Service de résiliation N°1 en United States
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Wordpress.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancellation Wordpress: Easy Method
What is Wordpress
WordPress.com is a hosted website platform and content management system offered by Automattic that lets users create blogs, business sites and online stores without managing their own server infrastructure. It provides tiered subscription plans that add storage, themes, plugin support, e-commerce features and support services.
How to cancel Wordpress
- Via the web (WordPress.com account): Sign in at WordPress.com, go to My WordPress.com Account → Purchases, select the subscription you want to stop, and click “Cancel plan” to stop auto‑renewal. If you cancel within the applicable refund window the cancellation is processed immediately; if not, the subscription normally remains active until the end of the paid term. See the support article at wordpress.com support.
- Via iOS (App Store) subscriptions: Open your Apple ID / Subscriptions settings on the device or at Apple Support and cancel from Apple’s subscription management - WordPress.com cannot cancel App Store subscriptions for you.
- Via Android (Google Play) subscriptions: Open Google Play → Subscriptions and cancel there; WordPress.com cannot manage subscriptions purchased through Google Play. See Google Play terms at Google Play.
- By postal mail (registered/return‑receipt requested): Send a written cancellation/disdetta by registered mail (raccomandata A/R) to Automattic at the address below; include your account email, subscription/order number, and a clear cancellation request. This provides a physical record but refunds and processing follow the purchase channel and WordPress.com policy.
What happens when you cancel
Cancelling a plan stops automatic renewal. If you cancel within a refund window and qualify for a refund, some cancellations are processed immediately and access may be revoked or adjusted per the refund terms; otherwise your paid plan typically remains active until the end of the paid period. Add‑ons and domains follow their own rules (domains often have shorter refund windows).
Your site content and account data remain accessible under WordPress.com retention policies unless you separately delete the site or account. If you delete content before requesting a refund, you may reduce your ability to recover data - retain export files or backups when needed.
Will I get a refund?
Refund eligibility depends on how and when you purchased the service. For web purchases on WordPress.com, annual, 2‑year and 3‑year plans are generally refundable within 14 days; monthly plans within 7 days; the special 100‑year plan has a 120‑day window. Add‑ons, partner themes/plugins and email services generally follow the same 14‑day (annual) / 7‑day (monthly) windows. Domain registrations or renewals are refundable only if cancelled within 96 hours (4 days).
Purchases made through Apple’s App Store or Google Play are subject to Apple’s and Google’s refund policies respectively; WordPress.com cannot directly refund App Store or Google Play subscriptions. In Canada, refunds and rights beyond these policies depend on applicable consumer protection laws - see the next section for local guidance.
Wordpress plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| WordPress.com Starter (annual billing) | C$5.00 per month | Monthly (billed annually) | 6 GB storage, free domain for 1 year, payments, VideoPress, Google Analytics, email support |
| WordPress.com Business (annual billing) | C$33.00 per month | Monthly (billed annually) | 150 GB storage, plugins/themes, no WordPress branding, SEO tools, site restore |
| WordPress.com Commerce (annual billing) | C$59.00 per month | Monthly (billed annually) | All Business features + e‑commerce tools, unlimited products, payments in 60+ countries |
| Whelk Hosting - Standard | C$30.00 per month | Monthly (billed annually) | 100% managed WordPress cloud hosting, Canadian servers, SSL, migration, 10 GB SSD, IMAP email |
| Whelk Hosting - Premium | C$40.00 per month | Monthly (billed annually) | All Standard features + e‑commerce tuning, 512 MB site memory, 20 GB SSD |
Your consumer rights in Canada
Canadian consumer protection does not generally provide a universal statutory 14‑day cooling‑off period for digital services; therefore WordPress.com’s posted refund policy is the primary source of refund rights for most purchases. Purchases made through the Apple App Store or Google Play follow those platforms’ rules. If you believe a seller engaged in deceptive or unfair practices, you retain normal avenues such as contacting your payment provider to dispute a charge or seeking help through provincial consumer protection offices.
Customer experiences
Many users praise WordPress.com for quick setup, template options, plugin availability and helpful support from WordPress.com’s “Happiness Engineers,” noting that tutorials and responsive support can simplify tasks. Conversely, common criticisms point to a steep learning curve, confusing interface elements (especially with block editing), and frustration that some desired features require higher‑cost plans. Several reviewers report disappointment at needing paid upgrades for features like advanced SEO tools or privacy/cookie consent features.
Documentation checklist
- Account email and username, order number or subscription ID, purchase receipt or invoice (screenshot/PDF), date of purchase, payment method details, domain name (if applicable), screenshots of plan pages or auto‑renewal settings, postal registered‑mail receipt if you mailed a cancellation.
Common mistakes
Users commonly assume cancelling on WordPress.com will stop a subscription purchased through the App Store or Google Play - those must be cancelled in the respective stores. Other mistakes include expecting a refund outside the stated windows, deleting a site or content before requesting a refund, and failing to keep receipts or order numbers needed to verify purchases. Example: cancelling a plan on WordPress.com while the subscription was actually billed through Google Play can leave the charge active and recurring unless you also cancel in Google Play.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (WordPress.com account) | Possible when within WordPress.com refund windows (monthly: 7 days; annual: 14 days; 100‑year: 120 days); otherwise no refund, service runs to term end | Easy - cancel in account settings |
| App Store (iOS) | Refunds handled by Apple per App Store rules; WordPress.com cannot refund | Medium - manage via Apple ID / Subscriptions |
| Google Play (Android) | Refunds handled by Google Play; WordPress.com cannot refund | Medium - manage via Google Play subscriptions |
| Postal mail (registered) | No automatic refund; serves as a formal cancellation request and proof of notification - refunds follow purchase channel policy | Moderate - requires mailing and proof of delivery |
After cancelling
After you cancel, save confirmation emails and any cancellation or refund IDs. If you need help or want to request a refund, start at WordPress.com’s support pages: cancel a purchase (wordpress.com - cancel a purchase) and refunds (wordpress.com - refunds). For purchases billed through Apple or Google, use Apple’s subscription support (Apple Subscriptions) or Google Play help (Google Play terms & help). If you suspect an unfair practice and need to escalate in Canada, consider contacting your card issuer or your provincial consumer protection office.
Address
Automattic Inc., 60 29th Street #343, San Francisco, CA 94110, United States of America