Cancellation service #1 in Singapore
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Vpn Proxy Master service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Vpn Proxy Master: Easy Method
What is Vpn Proxy Master
Overview
Vpn Proxy Master is a consumer VPN service that provides encrypted connections, server switching and access to geo-restricted content across devices. It is available as a mobile app (iOS/Android), desktop clients and as subscriptions sold directly through the VPN Proxy Master website and third-party app stores.
How to cancel Vpn Proxy Master
- Apple App Store (iOS/macOS): open Settings → Apple ID → Subscriptions, select VPN Proxy Master and tap Cancel Subscription. The subscription remains active until the end of the current billing cycle. For details see VPN Proxy Master - How to Unsubscribe.
- Google Play (Android): open the Google Play Store → profile → Payments & Subscriptions → Subscriptions → VPN Proxy Master → Cancel Subscription. Your premium access continues until the period ends. See How to Unsubscribe.
- Website purchases: contact VPN Proxy Master 24/7 customer support with your receipt at least one day before your next renewal date to request cancellation; keep your order receipt handy. See the support article above and the terms at Terms of Service.
- Registered mail (recommended for proof): if you prefer a physical record, send a written cancellation request by registered mail (proof of receipt recommended) to the company address. Include your order number, email used for the account and a copy of the receipt; allow time for delivery and processing.
What happens when you cancel
Cancelling prevents future automatic renewals but does not necessarily remove your account. If you cancel through the App Store or Google Play, your Premium access typically remains active until the end of the paid billing period. If you cancel a website subscription, the seller will stop the next renewal date after processing your request. Data retention and account deletion follow the provider’s privacy policy and terms of service; cancellation is not the same as deleting your account unless you request account removal specifically.
Will I get a refund?
Refund eligibility depends on where you bought the subscription. Website purchases are generally eligible for a 30‑day money‑back guarantee for first‑time purchases; refunds for qualifying website purchases are typically processed within 7 - 14 business days. Renewals, in‑app purchases via the App Store or Google Play, and third‑party transactions are excluded from that guarantee. App Store purchases must be refunded through Apple’s 'Report a Problem' system - VPN Proxy Master cannot directly issue refunds for those. Google Play purchases are generally non‑refundable, although VPN Proxy Master may, at its discretion, issue a pro‑rata refund in special circumstances (for example, if the service was unusable and support attempts failed). Refunds beyond 30 days for website purchases are considered only in special cases and may be pro‑rata and discretionary. See 30‑day Money‑Back Guarantee, Apple Store refunds and Google Play refunds for details.
Vpn Proxy Master plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| 2‑year plan | C$4.96/mo | Monthly (billed over 2 years) | Cheapest and most popular plan in Canada |
| 15‑month plan | C$7.05/mo | Monthly (billed over 15 months) | Varies |
| 1‑month plan | C$17.20/mo | Monthly | Varies |
| Monthly VPN Subscription (App Store) | C$16.49 | Monthly | Varies |
| Yearly plan (App Store) | C$101.99 | Annual | Varies |
| Weekly VIP (App Store) | C$8.49 - 8.99 | Weekly | Varies |
| Super Value VIP (App Store) | C$25.49 | One‑time (unspecified period) | Varies |
| Yearly VIP (App Store) | C$164.99 | Annual | Varies |
| Quarterly VIP (App Store) | C$39.99 | Quarterly (3 months) | Varies |
| Monthly VIP (App Store) | C$15.99 | Monthly | Varies |
Your consumer rights in Canada
Canadian consumer protection expects clear, fair cancellation and refund processes for auto‑renewing digital services. A website‑based 30‑day money‑back guarantee for first‑time purchases is consistent with common expectations, but purchases processed through app stores are governed by Apple and Google policies and may limit direct remedies from the vendor. If you believe you have been charged unfairly or a cancellation did not stop billing, you may dispute the charge through your bank or credit card provider, and you can raise complaints with provincial consumer protection offices or the Competition Bureau.
Customer experiences
Reported experiences are mixed. Some users - including Canadian customers - praise the app for ease of use, generally smooth connections and reliable long‑term performance. Other users report problems: difficulty cancelling, ignored or disqualified refund requests (especially for store auto‑renewals), connection failures, delayed or poor technical support, and billing issues such as double charges or charges after attempted cancellation. Several reviews specifically mention Google Play cancellation not preventing credit card charges and trouble obtaining timely refunds or support responses.
Documentation checklist
- Order receipt or invoice (PDF or screenshot) showing purchase date and amount
- Subscription ID, order number or transaction ID
- Account email used for the subscription
- Payment method details (last 4 digits of card, bank statement entry)
- Screenshots of subscription status in App Store/Google Play or the app
- Copies of support tickets, emails or chat transcripts and any cancellation confirmations
- Proof of registered mail (tracking number, delivery receipt) if you send a physical cancellation
Common mistakes
Common errors include assuming deleting the app cancels the subscription (it does not), cancelling on the vendor website when the subscription was purchased through an app store (you must cancel through the store), and waiting until after renewal to request a refund. Another frequent issue is not keeping receipts and transaction IDs, which makes disputes with the vendor or bank harder to substantiate. For Google Play or App Store purchases, relying solely on vendor support rather than contacting the store’s refund channels can delay resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Refunds must be requested via Apple's 'Report a Problem' portal; VPN Proxy Master cannot directly refund App Store purchases. | Moderate - you must use Apple’s refund process. |
| Google Play | Generally non‑refundable through the vendor; VPN Proxy Master may offer discretionary pro‑rata refunds in exceptional cases if service was unusable and support failed. | Moderate to difficult - Google Play refunds are restrictive and vendor refunds are uncommon. |
| Website purchase | Eligible for 30‑day money‑back guarantee for first‑time purchases; refunds processed typically within 7 - 14 business days. | Easy to moderate - follow vendor support procedures and provide receipt. |
| Registered mail to company | No automatic refund - useful as proof of cancellation request; refund depends on purchase channel and vendor policy. | Low difficulty to send, but outcome depends on vendor/store policy. |
After cancelling
After you cancel, check your email and account for a cancellation confirmation and retain it with your documentation. Monitor your credit card or bank statements across the next billing cycle to ensure no further charges occur. If unwanted charges continue, contact your bank or card issuer to dispute the charge and consider asking them to block further merchant debits. For support and policy references see the vendor’s help center: How to Unsubscribe, 30‑day Money‑Back Guarantee and the Terms of Service. If you remain unresolved, consider contacting provincial consumer protection authorities or the Competition Bureau.
Address
INNOVATIVE CONNECTING PTE. Limited
18 ROBINSON ROAD #02-03, 18 ROBINSON, SINGAPORE 048547