vipre service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Vipre: Easy Method
What is Vipre
VIPRE is a security software provider offering antivirus, anti-malware, email and web protection for consumers and small businesses. Its products are sold directly from VIPRE and through platform stores (Apple App Store, Google Play) and resellers; plans range from single‑device consumer products to small‑office multi‑seat subscriptions and business management consoles.
How to cancel Vipre
- If you purchased directly on the web: find the "Manage your VIPRE subscription" link in the auto‑renewal notice sent seven days before renewal or in your original purchase receipt, click that link and follow the steps to cancel auto‑renewal. If you cannot find the email or receipt, use VIPRE’s Purchase Lookup tool to retrieve your order and the manage link.
- If your subscription was set as non‑renewing: no cancellation action is required - the subscription simply expires at the end of the paid term.
- If you purchased through the Apple App Store or Google Play: cancel and manage the subscription from your Apple ID or Google Play account settings (subscriptions section) - VIPRE does not provide direct cancellation controls for those platform purchases.
- If you prefer or need assistance, contact VIPRE support with your order details or send a written cancellation request to the corporate address (see Address section). Include your purchase receipt, account email and transaction ID for faster processing.
What happens when you cancel
When you cancel an auto‑renewing subscription, VIPRE will stop future automatic renewals; your access and protection typically continue until the end of the current paid term. Non‑renewing plans expire at term end without further action. Canceling does not necessarily delete account data immediately - license details, device assignments and account records may be retained per VIPRE’s policies. If you need account or data removal, request that specifically when you contact support.
Will I get a refund?
For web purchases, VIPRE offers a 30‑day full refund (no questions asked) when requested within 30 days of purchase. Refund requests made after 30 days are reviewed on a case‑by‑case basis and are discretionary. Third‑party reporting indicates VIPRE’s consumer products such as Antivirus Plus, Advanced Security and the Ultimate Security Bundle explicitly advertise a 30‑day money‑back guarantee; other products or trial purchases may have different terms. Purchases made through the Apple App Store or Google Play must be handled under Apple’s or Google’s refund processes and policies rather than VIPRE’s direct refund policy.
Vipre plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Small Office Subscription Renewal (5 - 10 seats, 5 years) | C$54.15 | 5 years | Small office antivirus subscription renewal for 5 - 10 seats |
| Small Office Subscription Renewal (11 - 25 seats, 5 years) | C$46.23 | 5 years | Small office antivirus subscription renewal for 11 - 25 seats |
| Small Office Subscription Renewal (11 - 25 seats variant, 5 years) | C$41.69 | 5 years | Alternate SKU for 11 - 25 seats |
| Small Office Subscription Renewal (26 - 99 seats, 5 years) | C$39.54 | 5 years | Small office antivirus subscription renewal for 26 - 99 seats |
| Small Office Subscription Renewal (100 - 499 seats, 5 years) | C$30.03 | 5 years | Small office antivirus subscription renewal for 100 - 499 seats |
| Small Office Subscription Renewal (500+ seats, 5 years) | C$25.66 | 5 years | Small office antivirus subscription renewal for 500+ seats |
| Small Office Subscription Renewal (26 - 99 seats, 2 years) | C$22.99 | 2 years | Small office antivirus subscription renewal for 26 - 99 seats |
| Small Office Subscription Renewal (100 - 499 seats, 5 years, Caretek) | C$36.99 | 5 years | Small office antivirus subscription renewal for 100 - 499 seats via Caretek |
| Small Office Subscription Renewal (11 - 25 seats, 5 years, Caretek) | C$49.99 | 5 years | Small office antivirus subscription renewal for 11 - 25 seats via Caretek |
Note: consumer/individual VIPRE retail pricing in CAD (e.g., Antivirus Plus, Advanced Security, Ultimate Security) was not located in official Canadian storefront listings; available public pricing is primarily for small‑office renewals and reseller SKUs.
Your consumer rights in Canada
VIPRE’s 30‑day refund policy for web purchases generally provides protections at least as favourable as many provincial consumer rules, but statutory cooling‑off or cancellation rights vary by province. For example, some provincial laws may give specific cancellation windows for certain services (Ontario has a 10‑day right for certain service contracts). For purchases made through Apple or Google, refunds and cancellations are governed by those platforms’ terms and their procedures, though provincial consumer protection laws may still apply. If you believe a statutory right applies in your case, reference your provincial consumer protection office when contacting VIPRE or the platform.
Customer experiences
User feedback is mixed. Positive reports note VIPRE can be lightweight on system resources, easy to install and effective at providing layered protection (antivirus, web and email protection) with discreet background operation. Negative reports highlight serious issues for some users: difficult installations leading to system problems, frustrations with long support wait times, problems restoring or maintaining lifetime subscriptions, and complaints about detection or management in business console environments. Experiences vary by product edition, installation environment and whether the software was purchased directly or through a third party.
Documentation checklist
- Purchase receipt or confirmation email (date, order number)
- Transaction ID or payment statement showing the charge
- Account email or username used with VIPRE
- License key or subscription ID (if provided)
- Screenshot of the auto‑renewal notice (if applicable)
- List of affected devices (for multi‑seat/business subscriptions)
- Any prior communications with VIPRE support (dates and reference numbers)
Common mistakes
A common mistake is attempting to cancel through VIPRE’s web portal when the subscription was purchased through the App Store or Google Play; platform purchases must be cancelled via those stores. Another frequent issue is waiting until after the renewal date - retain proof of cancellation (confirmation email or cancellation screenshot) because disputes about renewed charges are harder to resolve without it. Some users fail to provide the correct account email or order number, which slows support. Sending refund requests to a reseller instead of VIPRE (or vice versa) can also delay resolution. Finally, not checking whether the plan is auto‑renewing versus non‑renewing can lead to unnecessary cancellation attempts when the subscription would simply expire.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct from VIPRE) | 30‑day full refund for web purchases; requests after 30 days are case‑by‑case | Low |
| Apple App Store | Refunds handled by Apple under Apple’s refund policy and review process | Medium |
| Google Play | Refunds handled by Google under Google Play’s refund policy and review process | Medium |
After cancelling
After you cancel, save any cancellation confirmation and monitor your payment method for the refund or for an unauthorized renewal charge. If you requested a refund and do not receive a reply within the timeframe you were given, follow up with VIPRE support and provide your documentation checklist items. For platform purchases, use Apple’s or Google’s refund request pages to track appeals and decisions. Helpful links: VIPRE Support, VIPRE Purchase Lookup, Apple - Request a refund, Google Play - Request a refund, and general Canadian consumer information from the Competition Bureau.
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